FAQs | Group bookings

How do I make a group booking?

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For bookings of 5-9 rooms:

Call our Central Reservations team on 0333 003 8101, Monday to Saturday, 8am-8pm and Sundays 10am-6pm. Calls to this number are charged at the national rate.

 

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For bookings of 10 or more rooms:

Call our dedicated Groups Desk on 0333 003 8104, Monday to Friday, 9am-5.30pm and 9am-5pm on bank holidays. Calls to this number are charged at the national rate. 

 

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If you’ve already made a group or leisure tour booking and you’d like to change or cancel it, please call us on 0333 003 8104. Calls to this number are charged at the local rate. 

 

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Why can't I book a room for three adults or more?

Premier Inn’s policy doesn't allow more than two adults to a room, so you will need to book two rooms or more if you have three or more adults in your party. 

 

At Premier Inn guests aged 16 years and above are classed as adults.

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How many people do family rooms accommodate?

Most Premier Inns have family rooms that can accommodate a family of up to two adults and two children (aged 15 and under), in a spacious, family sized room.



Premier Inn can provide cots at no extra charge.

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Do Premier Inn hotels have interconnecting rooms?

Yes, some of our hotels offer interconnecting rooms. You will need to contact your chosen hotel directly to see if they have these rooms available to book. 

 

For more information about these rooms, give us a call on 0333 003 8101. Calls are charged at the national rate.

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What is Premier Inn’s group booking policy?

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Bookings of five or more rooms are subject to our group booking terms and conditions. You’ll find our full terms and conditions here

All group bookings need to be held on a valid credit or debit card. You’ll find our payment terms below, though these may differ for bookings during busy periods:

  • For 14 rooms or fewer, we’ll need full payment 14 days before arrival. This is non-refundable, but you can cancel your booking free of charge if you do so before this time. 
  • For 15 rooms or more, we’ll need a 50% deposit 28 days before arrival and the balance 14 days before arrival. These payments are non-refundable, but you can cancel your booking free of charge if you do so before we take a deposit. 

You and the members of your group must not resell or transfer your reservation (or any part of it) nor advertise, market or otherwise offer any Premier Inn room for sale either on its own or as part of a combined offer. Premier Inn will not honour any reservations made in this way and does not accept any liability for doing so.

 

Premier Inn reserves the right to treat all or any individual or series of bookings amounting to 5 or more rooms that are made online by the same party/lead guest covering the same nights of stay at a Premier Inn hotel, as one group booking and Groups Booking Terms shall apply to such group booking.

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