FAQs | Arriving and departing
Things to know before arrival
With our additional Premier Inn CleanProtect hygiene measures in place, it may take a little longer than usual to get your room ready for you – just know that we’re working as fast as we can. Thank you for being patient with us if we’re running a little late.
What's the earliest I can check in?
Check-in time is from 3pm. For an extra £10*, you can start your stay sooner with early check-in from 11am (subject to availability). To add early check-in, just speak to a member of our reception team on arrival.
*£10 for UK and Channel Islands only, Republic of Ireland charged at €10.
Is there a latest check in time?
Reception is open 24/7. However, if you’re due to arrive after 11pm, please let our team know ahead of time, as the doors may be locked for security reasons.
What's the latest I can check out?
Check-out is by 12 noon on your departure date. If luggage storage is available, our teams will be happy to store any bags for you if you’d like to check out before 12 – this helps us get a head start on cleaning for other guests arriving that day, too!
Extending your stay?
If you’d like to extend your stay with us, please contact our friendly team on reception before midday and they’ll let you know if the hotel has availability.
Can I check in online?
Unfortunately, online check-in is not available.
I want to check for left property
If you think you might have left an item in your hotel room after check-out, please get in touch with our reception team directly. You’ll find the hotel phone number on your booking confirmation email, or on our hotel directory page.