FAQs | Your booking at ZIP by Premier Inn

How can I book a ZIP room?

ZIP rooms can be booked online at premierinn.com where you’ll always find our best rates. You won’t be able to make bookings by phone.

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Can I cancel a booking?

If you’ve booked a Flex rate, you can amend or cancel your booking up to 1pm on the day of arrival for a refund. If you cancel after 1pm, you’ll be charged for a night’s stay.

 

When you cancel your booking, we’ll give you a reference number. Please keep hold of this as proof of cancellation.

 

If you’ve booked a Non-Flex rate, your booking cannot be amended, and can only be cancelled within 24 hours of booking. If you decide to cancel after this, you’ll be charged for the full value of your stay. 

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How do I change my booking?

If you’ve booked a Flex rate, please call us on 03333 213 104* with your booking reference number, and we’ll get it sorted for you. If you need to change your booking on the day of arrival, you’ll need to call us before 1pm or you’ll be charged for one night’s stay.

 

If you’ve booked a Non-Flex rate, you won’t be able to make any changes to your booking. 

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Can I book for someone else, and pay for it?

Yes, you can. 

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Can I check in if the booking is under someone else’s name?

Yes. You’ll need to bring the lead guest’s full name and booking reference. To make things easier – and to keep all your personal information secure – it’s best if details for all guests are updated in advance.

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How do I know if my booking’s gone through?

You’ll receive an automatic confirmation email containing your booking reference number. If the email doesn’t arrive, give us a call on 03333 213 104*.

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Do I need to print my booking confirmation?

You can if you want to, but it’s not required for us to check you in.

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Can I pay in cash when I arrive?

No – all rooms must be paid for in advance. Food and drink can be bought with cash, though. 

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How many people can stay per room? And do you have a minimum age?

We allow a maximum of two people per room, and the lead guest must be aged 16 or over.

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What credit and debit cards do you take?

We accept Visa, MasterCard, Electron and Maestro. Or you can pay using your Premier Inn Business Account.  

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How do I cancel my booking online?

Go to premierinn.com and click ‘Find Booking’ at the top of any page. If you’ve booked a Flex rate, you can amend or cancel your booking up to 1pm on the day of your arrival.

If you've booked a Non-Flex rate, you can cancel your booking online within 24 hours of making the booking.

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How long does it take to get a refund?

Your refund will be processed immediately, but it may take a few days until it reaches your account.

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What if I have a complaint?

If you’re unhappy with any part of your ZIP by Premier Inn stay, please contact us at guest-relations@premierinn.com and we’ll do our best to try to resolve the issue.

 

If you wish to have more information on online dispute resolution, please follow this link to the website of the European Commission: http://ec.europa.eu/consumers/odr/. You should note that this link is provided as required by the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015, for information purposes only. Neither you nor Premier Inn is obliged to participate in online dispute resolution, and our Terms & Conditions apply to your booking.

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