Contact us

To protect the safety of our team members, our phone lines remain closed. Please do not try to contact our call centre by phone as your call will not be answered. 

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Coronavirus (COVID-19) update

Following the recent easing of lockdown restrictions, we’re pleased to announce that our hotels in England, Wales, Scotland and Northern Ireland are now reopening. We’ve taken extra precautions to ensure our hotels are as safe as possible and we can’t wait to welcome you back.

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How to cancel or amend your booking

Click on the links below to get all the latest information on cancelling or amending a booking online, including helpful instructional videos.

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How to cancel a booking

Want to make a new booking?

To make a new booking, please press 'Search for a hotel' above. Our three room rates give you the freedom to choose what is right for your stay - and with our Flex rate, you can even cancel up to 1pm on the day of arrival. You'll find all available rates here on premierinn.com.

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Got a question?

If you have a question about an existing booking, please visit our FAQ pages. If you have a hotel specific question, please select the hotel from our Hotel Directory to find out more information.

 

For any other feedback please complete our Contact Us form and a member of our team will get back to you. 

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