Premier Inn CleanProtect - our new enhanced hygiene promise
Premier Inn CleanProtect - our new enhanced hygiene promise

The safety and wellbeing of our guests and teams has always been incredibly important to us and everyone in our hotels should rightly expect a safe, clean and protected environment. The coronavirus crisis has brought this into sharp focus, which is why we have launched a new rigorous, daily cleaning regime across all our UK & Ireland hotels. It’s our enhanced hygiene promise that we call Premier Inn CleanProtect.  

Developed in partnership with Diversey, a global leading cleaning and hygiene product supplier for the healthcare and hospitality industries, our promise seeks to give you extra peace of mind so you can book and stay with confidence. 

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Here’s what we’re doing to keep you and our teams safe:

Checking-in and social distancing
Minimising contact at reception with protective screens, keeping social distancing measures in place and auto-dispense hand sanitiser is available in public areas.

Hygiene and anti-viral sanitising spray
More frequent cleaning of high-touch areas, such as check-in kiosks, lift controls, door handles and handrails with Diversey-approved disinfectants to the European standard of EN14476, effective against Coronavirus. In our bedrooms, we’re paying special attention to air conditioning and heating controls, TV remotes, door handles and desks.

Unlike other hotel brands, we employ every single member of our 9,000 -strong housekeeping team directly, meaning we’re able to ensure they continue to have the highest standards in cleanliness and hygiene training to the Premier Inn CleanProtectTM promise. We’re also carrying out additional checks on rooms.

Bed linen and towels
Laundering all our linen and towels at over 60°C to thermally disinfect at high temperatures, so you can enjoy a safe and great night’s sleep. We’ve also removed the extra pillows from the room but we will happily provide them on request.

Protective equipment for our teams
We provide all our team members with protective equipment including gloves, aprons, face masks and hand sanitiser. We are continuously updating our guidelines for our teams in-line with government advice, while empowering team members, where appropriate, with the choice to wear the protective equipment provided.

A generous serving of safety
We’ve introduced signs and one-way routes, moved tables to create extra space, and installed protective screens to keep everyone safe. Enhanced cleaning practices are in place throughout the restaurant and every table is cleaned between visits. Paper menus are replaced after each use and contactless payment is in place, too, so you can dine safely and comfortably.

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Read our cleanliness FAQs for more information

Book with confidence

Take a look at all the reasons why you can always book with confidence when you choose Premier Inn.

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