Your right to cancel
Flex: rooms may be cancelled before 6pm local hotel time on the specified arrival date. If you cancel your reservation before 6pm local hotel time on the specified arrival date and have paid for the room in advance by debit/credit card, a full refund will be processed to the same debit/credit card, normally on the next working day although it may take a few days for the funds to reach your account. A cancellation reference will be given and should be retained as proof of cancellation.
If you cancel a reservation after 6pm local hotel time on the specified arrival date or do not check-in on the specified arrival date, you will be charged a cancellation charge equivalent to one night's accommodation per room booked and any meals and other extras booked for the first day of your stay less the following which will be deducted from the cancellation charge:
- A charge of 10% for our saved expenses (e.g. cleaning expenses), and
- Any financial benefit up to the amount of the cancellation charge gained from the additional vacancy of rooms.
A cancellation reference will be given and should be retained as proof of cancellation.
The first night of any booking made after 6pm local hotel time on the specified arrival date and the cost of any meals and other extras booked for the following day is non-refundable.
Non-Flex: rooom bookings may be cancelled (i) within 24 hours of making a booking, or (ii) before 6pm where a booking is made less than 24 hours prior to 6pm on the day of arrival. A full refund will usually be processed to the same debit/credit card the next working day, however it may take a few days for the funds to reach your account. A cancellation reference will be given and should be retained as proof of cancellation. For the avoidance of doubt, the room(s), any associated meals and/or other additional extras cannot be cancelled, amended or refunded after the cancellation period, although additional meals or extras may still be added.
If you cancel a Non-Flex reservation after 24 hours following booking or do not check-in on the specified arrival date, your prepayment will be forfeited less a charge of 10% for our saved expenses (e.g. room cleaning) which will be deducted from the prepayment and refunded to you.
Shortening your stay
If you decide to shorten your stay you must inform the reception at the Premier Inn hotel where you are staying by 12 noon local hotel time on the day you wish to check out. Otherwise, you will be charged a cancellation charge equivalent to one night’s accommodation per room booked and for any meals and other extras booked for the following day.
Right to withdraw
You are not entitled to cancel or withdraw from your reservation under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or any equivalent legislation that may apply to your reservation.
You may wish to take out cancellation insurance in case you need to cancel your reservation.
Our right to cancel
Your breach: We may cancel your reservation at any time with immediate effect by giving you written notice (which includes email) if:
- you do not pay us when you are required to do so; or
- you break the contract between us in any other material way.
If we cancel your reservation where you are at fault, we reserve our legal rights in respect of your breach of contract.
Events outside our control: We may also cancel your reservation if an event outside of our control (including industrial action, explosion, fire, flooding, and failure of power and/or water supplies or emergency evacuation) means that we are unable to make your room available to you. In this case we will contact you to let you know as soon as possible and:
- if you have already paid for your room, we will refund your payment to you; or
- if you have not yet paid for your room, you will not have to make any payment to us.
Save as set out above, we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by an event outside of our control.
This does not affect your statutory rights.