FAQs | Your booking at hub by Premier Inn

How can I book a hub room?

hub rooms can be booked online at premierinn.com where you’ll always find our best rates. You won’t be able to make bookings by phone.

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Can I cancel a booking?

To cancel your booking please follow the instructions below or watch this helpful video.

 

  1. Click ‘Manage booking’ at the top of the page
  2. Enter your Booking Reference number, (this can be found on your booking confirmation email), Surname and Arrival Date.
  3. Click ‘Cancel’
  4. Confirm changes
  5. Receive new confirmation email
  6. We will endeavour to process your refund within 30 days from the date of cancellation

 

The ability to cancel is determined by the terms of the rate that you booked.

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How do I change my booking?

To amend your booking please follow the instructions below or watch this helpful video.

 

  1. Click ‘Manage booking’ at the top of the page
  2. Enter your booking reference number, (this can be found on your booking confirmation email), surname and arrival date.
  3. Click ‘amend’
  4. Change your arrival date (subject to availability)
  5. Confirm changes
  6. Receive new confirmation email

For any price adjustments pertaining to your new booking:
(a) We will endeavour to process any partial refund within 30 days from the date of amendment
(b) any additional payment will be payable on arrival across our all brands including Premier Inn, hub and ZIP.

 

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Can I book a room for another person?

Absolutely, you can book for another person in accordance with our terms and conditions at premierinn.com. It is important to understand however that it is you, the booker, who is responsible for ensuring that each person who stays at the hotel under your booking complies with our terms and conditions. This means that even if you make a booking for someone else’s benefit and you don’t stay yourself, you must ensure your guest complies with the terms of your booking, such as by checking out on time. Additionally, it is you, the booker – not your guest - who is liable in the rare event any damage may be caused during the stay. When booking a hotel for another person you will simply need to provide their full name at the time of booking and secure payment with your card details in advance.

Additionally, in accordance with the Immigration (Hotel Records) Order 1972,  we are obliged to collect the full name and nationality details of all guests and for non-British Nationals and we are also required to collate passport details and details on the guests next destination.  We therefore strongly encourage you to check with your guest or guests ahead of their stay that they are able to provide these details in order to prevent confusion at check-in or disappointment if they are unable to stay due to being unable to provide the necessary information. 

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Can I check in if the booking is under someone else’s name?

Yes. You’ll need to bring the lead guest’s full name and booking reference. To make things easier – and to keep all your personal information secure – it’s best if details for all guests are updated in advance.

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How do I know if my booking’s gone through?

You’ll receive an automatic confirmation email containing your booking reference number. If the email doesn’t arrive, give us a call on 03333 213 104*.

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Do I need to print my booking confirmation?

You can if you want to, but it’s not required for us to check you in.

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Can I pay in cash when I arrive?

No – all rooms must be paid for in advance. Food and drink can be bought with cash, though. 

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How many people can stay per room? And do you have a minimum age?

We allow a maximum of two people per room, and the lead guest must be aged 18 or over.

 

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What credit and debit cards do you take?

We accept Visa, MasterCard, Electron and Maestro. Or you can pay using your Premier Inn Business Account.  

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How long does it take to get a refund?

Your refund will be processed immediately, but it may take a few days until it reaches your account.

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What if I have a complaint?

If you’re unhappy with any part of your hub by Premier Inn stay, please contact us at guest-relations@premierinn.com and we’ll do our best to try to resolve the issue.

 

If you wish to have more information on online dispute resolution, please follow this link to the website of the European Commission: http://ec.europa.eu/consumers/odr/. You should note that this link is provided as required by the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015, for information purposes only. Neither you nor Premier Inn is obliged to participate in online dispute resolution, and our Terms & Conditions apply to your booking.

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