Cancelling or amending

What is Premier Inn's cancellation policy?

If you've booked a Flex rate and need to cancel or change your booking, please do so before 1pm** on the day you are due to arrive. If you make your cancellation after 1pm on your arrival day, you'll be charged a fee equivalent to one night's accommodation. 

When you cancel your booking, we'll give you a cancellation reference number. Please make a note of this number as proof of your cancellation. 

If you have booked a room for more than one night and need to cancel your final night's booking, please do so by 12 noon on the day you want to depart.

If you've booked a Saver rate, you cannot cancel or amend your booking.

How do I make an online cancellation?

To cancel a booking on select the ‘Manage bookings’ option located in the top right hand corner of the website.

You need to know the booking reference number and enter either the bookers' surname or one of the guests' surnames.

Once you have cancelled your booking we will send you a cancellation confirmation email.

Important: If you have booked a Saver rate you will not be able to get a refund if you choose to cancel your booking. Please check the terms and conditions of the Saver rate you booked for full details.

How do I know that my cancellation was successful?

A message will be displayed on screen confirming the cancellation number and that the refund was successful. You will also receive a confirmation email and refund receipt.

If you experience any problems please contact Guest Relations on 0333 003 0025*. Lines are open from 8:30am - 5:30pm Monday – Friday and 9:00am - 5:00pm on Saturdays, Sundays and Bank Holidays.

How long will it take for my refund to be processed?

We will cancel your booking immediately and process the refund. Depending on your card issuer, it may take several days for the funds to reach your account.

How do I amend my booking?

If you have booked a Flex rate you can amend your booking online. So, if your plans have changed, you can amend your arrival date, number of rooms and guests, as well as choosing from our breakfast and dinner options. 

If you have a question about an existing booking, give us a call on 0333 003 8101* quoting your booking reference and one of our advisors will be happy to help you. Calls are charged at the national rate.

If you need to amend your booking on the day of arrival, this must be done before 1pm**.

Important: if you have booked a Saver rate you will not be able to amend your booking. Please check the terms and conditions of the Saver rate you booked.

*Calls charged at the national rate.
**6pm at our Frankfurt Messe, Germany hotel