Booking confirmation emails

We are currently experiencing technical issues with our confirmation emails. If you have made a booking and reached the confirmation page on our website, your booking has been taken. We will send a confirmation email as soon as possible. Please do not contact us to confirm your booking, as we are experiencing a large number of enquiries.

Coronavirus (COVID-19) update

Following the recent easing of lockdown restrictions, we’re pleased to announce that our hotels in England and Northern Ireland are now reopening. Our hotels in Wales will be opening their doors from the 13th July, and Scotland will follow from 15th July. We’ve taken extra precautions to ensure our hotels are as safe as possible and we can’t wait to welcome you back.

Group bookings

Perhaps you’re after a lively spot for a hen party? You’re attending an exhibition with your colleagues? Or need a place for the whole family to stay after a wedding? Whatever the occasion and wherever you need to be, simply get in touch and we’ll be happy to find the perfect hotel for your group.

How to make a group booking

To make a booking of 5 rooms or more, email our dedicated Groups Desk at group.enquiries@whitbread.com

If you’ve already made a group or leisure tour booking and you’d like to change or cancel it, please email group.enquiries@whitbread.com.

How to cancel or amend a group booking

If you’ve already made a group or leisure tour booking and you’d like to amend or cancel it, please email group.enquiries@whitbread.com.

To cancel or amend a standard, non-group, semi flex or advance booking, please click on the links below and follow the simple steps.

How to cancel a booking

How to amend a booking

Alternatively, please complete our Contact Us form and a member of our team will get back to you.

The prices shown online are for bookings of up to 4 rooms. Room rates may be different for group bookings (5 rooms or more) depending on the number of rooms booked. Our group desk advisors are unable to book Semi-Flex or Advance rates or rooms at hub by Premier Inn, as these are only available online.

Great reasons to stay with Premier Inn

Our group booking specialists help with all your enquiries over the phone
Up to two kids per room eat breakfast free*
Comfy king-size Hypnos beds in every hotel**
Friendly and knowledgeable reception team, on hand 24/7
Free Wi-Fi in every hotel***

A great location for your business

We have more than 800 hotels across the UK and Ireland
Enjoy delicious, unlimited breakfast
Meeting rooms in prime locations
Sign up to our free Business Account and charge everything to it including room, meals and drinks

Support for the NHS

If you are a procurement lead within the NHS please email corporate.bookings@whitbread.com with details of the support required.

Group booking terms & conditions

Bookings of five or more rooms are subject to our group booking terms and conditions. You’ll find our full terms and conditions here.

All group bookings need to be held on a valid credit or debit card. You’ll find our payment terms below, though these may differ for bookings during busy periods:

For 14 rooms or fewer, we’ll need full payment 14 days before arrival. This is non-refundable, but you can cancel your booking free of charge if you do so before this time.
For 15 rooms or more, we’ll need a 50% deposit 28 days before arrival and the balance 14 days before arrival. These payments are non-refundable, but you can cancel your booking free of charge if you do so before we take a deposit.

You and the members of your group must not resell or transfer your reservation (or any part of it) nor advertise, market or otherwise offer any Premier Inn room for sale either on its own or as part of a combined offer. Premier Inn will not honour any reservations made in this way and does not accept any liability for doing so.

Premier Inn reserves the right to treat all or any individual or series of bookings amounting to 5 or more rooms that are made online by the same party/lead guest covering the same nights of stay at a Premier Inn hotel, as one group booking and Groups Booking Terms shall apply to such group booking.

*two kids get a free breakfast for every adult who orders a Premier Inn Breakfast.
**a small number of rooms have twin-double or single beds.
***device exclusions apply. Only devices with a web browser and the ability to connect to a public service are able to access the network, please check your device for compatibility. Connect up to 3 devices to Ultimate Wi-Fi - please check compatibility prior to purchase. Terms and conditions apply, please see free Wi-Fi or Ultimate Wi-Fi.