Get in touch

Frequently asked questions

Got a question? You’ll probably find the answer in our FAQs. If you can’t find what you’re looking for, get in touch through the links below.

Want to make a booking?

You’ll find both our Flex rates and our lowest Saver rates here at premierinn.com and on our mobile app. We don't reserve any rooms for telephone or walk-in bookings.

 

Our Central Reservations team can also make you a Flex rate booking for up to 9 rooms over the phone on 0333 003 8101. Lines are open 8am-8pm Monday to Saturday and 10am-6pm on Sundays. Calls are charged at the national rate. 

 

For bookings of 10 or more rooms call our dedicated Groups Desk on 0333 003 8104*, Monday to Friday, 8.30am-5.30pm.

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Already have a booking?

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Saver rate bookings

Our Saver rate is always lower than our Flex rates. Rooms and any meals or other extras booked on this rate must be paid for in advance and cannot be amended or refunded.

 

If you need advice or want to discuss an existing Saver rate booking, call us on 0333 003 0025. Calls are charged at the local rate.

 

Monday to Friday 8:30am – 7pm, Saturday 9am-5pm, Sunday 10am-6pm. 

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Flex rate bookings

Our Flex rate gives you the flexibility to change or cancel your booking, up to 1pm on the day you are due to arrive. 

 

If you want to amend or have a question about an existing Flex rate booking, give us a call on 0333 003 8101. Calls are charged at the local rate.

 

Lines are open 8am-8pm Monday to Saturday and 10am-6pm on Sundays.

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Contact a hotel

If you have a question about a specific hotel, it’s best to get in touch with the hotel direct. Select a hotel from our Hotel Directory to view contact details.

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Anything else?

Give us your feedback using our online form

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Careers at Whitbread

We’re always looking for great people. If you’d like to be part of the Whitbread team, please take a look at our vacancies.

 

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|Our vacancies