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Coronavirus (COVID-19) update

Following the recent easing of lockdown restrictions, we’re pleased to announce that our hotels in England, Wales, Scotland and Northern Ireland are now reopening. We’ve taken extra precautions to ensure our hotels are as safe as possible and we can’t wait to welcome you back.

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How to cancel or amend your booking

Click on the links below to get all the latest information on cancelling or amending a booking online, including helpful instructional videos.

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How to cancel a booking

Want to make a new booking?

To make a new booking, please press 'Search for a hotel' above. Our three room rates give you the freedom to choose what is right for your stay - and with our Flex rate, you can even cancel up to 1pm on the day of arrival. You'll find all available rates here on

If you would like to make a booking for 5-9 rooms please call us on 0333 003 8101 (Mon-Fri 9am-5pm).

For bookings of more than 9 rooms please visit our groups page.

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Got a question?

Here are the answers to our most common questions:

  1. Arriving and departing
  2. Car parking and directions
  3. Our rooms 

We answer a lot more questions on our FAQ pages, or if you have a hotel specific question, please select the hotel from our Hotel Directory to find out more information including reception telephone numbers.

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