Contact us

To protect the safety of our team members, we have decided to close our phone lines. Please do not call any Premier Inn phone numbers as your call will not be answered. 

Show more
Show less
Coronavirus (COVID-19) update

Following the Government advice on COVID-19, we have temporarily closed the majority of our Premier Inn, hub and Zip hotels. Selected hotels are currently open exclusively to support critical and key workers. The remainder of our hotels are available to book for all customers, for stays from 4th July 2020 onwards.

If you have booked a hotel for a stay before 4th July 2020 and you are not a key worker, or the booking is for a hotel that is currently closed, please cancel your booking online via the Manage Booking link at the top of this page.

How to cancel or amend your booking

Click on the links below to get all the latest information on cancelling or amending a booking online, including helpful instructional videos.

Show more
Show less
How to cancel a booking

Want to make a new booking?

To make a new booking, please press 'Search for a hotel' above. Our three room rates give you the freedom to choose what is right for your stay - and with our Flex rate, you can even cancel up to 1pm on the day of arrival. You'll find all available rates here on premierinn.com.

Show more
Show less

Got a question?

If you have a question about an existing booking, please visit our FAQ pages. If you have a hotel specific question, please select the hotel from our Hotel Directory to find out more information.

 

Alternatively, please complete our Contact Us form and a member of our team will get back to you. 

Show more
Show less