Frequently asked questions

Coronavirus (COVID-19) update

In order to comply with the latest Government guidelines, we are asking you to cancel online any bookings you may have for stays up to and including 14th April 2020 unless the booking is for a key worker. See instructions on how to cancel your room.


Following the Government advice on COVID-19, we have temporarily closed the majority of our Premier Inn, hub and Zip hotels. 34 hotels are currently open for sale for the exclusive use of key workers. We also have groups staying with us in a number of other locations. The remaining hotels have been removed for bookings, up to and including 30th April 2020. We will continue to review the support required on an ongoing basis and will provide updates on our COVID-19 page.