FAQs | Cancelling or amending

To cancel your booking please follow the instructions below or watch this helpful video.

1. Click on this link to amend or cancel your booking
2. Enter your Booking Reference number, (this can be found on your booking confirmation email), Surname and Arrival Date.
3. Click ‘Cancel’
4. Confirm changes
5. Receive new confirmation email
6. We will endeavour to process your refund within 3-5 working days from the date of cancellation

The ability to cancel is determined by the terms of the rate that you booked.

A message will be displayed on screen confirming the cancellation number and that the refund was successful. You will also receive a confirmation email and refund receipt.

If you experience any problems please go to our Contact us page . 

We will cancel your booking immediately and process the refund. Depending on your card issuer, it may take 3-5 working days for the funds to reach your account.

If you haven’t received your refund within 10 working days, please give our reservations team a call on 0333 003 8101.

To amend your booking please follow the instructions below or watch this helpful video.

1. Click ‘Manage booking’ found at the top of the page
2. Enter your booking reference number, (this can be found on your booking confirmation email), surname and arrival date.
3. Click ‘amend’
4. Change your arrival date (subject to availability)
5. Confirm changes
6. Receive new confirmation email

Temporarily, guests staying at some of our hotels may have issues viewing or amending their booking information. Click here to see details of hotels affected.

For any price adjustments pertaining to your new booking:
(a) We will endeavour to process any partial refund within 3-5 working days from the date of amendment
(b) any additional payment will be payable on arrival across our all brands including Premier Inn, hub and ZIP.