Frequently asked questions

Coronavirus (COVID-19) update

Following the Government advice on COVID-19, we have temporarily closed the majority of our Premier Inn, hub and Zip hotels. Selected hotels are currently open exclusively to support critical and key workers. The remainder of our hotels are available to book for all customers, for stays from 4th July 2020 onwards.

If you have booked a hotel for a stay before 4th July 2020 and you are not a key worker, or the booking is for a hotel that is currently closed, please cancel your booking online via the Manage Booking link at the top of this page.