Contact us

From advice about an upcoming stay to understanding how to make changes to your booking, our friendly teams are here to help, so you can rest easy from check-in to check-out.

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For bookings

We’re currently experiencing a high volume of calls, so please bear with us. 

Please note we will not be offering refunds for cancellations made outside of the terms and conditions of the rate you booked with.

The simplest, speediest way to book with us is online. However, if you’re looking to book between five and nine hotel rooms – or if you’d just prefer to make a booking with us over the phone – give us a call on 0333 003 8101 between 9am – 5pm from Monday to Friday. For bookings of 10 rooms or more, head over to our group bookings page for more information.

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For questions and feedback

You’ll find the answers to some of our most common questions below, but don’t forget to check out our handy FAQ page for more information:

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If you have any feedback for us after a recent stay or other experiences, you can let us know via our feedback form. With so many guests getting in touch, it may take up to 35 days for us to respond to your feedback, so please be patient with us. If you’ve already sent us some feedback and you’re waiting for a response, please don’t resend your feedback form as that might delay our response further. Our teams are working hard to get back to you during these busy times, and we hope to return to service-as-usual as soon as we can.

Please ensure that any claims regarding our Good Night Guarantee meet our terms and conditions, otherwise we’ll be unable to process any refunds.
 

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How to contact your hotel

If you have a question about one of our hotels specifically, check out our full list of hotels to get in touch with the hotel directly. 

 

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More information about how to cancel or amend your booking

Making changes to your stay couldn’t be easier. We’ve made a couple of handy videos to show you how to amend or cancel your booking with us online, so just click one of the tutorials below to get started.
 

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