FAQs | Cancelling or amending

How do I cancel my booking?

To cancel your booking please follow the instructions below or watch this helpful video.

 

  1. Click ‘Manage booking’ at the top of the page
  2. Enter your Booking Reference number, (this can be found on your booking confirmation email), Surname and Arrival Date.
  3. Click ‘Cancel’
  4. Confirm changes
  5. Receive new confirmation email
  6. We will endeavour to process your refund within 30 days from the date of cancellation

 

The ability to cancel is determined by the terms of the rate that you booked.

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How do I know that my cancellation was successful?

A message will be displayed on screen confirming the cancellation number and that the refund was successful. You will also receive a confirmation email and refund receipt.

If you experience any problems please go to our Contact us page . 

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How long will it take for my refund to be processed?

We will cancel your booking immediately and process the refund. Depending on your card issuer, it may take several days for the funds to reach your account.

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How do I amend my booking?

To amend your booking please follow the instructions below or watch this helpful video.

 

  1. Click ‘Manage booking’ at the top of the page
  2. Enter your booking reference number, (this can be found on your booking confirmation email), surname and arrival date.
  3. Click ‘amend’
  4. Change your arrival date (subject to availability)
  5. Confirm changes
  6. Receive new confirmation email

For any price adjustments pertaining to your new booking:
(a) We will endeavour to process any partial refund within 30 days from the date of amendment
(b) any additional payment will be payable on arrival across our all brands including Premier Inn, hub and ZIP.

 

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*Calls charged at the national rate.