FAQs | Speedy check-in

We've installed clever, easy to use kiosks to speed up the check-in process across many of our Premier Inn hotels. Simply follow the on-screen instructions, get your keycard and start enjoying your stay.

Don’t worry – if you have any problems, our friendly team members will be on hand 24 hours a day to help you.

Our kiosks will need the name of the guest your booking was made for, and either the post code from your booking or your booking number. All of this information will be in your booking confirmation email, so make sure you have it to hand for the quickest, smoothest experience.

Alternatively, the same credit or debit card you used to book your stay with can be used to retrieve your booking even faster using our kiosks.

Our international guests will also need to enter their passport number at check-in, so please bring your passport with you or have your passport number to hand.

For an additional fee*, you can enjoy early check-in from 11am (subject to availability). To request early check-in, please speak to a team member on arrival at the hotel.

If you need to make any changes to your booking when you arrive, please speak to a member of our team at reception, and they’ll be more than happy to help.