FAQs | Cancelling or amending your booking
How do I cancel my booking?
To cancel your booking please follow the instructions below or watch this helpful video.
- Click on this link to amend or cancel your booking
- Enter your Booking Reference number, (this can be found on your booking confirmation email), Surname and Arrival Date.
- Click ‘Cancel’
- Confirm changes
- Receive new confirmation email
- We will endeavour to process your refund within 3-5 working days from the date of cancellation
The ability to cancel is determined by the terms of the rate that you booked.
How do I know that my cancellation was successful?
A message will be displayed on screen confirming the cancellation number and that the refund was successful. You will also receive a confirmation email and refund receipt.
If you experience any problems please go to our Contact us page .
How long will it take for my refund to be processed?
We will cancel your booking immediately and process the refund. Depending on your card issuer, it may take 3-5 working days for the funds to reach your account.
I haven’t received my refund
If you haven’t received your refund within 10 working days, please give our reservations team a call on 0333 003 8101.
How do I amend my booking?
To amend your booking please follow the instructions below or watch this helpful video.
- Click ‘Manage booking’ found at the top of the page
- Enter your booking reference number, (this can be found on your booking confirmation email), surname and arrival date.
- Click ‘amend’
- Change your arrival date (subject to availability)
- Confirm changes
- Receive new confirmation email
For any price adjustments pertaining to your new booking:
(a) We will endeavour to process any partial refund within 3-5 working days from the date of amendment
(b) any additional payment will be payable on arrival across our all brands including Premier Inn, hub and ZIP.