Contact us

To protect the safety of our team members, we have decided to close our phone lines. Please do not call any Premier Inn phone numbers as your call will not be answered. 

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Coronavirus (COVID-19) update

In order to comply with the latest Government guidelines, we are asking you to cancel online any bookings you may have for stays up to and including 14th April 2020 unless the booking is for a key worker. See instructions on how to cancel your room.

 

Following the Government advice on COVID-19, we have temporarily closed the majority of our Premier Inn, hub and Zip hotels. 34 hotels are currently open for sale for the exclusive use of key workers. We also have groups staying with us in a number of other locations. The remaining hotels have been removed for bookings, up to and including 30th April 2020. We will continue to review the support required on an ongoing basis and will provide updates on our COVID-19 page.

How to cancel or amend your booking

Click on the links below to get all the latest information on cancelling or amending a booking online, including helpful instructional videos.

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How to cancel a booking

Want to make a new booking?

To make a new booking, please press 'Search for a hotel' above. Our three room rates give you the freedom to choose what is right for your stay - and with our Flex rate, you can even cancel up to 1pm on the day of arrival. You'll find all available rates here on premierinn.com.

 

For bookings of 5 or more rooms email our dedicated Groups Desk group.enquiries@whitbread.com

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Got a question?

If you have a question about an existing booking, please visit our FAQ pages. If you have a hotel specific question, please select the hotel from our Hotel Directory to find out more information.

 

Alternatively, please complete our Contact Us form and a member of our team will get back to you. 

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