FAQs | Cancelling or amending

What is Premier Inn's cancellation policy?

For Flex bookings

If you've booked a Flex rate and need to amend or cancel your stay, you have until 1pm on the day you’re due to arrive to do so. If you cancel after 1pm on your arrival day, you'll be charged a fee equivalent to one night's accommodation. 

 

If you have booked a room for more than one night and need to cancel your final night's booking, please do so by 12 noon on the day you want to depart.

 

When you cancel your booking, we'll give you a cancellation reference number. Please make a note of this number as proof of your cancellation. 

 

For Semi-Flex bookings

If you've booked a Semi-Flex rate and need to amend or cancel your stay, you have until midnight 14 days before you’re due to arrive to do so. If you cancel after this, you'll be charged for the full value of your stay.  

 

When you cancel your booking, we'll give you a cancellation reference number. Please make a note of this number as proof of your cancellation. 

 

For Non-Flex bookings 

Non-Flex bookings cannot be amended. However, if you want to cancel a Non-Flex stay, you can do so online within 24 hours of booking. If you cancel after this, you'll be charged for the full value of your stay.  

 

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How do I make an online cancellation?

If your booking is eligible for cancellation (see cancellation policy above), select the ‘Find booking’ option located at the top of the website. 

 

You need to know the booking reference number and enter either the bookers' surname or one of the guests' surnames.

 

When you cancel your booking we’ll send you a cancellation confirmation email. Please keep this as proof of your cancellation.   

 

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How do I know that my cancellation was successful?

A message will be displayed on screen confirming the cancellation number and that the refund was successful. You will also receive a confirmation email and refund receipt.

 

If you experience any problems please contact Guest Relations on 0333 003 0025*. Lines are open from 8:30am - 5:30pm Monday – Friday and 9:00am - 5:00pm on Saturdays, Sundays and Bank Holidays.

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How long will it take for my refund to be processed?

We will cancel your booking immediately and process the refund. Depending on your card issuer, it may take several days for the funds to reach your account.

 

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How do I amend my booking?

For Flex bookings

If you’ve booked a Flex rate you can amend your booking online or by phone up to 1pm on your arrival date. So, if your plans have changed, you can amend your arrival date, number of rooms and guests, as well as choosing from our breakfast and dinner options. 

 

If you have a question about an existing booking, give us a call on 0333 003 8101* quoting your booking reference and one of our advisors will be happy to help you. Calls are charged at the national rate.

 

For Semi-Flex bookings

If you’ve booked a Semi-Flex rate you can amend your booking online or by phone up to 14 days before your arrival date. If your plans have changed, you can amend your arrival date, number of rooms and guests, as well as choosing from our breakfast and dinner options. 

 

If you have a question about an existing booking, give us a call on 0333 003 8101* quoting your booking reference and one of our advisors will be happy to help you. Calls are charged at the national rate.

 

For Non-Flex bookings

Non-Flex rate bookings cannon be amended – but they can be cancelled within 24 hours of making the booking. See our cancellation policy above.

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*Calls charged at the national rate.