How to cancel a Premier Inn room booking

  1. Click on this link to amend or cancel your booking
  2. Enter your Booking Reference number, (this can be found on your booking confirmation email), Surname and Arrival Date.
  3. Click ‘Cancel’
  4. Confirm changes
  5. Receive new confirmation email
  6. We will endeavour to process your refund within 30 days from the date of cancellation

Temporarily, guests staying at our Birmingham South (Hall Green), Matlock, Dresden City Centre and Wiesbaden City Centre hotels may have some issues viewing or amending their booking information. Click here to find out more.  

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