- Click on this link to amend or cancel your booking
- Enter your Booking Reference number, (this can be found on your booking confirmation email), Surname and Arrival Date.
- Click ‘Amend’
- Change your arrival date (subject to availability)
- Confirm changes
- Receive new confirmation email
- For any price adjustments pertaining to your new booking:
(a) We will endeavour to process any partial refund within 30 days from the date of amendment
(b) any additional payment will be payable on arrival across our all brands including Premier Inn, hub and ZIP.
Temporarily, guests staying at some of our hotels may have issues viewing or amending their booking information. Click here to see details of hotels affected.