Get in touch

Got a question? You’ll probably find the answer in our FAQsIf you can’t find what you’re looking for, get in touch through the links below.


Want to make a booking?

You’ll find our lowest Saver rates and all our available rooms here at premierinn.com or on our mobile app. Our Central Reservations team can also make you a Flex rate booking for up to 9 rooms over the phone on 0333 003 8101.* Lines are open 8am-8pm Monday to Saturday and 10am-6pm on Sundays.

For bookings of 10 or more rooms call our dedicated Groups Desk on 0333 003 8104*, Monday to Friday, 8.30am-5.30pm.

*Calls are charged at the national rate. 


Already have a booking?

Saver rate bookings

Our Saver rate is always lower than our Flex rates. Rooms and any meals or other extras booked on this rate must be paid for in advance and cannot be amended or refunded.

If you need advice or want to discuss an existing Saver rate booking, call us on 0333 003 0025*

Monday to Friday 8:30am – 7pm, Saturday 9am-5pm, Sunday 10am-6pm. 

Flex rate bookings 

Our Flex rate gives you the flexibility to change or cancel your booking, up to 1pm on the day you are due to arrive. 

If you want to amend or have a question about an existing Flex rate booking, give us a call on 0333 003 8101.*

Lines are open 8am-8pm Monday to Saturday and 10am-6pm on Sundays.

*Calls are charged at the national rate.

If you have a general query about any existing booking you have with us, please get in touch with the reservations team at Pi.reservations@premierinn.com

Contact a hotel

If you have a question about a specific hotel, it’s best to get in touch with the hotel direct. You can find contact details for any hotel using the search box below.


Anything else?

Our office address:

Premier Inn­­
Central Reservations
Oakley House
Oakley Road
Luton
Bedfordshire
LU4 9QH

Our group registered address:

Whitbread Group Plc
Whitbread Court
Houghton Hall Business Park
Porz Avenue
Dunstable
Bedfordshire
LU5 5XE


Careers at Whitbread

We’re always looking for great people. If you’d like to be part of the Whitbread team, please take a look at our vacancies.