FAQs | Accessibility at hub by Premier Inn
At hub by Premier Inn, we do everything we can to make our hotels accessible to all, but we recognise that no single hotel design or layout will meet everyone’s needs. If you feel there’s something we could do to make your stay more comfortable, please speak to us at reception and we’ll do our very best to help.
How accessible is hub?
If you get about in a wheelchair, you’ll find level access to our hotel reception by the main entrance. Or, if this isn’t possible, we’ll help you out with a ramp or platform lift.
Our restaurants are on the ground floor with level access from reception. And you’ll be able to reach all the different floors by lift.
Are your bedrooms accessible?
We have a number of wheelchair-accessible rooms, which are bigger than our standard rooms. They have 6ft zip-and-link beds that can be made up for either twin or double occupancy. The beds are 520mm high with space on one side to transfer from a wheelchair.
All the TVs in our bedrooms have optional subtitles. They also have an emergency assistance alarm pull cord next to the bed.
Are your bathrooms accessible?
All our accessible rooms have an en-suite bathroom with wheel-in shower, grab rail, sink with lever-style taps and an emergency assistance alarm pull cord.
Do you have a contact area specifically for accessible queries?
Yes, you can reach out to our specialist team via email at firstname.lastname@example.org
Is help with hearing available?
Yes, all our hotels have hearing induction loops in both reception and Proven Dough or Lounge.
We can also provide vibrating pillows with strobe lights. These will alert guests with hearing impairments to a fire or emergency. Please ask at reception if you would like one.
Do you allow assistance dogs?
Yes, assistance dogs are very welcome at hub.
What do I do if I need assistance?
Please inform a host at check-in if you need any assistance in the event of a fire alarm or if you need any additional items like a vibrating pillow.