FAQs | Business Account

Find out how Premier Inn Business Account can work for you. If you can’t find an answer to your question below, please contact us at premierinn.businessaccount@worldline.com

How can a Business Account help my business?

A Business Account makes checking expenses quicker and easier. You can add guest names, purchase order numbers and your own customer reference (e.g. a cost centre or department name) for easy review in a monthly, consolidated VAT invoice on every booking you make.

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Is signing up for a Business Account free?

Yes, signing up for a Business Account is free.

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Can I apply for a Business Account through the hotel?

You can’t apply for a Business Account in person at our hotels. To find out more and apply for a Business Account, please visit businessaccount.premierinn.com.

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Where can I use my Business Account?

  • At any Premier Inn in the UK
  • At any of our restaurants on-site or near our hotels
  • In Premier Inn meeting rooms
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What can I charge to my Business Account?

  • Bookings at 800+ of our hotels across the UK
  • Food and drink at our restaurants on-site or near our hotels
  • Premier Inn meeting rooms 
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Managing my account

How do I activate my card?

For security reasons, cards need to be registered before they can be activated and used. To register a card, enter the unique registration code you received with the card.

 

Once your card is registered and activated, you'll be able to pre-authorise accommodation, meals and extras, as well as manage your account (or card if, you’re a cardholder) online. If you don’t have a unique registration code or you have any other problems registering and activating a card, please contact the Business Account Support Team on 0333 005 0504 or email premierinn.businessaccount@worldline.com

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How do I log in to my Business Account?

To log in to your Business Account, go to businessaccount.premierinn.com and enter your Business Account login name and password. 

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As the account holder, how can I manage cards on my account?

You can track the status for each of the cards on your account. You can cancel existing cards, set card limits and restrict usage for set time periods. You can order new cards on the account at any time.

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How many cards can I have on one account?

You can add an unlimited number of cards to your account. Premier Inn Business Account Cards can be ordered, managed and cancelled online at any time. If you’re adding more than 30 cards at once, please contact the Business Account support team by calling 0333 005 0504 or emailing premierinn.businessaccount@worldline.com

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How do I set up management information on my account?

Account holders can run transaction reports to find specific details, such as transaction locations, guest names and purchase order numbers. These can be set as one-off reports or scheduled to run at regular intervals.

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Bookings

How do I make a booking using my Business Account?

There are several ways to book:

  • Book through our online booking tool, Business Booker
  • Book online at premierinn.com
  • Download the Premier Inn app
  • Call our central reservations team on 0333 003 8101
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Can I amend or cancel bookings I’ve made using my Business Account?

If you’ve booked with one of our flexible rates, you’ll be able to cancel or amend your booking based on the terms you booked under.

 

Please visit our rates page for more details about our rates.

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How do I make a group booking using my Business Account?

For bookings of 5 to 9 rooms, please call our Central Reservations team on 0333 003 8101. Lines are open Monday – Friday, 9am - 5pm. To make a booking of 10 rooms or more, email our dedicated Groups Desk at group.enquiries@whitbread.com

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Expenses

Can I pre-authorise payment for food, drinks and optional extras for employees?

You can pre-authorise payments for food, drinks and optional extras, as well as accommodation for employees from your Business Account. This includes parking, Ultimate Wi-Fi and breakfast and dinner at our restaurants. When employees check in, the hotel will already have all their booking details and, where pre-authorised, will be able to provide a restaurant authorisation voucher up to the value of the payment you set.

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Invoicing

When will I receive my invoice and when will payments be taken?

Invoices are created at the beginning of every month and show transactions from the previous month. Payment will be taken by direct debit around 14 days later. You can view invoices from the last 36 months by logging in to your account and clicking “manage my account”.

 

If you’ve opted for twice monthly invoicing, you’ll also receive an invoice on the 15th of the month. Payment will then be taken by direct debit around 14 days later.

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What information will I see on my invoice?

Invoices include transaction dates and times, which hotels were booked, the card number used when booking and what payments were made using the card. Guest names, purchase order numbers and your own customer references will also appear on invoices if the information is added when booking.

 

Invoices show the total amount spent with a comprehensive VAT breakdown and can be accessed or downloaded any time by logging in to your account and clicking “manage my account”.

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How can I view my costs split by department, cost centre or individual?

When making your booking, you can enter a purchase order number and your own customer reference. Customer references can be used to refer to a cost centre number, booking reference etc. The name of the guest staying at the hotel will appear automatically on the invoice.

 

Transactions will be grouped together and a subtotal for each individual card will be given, so it may save time to set up one card per cost centre or department if you’re managing your account centrally. To analyse this information in more detail, you can set up your own personalised management information reports online. 

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