Premier Inn Group Bookings schedule of terms & conditions

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What is a Group Booking?

5 rooms or more is considered a group booking within Premier Inn; however, this might vary from hotel to hotel based on the total number of rooms in each location.  If a group of individuals have booked separately for the same hotel, Premier Inn reserves the right to enforce Group terms and conditions to those bookings regardless of the booking channel used.

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Rates & Commission

  • The rates quoted for this reservation are applicable for this reservation only.  They cannot be resold to a third party at rates different to those quoted
  • No commission is payable on rates that have been agreed
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Payment / Cancellations

The Customer shall pay Premier Inn the total charge for reservation specified in "Reservation Details" in accordance with the Payment Schedule shown below. After the Customer has received a quote for their Group Booking and wishes to proceed with the booking, they will be required to verbally provide Premier Inn with valid credit or debit card details in order to guarantee the booking. 

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Payment terms

Contract Term

Payment Schedule

Cancellation

Rooming List

180 Day Contract

50% payment is due 180 days prior to arrival and the remaining balance is due 90 days prior to arrival

Cancellation is fully chargeable 180 days prior to arrival

Must be provided 14 days prior to arrival

90 Day Contract

50% payment is due 90 days prior to arrival and the remaining balance is due 45 days prior to arrival

Cancellation is fully chargeable 90 days prior to arrival

Must be provided 14 days prior to arrival

45 Day Contract

100% payment is due 45 days prior to arrival

Cancellation is fully chargeable 45 days prior to arrival

Must be provided 14 days prior to arrival

28 Day Contract

100% payment is due 28 days prior to arrival

Cancellation is fully chargeable 28 days prior to arrival

Must be provided 14 days prior to arrival

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*Any and all amounts paid are forfeited if the booking is cancelled (or you do not check-in on the specified arrival date) after the deposit period. Payments are to be made to the hotel.

 

Where the customer pays a deposit or any other partial payment of the total charge for reservation, Premier Inn will attribute the payment against the total charge for reservation specified above until such total has been satisfied in full. The Customer may cancel and amend the reservation before the contracted Payment Schedule by notifying Premier Inn Group Booking team (including by email). Premier Inn cancellation and refund policy is set out above and in the Groups General Terms and Conditions.

 

Any additional room nights requested after valid credit or debit card details have been verbally provided by the customer to Premier Inn, shall be subject to a requote, and is dependent on availability. Any amendments may also be subject to a requote but we will endeavour to accommodate where possible. Premier Inn reserves the right to retain full amount for any no shows (where the guest does not arrive). Should Premier Inn for any reason beyond its control, need to make amendments to your booking we reserve the right to offer a suitable alternative. 

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What should I do if I have any questions?

This group booking schedule is subject to the Groups General Terms and Conditions (a copy of which the customer acknowledge it has received and accepts).  Without limiting any other provision of the general terms, the customer should read in particular the sections entitled “Premier Inn Expectations of the Customer and your Group” and “Premier Inn Liability”. This reservation is not legally binding until the customer verbally provides Premier Inn with valid credit or debit card details to guarantee the booking. By providing these valid card details, customers are agreeing to our Group Booking Terms and Conditions.

Please check that the details of your reservation are complete and accurate before you verbally provide us with your card details. If you should have any further questions about your reservation, please contact our Group Booking Team. By Email : group.enquiries@whitbread.com

 

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Our expectations of your Group

  • You are responsible for any damage caused to the allocated rooms or the furnishings of the hotel.  If any act, default or neglect by the guests or organisers results in damage or complaints from other guests, the customer shall be liable to pay to Premier Inn on demand the amount required to make good or remedy such damage. 
  • In the event of willful or negligent interruption to the business or other customers, Premier Inn will charge the amount of any loss to the Customer and terminate the contract.  Premier Inn will not be liable for any refund or compensation in such circumstances.
  • The Premier Inn / we means the properties for which the contract has been agreed and/or as appropriate the Whitbread Group PLC whose registered office is Whitbread Court, Houghton Hall Business Park, Porz Avenue, Dunstable, Bedfordshire  LU5 5XE.
  • The customer / you mean the organizing body company and organiser responsible for commissioning and payment of the event.
  • The contract means the agreement between the Premier Inn and the customer for a specific booking or series of bookings.
  • This contract applies to Premier Inn and The Premier Inn Customer and no payment will be made to any third parties.
  • Premier Inn reserves the right to cancel the Customer’s reservation without further notice if there is a breach of these Terms and Conditions.
  • Premier Inn do not accept liability for any failure to provide services contracted due to circumstances beyond our control including industrial action, postal communication, plant failures, supply of gas, electricity and water or fire alarm evacuation.
  • The details of these Terms and Conditions do not remove the common law duty to mitigate losses.
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