FAQs | Arriving and departing

We’re so excited to be welcoming you back to stay with us once again. With so many guests returning, and with our additional Premier Inn CleanProtect hygiene measures in place, it may take a little longer than usual to get your room ready for you – just know that we’re working as fast as we can. Thank you for being patient with us if we’re running a little late.

Check-in time is from 3pm. With the addition of our Premier Inn CleanProtect promise, this ensures that our teams have a little extra time to prepare your room thoroughly and make it perfect for your arrival.

Reception is staffed 24/7 but please let our team on reception know if you’ll be arriving after 11pm, however, as the doors may be locked for security reasons.

Check out is by 12 noon on your departure date. Our teams are happy to store any luggage for you if you’d like to check out before 12 – this helps us get a head start on cleaning for other guests arriving that day, too.

If you wish to extend your stay with us, please contact our friendly team on reception before midday and they’ll let you know if our hotel has availability.

Checking in online is curerntly unavailable.

If you think you might have left an item in your hotel room after check-out, please get in touch with the hotel reception directly. You’ll find the hotel phone number on your confirmation email, or on our hotel directory page.