Premier Inn Germany terms & conditions

These terms and conditions apply when you reserve a room at a Premier Inn hotel located in Germany using one of our digital channels (such as our website, mobile site or app) or by telephone.

You will be asked to confirm your acceptance of these terms and conditions when you make a reservation.

We reserve the right to amend these terms and conditions at any time and you should therefore check them each time you make a reservation. The terms and conditions applying to your reservation will be those in place on the date that you make your reservation.

Additional terms apply to your use of our digital channels whether or not you make a reservation through them. These are published on the relevant digital channel.

Certain parts of these terms only apply to the following hotels:

·       Freiburg City Centre

·       Hamburg HBF Sud

·       Koln City Sud

·       Nurnberg HBF

·       Dusseldorf City HBF

·       Dresden City Zentrum

·       Hamburg St Pauli

·       Hamburg City Ost

·       Frankfurt City HBF

·       Heidelberg City Zentrum

·       Essen City

·       Munchen Airport Ost

·       Berlin

(‘New Hotels’). Where a term only applies to the New Hotels, or is not applicable to the New Hotels, this is explicitly stated.

These terms are issued by Premier Inn GmbH, Friedrich-Ebert-Anlage 49, 60308 Frankfurt am Main, registered at the commercial register at the local court AG Frankfurt am Main, HRB 99153. VAT number: DE 297308020 ('Premier Inn', 'we', 'our, 'us'). ‘Our group’ means a subsidiary of Whitbread Group plc (the parent company of Premier Inn), from time to time.

To reserve your room through one of our digital channels, please follow the instructions on the website, mobile site or app (as applicable).

You must be at least 18 years old to make a reservation at one of our German hotels.

You will need to provide your credit or debit card details to secure your reservation. Premier Inn accepts Visa, MasterCard and American Express to secure a reservation. Your card will not be charged for the purpose of securing your reservation.

A summary of your reservation will be presented to you at the end of the process. During the process, you can always correct your statements by pressing the “Back to”-button. Your reservation is not legally binding on you until you click the "Pay now" or "Complete booking"-button.

Please check that the details of your reservation are complete and accurate before you confirm your reservation. We will not be liable for any delay or non-performance if you provide us with incorrect or incomplete information.

We will confirm our acceptance of your reservation by sending you an email to the email address that you provide during the reservation process. The contract between us and you for the provision of your room and any meals or additional services added to your reservation will be formed when you receive this email confirmation from us.

The conclusion of the contract will be in English language.

If you have any questions regarding a confirmed reservation, please contact us.

A reservation of ten rooms or more is considered a group booking, although we may vary this from time to time or for individual hotels. If you wish to make a group booking, please call our reservations team on 0871 527 9230*, or fill in a group booking e-form on the website. Additional terms apply to group bookings, and we may require you to pay a deposit to secure your rooms and/or require prepayment in full in advance of your stay.

If you are a tour operator and wish to book rooms at a Premier Inn hotel you should contact leisuretours@premierinn.com. Separate terms and conditions apply to such bookings.

Calls cost 13p a minute plus any additional charges from your phone operator

Premier Inn adopts dynamic pricing and the price of our rooms fluctuates based on demand.

When you make a reservation request, we'll give you a total price for the room/s and number of nights you've requested. Subject as set out below, the price you pay for the room/s is the price quoted to you at the time you make your reservation.

Room prices are per room, per night and are inclusive of VAT at the applicable rate at the time of your reservation. If the rate of VAT changes between the date you make your reservation and the date of your stay, we will adjust the rate of VAT that you pay, unless you have already paid for the reservation in full before the change in the rate of VAT takes effect.

Any local taxes (e.g. city taxes, tourist taxes, etc.) applicable to your booking will be quoted separately and are payable in addition to the total room price. Any such quote is based on the rate applicable at the time of reservation, and we reserve the right to adjust the amount of tax you pay if the rate changes between the date you make your reservation and the date of your stay.

Meals and extras are not included in the room price, but you may be able to add them to your reservation during the booking process or they may be available to you during your stay. If you pay in advance, you may also pay for breakfast at the same time as paying for your reservation. All other meals and additional services must be paid for separately, either at check-in or at the time of purchase.

As currency exchange rates may change between the time you make a reservation and the dates of your stay, the total price that we confirm to you at the time of reservation is guaranteed in Euros only.

Flex: If you book a Flex rate you may choose whether to pay for your room in full at the time of booking or to pay on arrival. 

Non-Flex: A Non-Flex rate is a more restricted rate that may be offered at selected hotels subject to availability. Prepayment in full is required for all Non-Flex bookings at the time of booking. Please see the section on cancellation for further rate restrictions.

Important: please see section 10 below regarding Premier Inn’s cancellation policies.

The maximum room occupancy is two adults. Family rooms (where available) can accommodate two adults and two children (under the age of 16). You must not exceed the maximum occupancy for the room allocated to you.

Children under 16 are not permitted to stay in a Premier Inn hotel unless a parent or legal guardian is also staying in the hotel.

Most Premier Inn hotels have rooms which are specially adapted for customers with disabilities. If you require such a room, please let us know before confirming your reservation and we will try our best to accommodate your request (subject to availability).

Although Premier Inn will try to accommodate special requests, all rooms and extras are subject to availability. Charges may apply to extras and, if so, we will advise you of such charges at or before the time of purchase.

Meals are not included in the room price.

You may add breakfast when you make your reservation or during your stay. The 'Kids eat free' breakfast offer is for one breakfast per child in the hotel restaurant. Up to a maximum of two children under the age of 16 can eat free per adult purchasing a breakfast.

If you do not pay for your room and any extras added to your reservation in full at the time you make your reservation, you will need to pay on arrival.

Any extras purchased by you during your stay at Premier Inn will need to be paid separately at the time of purchase. In such case, the price payable will be the price quoted at the time of purchase.

Premier Inn accepts the following credit or debit cards: Visa, MasterCard, American Express and Electronic Cash (EC). Payments at the hotel may also be made in cash (Euros).

The expiry date of your card must be later than the end of your stay. Your card will be charged immediately after paying.

We do not accept personal cheques or any other forms of payment.

Your right to cancel

Flex: rooms may be cancelled before 6pm local hotel time on the specified arrival date. If you cancel your reservation before 6pm local hotel time on the specified arrival date and have paid for the room in advance by debit/credit card, a full refund will be processed to the same debit/credit card, normally on the next working day although it may take a few days for the funds to reach your account. A cancellation reference will be given and should be retained as proof of cancellation.

If you cancel a reservation after 6pm local hotel time on the specified arrival date or do not check-in on the specified arrival date, you will be charged a cancellation charge equivalent to one night's accommodation per room booked and any meals and other extras booked for the first day of your stay less the following which will be deducted from the cancellation charge:

• A charge of 10% for our saved expenses (e.g. cleaning expenses), and
• Any financial benefit up to the amount of the cancellation charge gained from the additional vacancy of rooms.

A cancellation reference will be given and should be retained as proof of cancellation.

The first night of any booking made after 6pm local hotel time on the specified arrival date and the cost of any meals and other extras booked for the following day is non-refundable.

Non-Flex: room bookings may be cancelled (i) within 24 hours of making a booking, or (ii) before 6pm where a booking is made less than 24 hours prior to 6pm on the day of arrival. A full refund will usually be processed to the same debit/credit card the next working day, however it may take a few days for the funds to reach your account. A cancellation reference will be given and should be retained as proof of cancellation.  For the avoidance of doubt, the room(s), any associated meals and/or other additional extras cannot be cancelled, amended or refunded after the cancellation period, although additional meals or extras may still be added.

If you cancel a Non-Flex reservation after 24 hours following booking or do not check-in on the specified arrival date, your prepayment will be forfeited less a charge of 10% for our saved expenses (e.g. room cleaning) which will be deducted from the prepayment and refunded to you.

Shortening your stay

If you decide to shorten your stay you must inform the reception at the Premier Inn hotel where you are staying by 12 noon local hotel time on the day you wish to check out. Otherwise, you will be charged a cancellation charge equivalent to one night’s accommodation per room booked and for any meals and other extras booked for the following day.

Right to withdraw

You are not entitled to cancel or withdraw from your reservation under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or any equivalent legislation that may apply to your reservation.

You may wish to take out cancellation insurance in case you need to cancel your reservation.

Our right to cancel

Your breach: We may cancel your reservation at any time with immediate effect by giving you written notice (which includes email) if:

• you do not pay us when you are required to do so; or
• you break the contract between us in any other material way.

If we cancel your reservation where you are at fault, we reserve our legal rights in respect of your breach of contract.

Events outside our control: We may cancel your reservation if an event outside of our control (including industrial action, explosion, fire, flooding, and failure of power and/or water supplies or emergency evacuation) means that we are unable to make your room available to you. In this case we will contact you to let you know as soon as possible and:

• if you have already paid for your room, we will refund your payment to you; or
• if you have not yet paid for your room, you will not have to make any payment to us.

Rebranding or refurbishment: We may also cancel your reservation if we need to undertake any rebranding or refurbishment of the relevant hotel, and we cannot therefore guarantee your room. In this case, we will notify you in writing without undue delay and:

• if you have already paid for your room, we will refund your payment to you; or
• if you have not yet paid for your room, you will not have to make any payment to us.

Save as set out above, we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by an event outside of our control.

This does not affect your statutory rights.

You may claim a refund of your room charge for each night that you do not have a great night's sleep at a Premier Inn subject to the following:

Process for making a claim

Claims must be made within 7 days of the end of the stay to which your claim relates.

To make a claim you should raise your complaint with the team at the hotel who will advise you of the process. If you did not raise your complaint at the hotel or were unable to do so, you must contact us through our web form. If your room was booked as part of a group booking, the person who made the booking on behalf of the group must make the claim. If you room was booked through a tour operator, you must make your claim to the tour operator.

You will need to provide details of the Premier Inn hotel in which you stayed, the dates of your stay, the nights for which you wish to claim a refund and the reason(s) why you did not have a great night's sleep on each of those nights.

Refunds will be made to the card you used when you paid for your room and are usually processed within 7 days. You will be asked to confirm receipt of your refund.

Exclusions

1. Our Good Night Guarantee does not apply where you do not have a great night's sleep due to circumstances that are beyond our reasonable control as hoteliers such as extreme weather conditions, fire, flood, lightning, earthquake, explosion, terrorism, war, civil disorder, epidemics, embargoes, labour disputes and power cuts.
2. You may not claim under our Good Night Guarantee if you have breached the terms and conditions applying to your booking for example by causing damage to our or to other guests property or by being abusive to our staff or to other guests during your stay.
3. We reserve the right to reject claims made by individuals who are abusing the Good Night Guarantee by making excessive claims.If an individual or any of the guests within their booking claims a refund for more than 50% of their stay on more than two occasions in any 12 month period, such claims will be deemed excessive save where we are satisfied that there is a good reason for the claims.

Your statutory rights remain unaffected by the Good Night Guarantee.

Rooms are available from 2pm local hotel time on the specified arrival date. Please let your chosen Premier Inn know if you are likely to arrive after 11pm local hotel time.

Guests will be asked to provide proof of identity and nationality upon check-in. You may be asked to complete a registration form and provide your passport details. Acceptable forms of identification are: a passport, driving licence or ID card.

Rooms must be vacated by 12 noon local hotel time on the day of departure. Failure to leave your room by this time may result in a late check-out charge. 

You and the members of your group must not resell or transfer your reservation (or any part of it) nor advertise, market or otherwise offer any Premier Inn room for sale either on its own or as part of a combined offer. Premier Inn will not honour any reservations made in this way and does not accept any liability for doing so.

You must not:

• smoke anywhere inside any Premier Inn premises. This includes the smoking of e-cigarettes. Permitted smoking areas will be identified on site. Smoking on Premier Inn premises outside of the designated smoking area will result in a 50€ fine;
• bring any pets onto Premier Inn premises, with the exception of assistance dogs;
• bring any potentially dangerous or hazardous materials or equipment onto Premier Inn premises;
• use any electrical appliances that may set off the fire alarm system, such as toasters, mini cookers or portable grills;
• tamper with any fire alarms or emergency equipment;
• remove, damage or destroy any Premier Inn property;
• use any of the technology provided by Premier Inn to download or access any unlawful or obscene material; or
• cause unreasonable disturbance to our other guests or any Premier Inn staff.

If you or your group cause damage or loss of any kind to the hotel, other guests or their property, you (as the person making the booking) will be responsible for that damage or loss and you shall be liable to pay to Premier Inn on demand the amount required to make good or remedy such damage or loss.

If you or your group cause damage to the hotel, other guests or their property, or otherwise breach any of these terms and conditions, Premier Inn reserves the right to:

• cancel your reservation with immediate effect and (if appropriate) eject you and/or any member of your group from Premier Inn premises;
• retain all sums paid by you or charge you the full amount of your reservation; and/or
• refuse future reservations from you and/or refuse you entry or accommodation at any of our hotels.

Premier Inn will not be liable for any refund or compensation in such circumstances.

We accept liability for death and personal injury arising from our negligence or that of our employees or agents. We do not seek to exclude or limit our liability for fraudulent misrepresentation by us or our employees or agents or for any other matter that it would be unlawful for us to exclude or limit our liability under applicable law.

If we breach these terms and conditions for reasons within our control we shall only be liable for losses that are direct losses and are a reasonably foreseeable consequence of such breach.

Photos shown on our website and in our brochures are for reference and illustration purposes only. They do not constitute a guarantee of the quality, layout or facilities of the rooms booked by you. Although every effort has been made to ensure that photographs, graphics and texts reproduced to illustrate the relevant hotel give as accurate an impression as possible of the accommodation services offered, deviations between the booked and illustrated rooms may occur due to the large number of rooms, changes in furnishings, changes in the hotel brand or any renovations. You are not entitled to make any complaint in this respect.

To the fullest extent permitted by law, we shall not be liable to you for:

• loss of revenue;
• loss of business;
• business interruption;
• loss of profits or contracts;
• loss of anticipated savings;
• loss of data;
• loss of reputation and/or goodwill; or
• wasted management or office time.

Where we are liable to you (save as prohibited by applicable law) our maximum liability to you whether in contract, tort (including negligence or misrepresentation) or for breach of statutory duty shall not exceed the total price of your reservation.

You shall take all reasonable measures to mitigate any loss that you may suffer.

The New Hotels are currently operated by Foremost Hospitality Hiex GmbH (‘Foremost’). A member of our group plans to purchase Foremost, following which our group will operate the New Hotels as newly refurbished Premier Inns. Completion of this purchase (‘Closing’) is still subject to various requirements but is planned to occur on 28 February 2020.

When you book a room at a New Hotel, the contract between us and you will not become effective until Closing. When Closing occurs, we will notify you without undue delay that the contract and booking are confirmed. However, if Closing does not take place before 14 March 2020, we will notify you without undue delay that your booking has not become effective.

For the avoidance of doubt, you will not have an effective booking to stay at a New Hotel until Closing.  

Transfer: We are entitled to transfer your contract in relation to a New Hotel after Closing to Foremost. You will be informed of such transfer without undue delay. We will transfer the data (including your personal data) necessary for Foremost to perform the contract to Foremost in such circumstances.  

Applicable law/courts

If you are a business customer, you and we agree that these terms and conditions, their subject matter and formation (and any non-contractual disputes or claims) are governed by and construed in accordance with the laws of the Federal Republic of Germany and that the courts of Frankfurt/Main will have non-exclusive jurisdiction over any claim arising from, or related to your booking and/or stay at one of our hotels.

We retain the right to bring proceedings against you for breach of these terms and conditions in your country of residence or any other relevant country.

If you are a non-business customer you may have certain rights under applicable consumer protection legislation. Nothing in these terms and conditions is intended to affect those rights.

Enforceability

No person other than you shall have any rights to enforce any of these terms and conditions, whether under the UK Contracts (Rights of Third Parties Act) 1999 or otherwise.

Severability

If any part of these terms and conditions is deemed invalid, illegal or for any reason unenforceable then that part will be deemed deleted and will not affect the validity and enforceability of the remaining parts.

Any failure by us to enforce our rights or remedies under these terms and conditions or otherwise shall not be construed as a waiver by us of those or any other rights or remedies.

FAQs

Please see our Frequently Asked Questions for further information about your stay at Premier Inn.

Your information

Please refer to our privacy policy and cookie policy (as amended from time to time) for details as to how we process information about you that you provide.

If you require further information or have any questions regarding our website or these terms and conditions, then please click here to fill out our contact us form.