Premier Inn Germany terms & conditions

These terms and conditions apply to all bookings of Premier Inn hotel rooms in Germany as well as all other services and deliveries provided in connection therewith by the Premier Inn hotel operating companies set forth hereinafter.

You will be asked to confirm your acceptance of these terms and conditions when you make a reservation.

We reserve the right to amend these terms and conditions at any time and you should therefore check them each time you make a reservation. The terms and conditions applying to your reservation will be those in place on the date that you make your reservation.

Additional terms apply to your use of our digital channels whether or not you make a reservation through them. These are published on the relevant digital channel.

These terms and conditions are issued by the following companies operating Premier Inn Hotels in Germany, all with business address in Premier Inn Holding GmbH, Europa-Allee 22, 60327 Frankfurt am Main:

1)            Premier Inn GmbH, registered with the commercial register at the local court in Frankfurt am Main, HRB 99153. VAT number: DE 297308020.

2)            Premier Inn Hotel GmbH, registered with the commercial register at the local court in Frankfurt am Main, HRB 119013. VAT number: DE258829364.

The aforementioned companies are individually or collectively hereinafter referred to as 'Premier Inn', 'we', 'our, 'us'.

All Premier Inn hotels, except for those identified below, are operated by Premier Inn GmbH. The following hotels are operated by the companies named in the respective section.

Premier Inn Hotel GmbH operates the following hotels:

Premier Inn Berlin City Centre

Premier Inn Berlin City Wilmersdorf

Premier Inn Dresden City Zentrum

Premier Inn Düsseldorf City Centre

Premier Inn Essen City Limbecker Platz

Premier Inn Frankfurt City Centre

Premier Inn Frankfurt Westend

Premier Inn Freiburg City Süd

Premier Inn Hamburg City Alster

Premier Inn Hamburg City Hammerbrook

Premier Inn Hamburg City Millerntor

Premier Inn Heidelberg City Zentrum

Premier Inn Köln City Süd

Premier Inn Leipzig City Hahnekamm

Premier Inn Lindau

Premier Inn Mannheim City Centre

Premier Inn München Airport Ost

Premier Inn München Airport Süd

Premier Inn München Messe

Premier Inn Nürnberg City Centre

Premier Inn Stuttgart City Nord

Premier Inn Nürnberg City Nordost

Premier Inn Stuttgart Feuerbach

Premier Inn Würzburg: Expected to open as from 1 July 2025.  

Please note the special conditions described in section 2 below for bookings of the Premier Inn Würzburg, as this hotel is not scheduled to operate as a Premier Inn before 1 July 2025. 

To reserve your room through one of our digital channels, please follow the instructions on the website, mobile site or app (as applicable). You must be at least 18 years old to make a reservation at one of our German hotels. You will need to provide your credit card details to secure your reservation. Premier Inn accepts Visa, MasterCard and American Express to secure a reservation. Your card will only be charged for the purpose of securing your reservation when this would be part of your rate.

Payment can also be made using PayPal, Apple Pay and Google Pay for online reservations only. If one of these options are chosen, full payment will be taken at the point of booking.

Children under 16 years of age may only stay together with a parent or legal guardian in a Premier Inn hotel in Germany. If children under 16 years of age wish to stay in a Premier Inn hotel in Germany with anyone other than a parent or legal guardian, the signed Consent Form and a copy of a parent's or legal guardian’s ID are required at check-in.

Minors between 16 and 18 years of age may stay in Premier Inn hotels in Germany without a parent or legal guardian. However, we require the signed Minor Travelling Alone Form and a copy of a parent's or legal guardian's ID at check-in.

A summary of your reservation will be presented to you at the end of the process. During the process, you can always correct your statements by pressing the “Back to” button. Your reservation is not legally binding until you click the "Pay now" or "Complete booking" button.

Please check that the details of your reservation are complete and accurate before you confirm your reservation. We will not be liable for any delay or non-performance if you provide us with incorrect or incomplete information.

We will confirm our acceptance of your reservation by sending you an email to the email address that you provide during the reservation process. The contract between us and you for the provision of your room and any meals or additional services added to your reservation will be formed when you receive this email confirmation from us.

Please note that a booking at the Premier Inn Würzburg will only become effective following the takeover from the previous operator and opening as Premier Inn. The opening as Premier Inn is scheduled for 1 July 2025. We will notify you without undue delay if the opening is delayed and your booking is affected thereby. 

The conclusion of the contract will be in German language. If you have any questions regarding a confirmed reservation, please contact us.

A reservation of ten rooms or more is usually considered a group booking within Premier Inn in Germany however, as indicated in our hotel descriptions, at some of our hotels this number might vary.

Individual reservations of up 8-9 rooms:

Our reservation team is available for you between Monday and Friday 8am until 7pm and Saturdays and during public holidays between 9.30am and 6pm at
+ 49 (0) 69 244 330 431*

Group reservations of 10 and more rooms:

To make a booking of 10 rooms or more, please complete the Group Booking form.

If you have any questions on your existing group reservation, please contact us via the email-address provided in your booking documents.

If you have any questions or if you would like to get more information about your stay as a group guest, please refer to your group leader or contact the hotel directly.

Premier Inn adopts dynamic pricing and the price of our rooms fluctuates based on demand. When you make a reservation request, we'll give you a total price for the rooms and number of nights you've requested. The price you pay is the price quoted to you at the time you make your reservation.

Room prices are per room, per night and vary based on the number of adults in the room. Room prices are inclusive of VAT at the applicable rate at the time of your reservation. If the rate of VAT changes between the date of your reservation and the date of your stay, we may adjust the rate of VAT but the price you pay will remain the same. Up to two kids (under 16) stay for free with one full paying adult in our Family rooms.Room prices are per room, per night and are inclusive of VAT at the applicable rate at the time of your reservation. If the rate of VAT changes between the date you make your reservation and the date of your stay, we will adjust the rate of VAT that you pay, unless you have already paid for the reservation in full before the change in the rate of VAT takes effect.

Any local taxes (e.g. city taxes, tourist taxes, etc.) applicable to your booking will be quoted separately and are payable in addition to the total room price. Any such quote is based on the rate applicable at the time of reservation, and we reserve the right to adjust the amount of tax you pay if the rate changes between the date you make your reservation and the date of your stay.

Meals and extras are not included in the room price, but you may be able to add them to your reservation during the booking process or they may be available to you during your stay. If you pay in advance, you may also pay for breakfast at the same time as paying for your reservation. All other meals and additional services must be paid for separately, either at check-in or at the time of purchase.

As currency exchange rates may change between the time you make a reservation and the dates of your stay, the total price that we confirm to you at the time of reservation is guaranteed in Euros only.

Available rates:

Flex: If you book a Flex rate you will pay for your room on arrival. Please consider: Your flex-reservation is guaranteed if you check in by 6 p.m. on the day of your specified arrival. If you arrive later, your reservation will expire if no credit card details are provided for the purpose of guarantee. To provide your credit card details and thus have the reservation guaranteed beyond the specified time, please call us on +49 81 229974998. The payment for the booked overnight stay(s) will then also be made on site upon your arrival. Please see section 10 'Cancellation' for full rate restrictions.

Semi-Flex: Semi-Flex is a restricted rate that may be offered at selected hotels subject to availability. Payment in full is required for all Semi-Flex bookings at the time of booking. Please see section 10 'Cancellation' for full rate restrictions. 

Advance: Advance is a more restricted rate that may be offered at selected hotels subject to availability. Payment in full is required for all Advance bookings at the time of booking. Please see section 10 'Cancellation' for full rate restrictions.

Standard: Standard is a more restricted rate that may be offered at selected hotels subject to availability. Payment in full is required for all Standard bookings at the time of booking. Please see section 10 'Cancellation' for full rate restrictions.

Non-Flex: Non-Flex is the most restricted rate that may be offered at selected hotels subject to availability.  Payment in full is required for all Non-Flex bookings at the time of booking. Please see section 10 'Cancellation' for full rate restrictions.

The maximum room occupancy is two adults. Family rooms (where available) can accommodate two adults and two children (under the age of 16). You must not exceed the maximum occupancy for the room allocated to you.

Children under 16 years of age may only stay together with a parent or legal guardian in a Premier Inn hotel in Germany. If children under 16 years of age wish to stay in a Premier Inn hotel in Germany with anyone other than a parent or legal guardian, the signed Consent Form and a copy of a parent's or legal guardian's ID are required at check-in.

Minors between 16 and 18 years of age may stay in Premier Inn hotels in Germany without a parent or legal guardian. However, we require the signed Minor Travelling Alone Form and a copy of a parent's or legal guardian's ID at check-in.

Most of our Premier Inn hotels have rooms which have been specially designed for guests with disabilities. Wheelchair Accessible rooms can be booked through our website. Currently, Barrier-Free rooms cannot be booked through our website, so please call the hotel reception team directly to book this room type.

For more information, see our accessibility information.

Although Premier Inn will try to accommodate special requests, all rooms and extras are subject to availability. Charges may apply to extras and, if so, we will advise you of such charges at or before the time of purchase.

Meals are not included in the room price.

You may add breakfast when you make your reservation or during your stay. The 'Kids eat free' breakfast offer is for one breakfast per child in the hotel restaurant. Up to a maximum of two children under the age of 16 can eat free per adult purchasing a breakfast.

Our breakfast offering is available at most hotels, subject to availability. 

If you do not pay for your room and any extras added to your reservation in full at the time you make your reservation, you will need to pay on arrival.

Any extras purchased by you during your stay at Premier Inn will need to be paid separately at the time of purchase. In such case, the price payable will be the price quoted at the time of purchase.

Premier Inn accepts the following credit or debit cards: Visa, MasterCard, American Express and Electronic Cash (EC).  The expiry date of your card must be later than the end of your stay. Your card will be charged immediately after paying.

Please note that PayPal, Apple Pay and Google can also be used, but only when making a reservation online. Payment using these methods will be taken at the time of booking and cannot be used when paying on arrival.

Payments at the hotel may also be made in cash (Euros).

We do not accept personal cheques, business cheques, or any other forms of payment.

Your right to cancel

Flex rate: Room bookings may be cancelled until 6 p.m. local time on the arrival date. If you cancel your reservation before 6 p.m. on the day of arrival and have paid for the room in advance by debit/credit card, PayPal, Apple Pay or Google Pay, a refund will be processed to the same debit/credit card or PayPal account normally the next working day through it may take a few days for the refunds to reach your account. A cancellation reference will be given to you, which should be retained as proof for cancellation.

If you cancel a reservation after 6pm local time on the day of arrival (including any "no show") and have not already paid for the room in advance you will be charged a cancellation charge equivalent to one night's total accommodation per room booked and for any meals and other extras booked for the first night of your stay (for example dinner, breakfast (the following morning) and Ultimate Wi-Fi (as applicable)). A cancellation reference will be given and should be retained as proof of cancellation. Such cancellation charge is to compensate the hotel for the late cancellation and is not for any service.

If you decide to shorten your stay you must inform reception at the Premier Inn hotel that you are staying in by 12 noon local time on the day you wish to check out. Otherwise you will be charged a cancellation charge equivalent to one night’s total accommodation per room booked and for any meals and other extras booked for the following day. Such cancellation charge is to compensate the hotel for the late cancellation and is not for any service.

The first night of any booking made after 6pm local time on the day of arrival and the cost of any meals and other extras booked for the following day is non-refundable in the event of a cancellation (including any "no show").

You can amend a booking up until 6pm local time on the day of arrival provided that:

(i)     The amended booking is on a like for like basis (same rate type, same hotel, same number of rooms and type of rooms, and the same stay duration);

(ii)    The first night of the amended booking is to occur within 18 months of the date you were first due to arrive (subject to availability);

(iii)    Any subsequent amendments to the date of your booking are again within 18 months of the arrival date of your original booking (for example, if the arrival date of your original booking was 1st July 2024, irrespective of how many times you amend the booking the first night of your amended stay must always occur on or before 31st December 2025;

(iv)    If the total value of the new stay is less than the original booking pre-payment, any difference is forfeited;

(v)    If the total value of the new stay is more than the original booking pre-payment, the remaining balance is payable and payment in full is required at the time of amendment.

Semi-Flex rate room bookings may be cancelled before midnight local time three days prior to the arrival date, (e.g. For a stay arriving on Saturday, you can cancel until 11.59pm local time on the Tuesday three days prior). If you cancel your reservation within the cancellation period, a full refund will usually be processed to the same debit/credit card or PayPal account the next working day, however it may take a few days for the funds to reach your account. A cancellation reference will be given and should be retained as proof of cancellation.

After the cancellation period, the whole reservation becomes fully non-refundable including any associated meals and/or additional extras. Such cancellation charge is to compensate the hotel for the late cancellation and is not for any service.

Bookings amended within 3 days of arrival are outside of the cancellation period and are fully non-refundable, and remain non-refundable despite any amendments to the booking (for example, irrespective of the amended date of stay no cancellation period applies). You can amend a booking outside of the cancellation period up until 6pm local time on the day of arrival provided that:

(i)     The amended booking is on a like for like basis (same rate type, same hotel, same number of rooms and type of rooms, and the same stay duration);

(ii)    The first night of the amended booking is to occur within 18 months of the date you were first due to arrive (subject to availability);

(iii)    Any subsequent amendments to the date of your booking are again within 18 months of the arrival date of your original booking (for example, if the arrival date of your original booking was 1st July 2024, irrespective of how many times you amend the booking the first night of your amended stay must always occur on or before 31st December 2025;

(iv)    If the total value of the new stay is less than the original booking pre-payment, any difference is forfeited;

(v)    If the total value of the new stay is more than the original booking pre-payment, the remaining balance is payable and payment in full is required at the time of amendment.

Advance rate room bookings may be cancelled before midnight twenty-eight days prior to the arrival date, (e.g. For a stay arriving on Saturday, you can cancel until 11.59pm local time on the Friday four weeks prior). If you cancel your reservation within the cancellation period, a full refund will usually be processed to the same debit/credit card or PayPal account the next working day, however it may take a few days for the funds to reach your account. A cancellation reference will be given and should be retained as proof of cancellation.

After the cancellation period, the whole reservation becomes fully non-refundable including any associated meals and/or additional extras. Such cancellation charge is to compensate the hotel for the late cancellation and is not for any service. Bookings amended within 28 days of arrival are outside of the cancellation period and are fully non-refundable, and remain non-refundable despite any amendments to the booking (for example, irrespective of the amended date of stay no cancellation period applies). You can amend a booking outside of the cancellation period up until 6pm local time on the day of arrival provided that:

(i)     The amended booking is on a like for like basis (same rate type, same hotel, same number of rooms and type of rooms, and the same stay duration);

(ii)    The first night of the amended booking is to occur within 18 months of the date you were first due to arrive (subject to availability);

(iii)    Any subsequent amendments to the date of your booking are again within 18 months of the arrival date of your original booking (for example, if the arrival date of your original booking was 1st July 2024, irrespective of how many times you amend the booking the first night of your amended stay must always occur on or before 31st December 2025;

(iv)    If the total value of the new stay is less than the original booking pre-payment, any difference is forfeited;

(v)    If the total value of the new stay is more than the original booking pre-payment, the remaining balance is payable and payment in full is required at the time of amendment.

Standard rate room bookings cannot be cancelled. After making a booking, the reservation becomes fully non-refundable. Pre-paid meals and/or additional extras will be refunded. You can amend a booking up until 6pm local time on the day of arrival provided that:

(i)     The amended booking is on a like-for-like basis (same rate type, same hotel, same number of rooms and type of rooms, and the same stay duration);

(ii)    The first night of the amended booking is to occur within 18 months of the date you were first due to arrive (subject to availability);

(iii)    Any subsequent amendments to the date of your booking are again within 18 months of the arrival date of your original booking (for example, if the arrival date of your original booking was 1st July 2024, irrespective of how many times you amend the booking the first night of your amended stay must always occur on or before 31st December 2025;

(iv)    If the total value of the new stay is less than the original booking pre-payment, any difference is forfeited;

(v)    If the total value of the new stay is more than the original booking pre-payment, the remaining balance is payable and payment in full is required at the time of amendment.

(vi)   All amended bookings remain fully non-refundable.

Non-Flex rate room bookings may not be cancelled and/or amended for any reason. For the avoidance of doubt, the room(s), any associated meals and/or other additional extras cannot be cancelled, amended or refunded (including any “no shows”). Such cancellation charge is to compensate the hotel and is not for any service.

You may wish to take out room cancellation insurance in case you need to cancel your reservation.

You are not entitled to cancel or withdraw from your reservation under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

If you’ve made a group booking, our cancellation terms are as follows:

• For 14 rooms or fewer, we’ll need full payment 14 days before arrival. This is non-refundable, but you can cancel your booking free of charge if you do so before this time.

•  For 15 rooms or more, we’ll need a 50% deposit 28 days before arrival and the balance 14 days before arrival. These payments are non-refundable, but you can cancel your booking free of charge if you do so before we take a deposit.

Where you cancel (including any “no show”) a group booking and there is a non-refundable payment retained by us, this total amount is a cancellation charge to compensate the hotel for the cancellation and is not for any service. 

Right to withdraw

You are not entitled to cancel or withdraw from your reservation pursuant to § 312g para. 2 No. 9 German Civil Code, BGB (§§ 312g para. 1, 355 German Civil Code, BGB).

Our right to cancel

Your breach: We may cancel your reservation at any time with immediate effect by giving you written notice (which includes email) if:

• you do not pay us when you are required to do so; or
• you breach the contract between us in any other material way;
• you have previously breached the contract between us in any material way.

If we cancel your reservation where you are at fault, we reserve our legal rights in respect of your breach of contract.

Events outside our control:

We may cancel your reservation if an event outside of our control (including industrial action, explosion, fire, flooding, and failure of power and/or water supplies or emergency evacuation) means that we are unable to make your room available to you. In this case we will contact you to let you know as soon as possible and:

• if you have already paid for your room, we will refund your payment to you; or
• if you have not yet paid for your room, you will not have to make any payment to us.

Rebranding or refurbishment: 

We may also cancel your reservation if we need to undertake any rebranding or refurbishment of the relevant hotel, and we cannot therefore guarantee your room. In this case, we will notify you in writing without undue delay and:

• if you have already paid for your room, we will refund your payment to you; or
• if you have not yet paid for your room, you will not have to make any payment to us.

Save as set out above, we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by an event outside of our control.

This does not affect your statutory rights.

Please note that any refund by Premier Inn will be made in Euro (€), the currency of the booking. Premier Inn shall not be liable for any bank charges, including international bank transfer fees levied by the receiving payment institution, or any conversion rate differences.
 

You may claim a refund of your room charge for each night that you do not have a great night's sleep at a Premier Inn subject to the following:

Process for making a claim
When you encounter the issue, which has affected your great night’s sleep, you must first raise the issue without undue delay with the reception team of your hotel, who can help address the issue. To the extent they can’t address the issue, a claim must be made within 7 days of the end of the stay to which your claim relates.

To make a claim you must raise your complaint with the team at the hotel when you encounter the issue who will advise you of the process. If your room was booked as part of a group booking, the person who made the booking on behalf of the group must make the claim. If your room was booked through a tour operator, you must make your claim to the tour operator.

You will need to provide details of the Premier Inn hotel in which you stayed, the dates of your stay, the nights for which you wish to claim a refund and the reason(s) why you did not have a great night's sleep on each of those nights.

Refunds will be made to the debit/credit card you used when you paid for your room and are usually processed within 14 days. You will be asked to confirm receipt of your refund.

Exclusions

1. Our Good Night Guarantee does not apply where you do not have a great night's sleep due to circumstances that are beyond our reasonable control as hoteliers such as extreme weather conditions, fire, flood, lightning, earthquake, explosion, terrorism, war, civil disorder, epidemics, embargoes, labour disputes and power cuts.
   
   
2. You may not claim under our Good Night Guarantee if you have breached the terms and conditions applying to your booking for example by causing damage to our or to other guests property or by being abusive to our staff or to other guests during your stay.
   
   
3. We reserve the right to reject claims made by individuals who are abusing the Good Night Guarantee by making excessive claims, or make a claim in bad faith/dishonestly. If an individual or any of the guests within their booking claims a refund for more than 50% of their stay on more than two occasions in any 12 month period, such claims will be deemed excessive save where we are satisfied (in our sole discretion) that there is a good reason for the claims.
   

Your statutory rights remain unaffected by the Good Night Guarantee.

*Calls to these numbers are charged at the national rate when calling from Germany and when calling from the local network of Frankfurt am Main at the local rate. For calls from mobile phones or for international calls further charges may apply.

Rooms are available from 3pm local hotel time on the specified arrival date. Please let your chosen Premier Inn know if you are likely to arrive after 11pm local hotel time.

Non-German guests will be asked to sign a registration form and present a valid identity document upon check-in. The following identity documents are accepted: valid passport or passport substitute.

Rooms must be vacated by 12 noon local hotel time on the day of departure. Failure to leave your room by this time may result in a late check-out charge.

Early check in and late check out are available at an additional cost, as optional extras across selected sites, subject to availability. Where available, these extras can be added online during the booking process at the price shown at the time of booking, or on arrival with the reception team at the hotel at the price shown by the team on site. If added, early check in will entitle the guest to check into the room from 11am; cancellation will not be available after this time. Late check out will extend check out to 2pm when booked online and to 4pm when booked on arrival with the reception team.

You and, in case of a group booking the members of your group, must not resell or transfer your reservation (or any part of it) nor advertise, market or otherwise offer any Premier Inn room for sale either on its own or as part of a combined offer. Premier Inn will not honour any reservations made in this way and does not accept any liability for doing so.

You must not:

• be threatening or abusive to any of our team before, during or after your stay;
• smoke anywhere inside any Premier Inn premises. This includes the smoking of e-cigarettes. Permitted smoking areas will be identified on site. Smoking on Premier Inn premises outside of the designated smoking area will result in a 250€ fine, unless the cleaning costs or damage caused by the smoking is less;
• cause any health and safety hazard to any of our team members or any of our guests;
• bring any pets onto Premier Inn premises, with the exception of assistance dogs marked as such;
• bring any potentially dangerous or hazardous materials or equipment onto Premier Inn premises;
• engage in any unlawful activity during your stay at a Premier Inn premises (e.g. taking an illegal substance);
• use any electrical appliances that may overload the electrical system, cause a health and safety hazard and/or set off the fire alarm system, such as toaster, mini cookers or portable grills;
• tamper with any fire alarms or emergency equipment;
• remove, damage or destroy any Premier Inn property;
• use any of the technology provided by Premier Inn to download or access any unlawful or obscene material; or
• cause unreasonable disturbance to our other guests or any Premier Inn staff.

If you, or in case of a group booking, your group, cause damage or loss of any kind to the hotel, other guests or their property, you (as the person making the booking) will be responsible for that damage or loss and you shall be liable to pay to Premier Inn on demand the amount required to make good or remedy such damage or loss. For the avoidance of doubt, if Premier Inn requests that you or any member of your group are to leave the hotel following a breach of these terms and conditions, you will also be liable to pay Premier Inn on demand all costs associated with such removal. 

If you, or in case of a group booking, your group, cause damage to the hotel, other guests or their property, or otherwise breach any of these terms and conditions, Premier Inn reserves the right to:

• cancel your reservation with immediate effect and (if appropriate) eject you and/or any member of your group from Premier Inn premises;
• retain all sums paid by you or charge you the full amount of your reservation, provided, however,  that you do not prove that our damage and claim for damages are lower than the retained or charged amount; and/or
• refuse future reservations from you and/or refuse you entry or accommodation at any of our hotels.

Premier Inn will not be liable for any refund or compensation in such circumstances.

Our statutory liability for damages is limited as follows:

• In respect of damages based on a slightly negligent breach of essential contractual obligations we are liable only up to the amount of damages that are typically foreseeable at the time of making the reservation ("cardinal obligation", i.e. an obligation the fulfilment of which serves the proper performance of the contract and the breach of which jeopardises the achievement of the purpose of the contract and which compliance you would normally rely on).
• We do not accept any liability for damage caused by a slightly negligent breach of non-essential contractual obligations.

This limitation of liability does not apply in cases of mandatory legal liability (for example, liability under the German Product Liability Act (Produkthaftungsgesetz) and liability for items brought in by guests in accordance with § 701 and § 702 of the German Civil Code (BGB)), in the event of the assumption of a guarantee, liability for damage caused by an intentional or grossly negligent act or culpably caused bodily injury.

You are obliged to take all reasonable measures to minimise the damage.

Photos shown on our website and in our brochures are for reference and illustration purposes only. They do not constitute a guarantee of the quality, layout or facilities of the rooms booked by you. Although every effort has been made to ensure that photographs, graphics and texts reproduced to illustrate the relevant hotel give as accurate an impression as possible of the accommodation services offered, deviations between the booked and illustrated rooms may occur due to the large number of rooms, changes in furnishings, changes in the hotel brand or any renovations. You are not entitled to make any complaint in this respect.

To the fullest extent permitted by law, we shall not be liable to you for:

• loss of revenue;
• loss of business;
• business interruption;
• loss of profits or contracts;
• loss of anticipated savings;
• loss of data;
• loss of reputation and/or goodwill; or
• wasted management or office time.

Where we are liable to you (save as prohibited by applicable law) our maximum liability to you whether in contract, tort (including negligence or misrepresentation) or for breach of statutory duty shall not exceed the total price of your reservation.

You shall take all reasonable measures to mitigate any loss that you may suffer.

Premier Inn offers free WiFi access.

If you wish to use this access, the following terms and conditions apply:

Terms of use
To access the hotspot, Premier Inn will provide you with the name of the network. For access to the SSID with increased bandwidth, an access password will also be provided.

You must keep the password provided confidential and not make it accessible to unauthorised third parties. If you have reason to believe that unauthorised third parties have gained knowledge of the password, you are obliged to inform Premier Inn immediately.

When using the hotspot, you are obliged to comply with the applicable laws. Any actions in connection with the use of the hotspot and the associated access to the Internet that violate applicable law or the rights of third parties are prohibited.

Furthermore, actions that are likely to impair the smooth operation of the hotspot, in particular those that place an unreasonable load on the network, are not permitted.

The statutory liability provisions apply between Premier Inn and you for your use of the hotspot.

There is no entitlement to use the hotspot. Premier Inn is free to change any access password that may have been issued without notice, or to restrict or discontinue access to the hotspot at any time without giving reasons.

No transmission speed is guaranteed for the use of the hotspot. Furthermore, the provision of the hotspot does not entitle you to use certain services via this WiFi access. Premier Inn reserves the right to impose individual restrictions, e.g. port blocking.

Data protection
The respective Premier Inn operating company is responsible for the processing of personal data in connection with the provision of the hotspot.

We work with a service provider to provide the hotspot, and the following data is processed on their servers. A data processing agreement has been concluded with the service provider in accordance with Art. 28 DSGVO.

The following data is processed when using the wireless network:

• MAC address of the device used
• Host name of the device used
• Management data (primarily IP and network configuration)

The collection of this data is technically required to enable use of the hotspot. The data is stored for a period of up to 12 months for the purpose of detecting, investigating and prosecuting violations of the terms of use and/or applicable law. The data is automatically deleted after the above-mentioned storage period has expired.

The legal basis for this data processing is Art. 6 para. 1 sentence 1 a) and b) DSGVO.

Further information on the processing of personal data, in particular your rights as a data subject and the possibility of lodging a complaint with the supervisory authority, can be found in the Privacy Policy.

If you have any questions about the processing of your personal data, please contact our data protection officer: Dr. Sebastian Kraska, Marienplatz 2, 80331 München, email: skraska@iitr.de

We reserve the right to:

• change your room allocation and/or hotel location at any point during your stay for any reason; or
• cancel any booking(s) due to health and safety concerns or full or partial closure of the hotel. In the event we have to cancel your booking(s) we will attempt to notify you and a full refund will be processed to the same debit/credit card or PayPal account, though it may take a few days for the funds to reach your account.

Applicable law/courts

If you are a business customer, you and we agree that these terms and conditions, their subject matter and formation (and any non-contractual disputes or claims) are governed by and construed in accordance with the laws of the Federal Republic of Germany and that the courts of Frankfurt/Main will have non-exclusive jurisdiction over any claim arising from, or related to your booking and/or stay at one of our hotels.

We retain the right to bring proceedings against you for breach of these terms and conditions in your country of residence or any other relevant country.

If you are a non-business customer you may have certain rights under applicable consumer protection legislation. Nothing in these terms and conditions is intended to affect those rights.

Enforceability

No person other than you shall have any rights to enforce any of these terms and conditions, whether under the UK Contracts (Rights of Third Parties Act) 1999 or otherwise.

Severability

If any part of these terms and conditions is deemed invalid, illegal or for any reason unenforceable then that part will be deemed deleted and will not affect the validity and enforceability of the remaining parts.

Any failure by us to enforce our rights or remedies under these terms and conditions or otherwise shall not be construed as a waiver by us of those or any other rights or remedies.

FAQs

Please see our Frequently Asked Questions for further information about your stay at Premier Inn.

Your information

Please refer to our privacy policy and cookie policy (as amended from time to time) for details as to how we process information about you that you provide.

If you require further information or have any questions regarding our website or these terms and conditions, then please click here to fill out our contact us form.