FAQs | Making payments
Are my card details safe?
Yes, this is a secure site, so all the details you enter as part of your booking are stored safely. You'll see that this site uses a secure server and a high level of encryption.
Which payment methods do you accept?
We accept the following methods of payment:
Premier Inn Business Account, cash*, Visa, American Express, Mastercard, Diners Club**, Maestro***, Leisure Vouchers, cheque (3 weeks in advance)****, Delta (choose this option if paying by visa debit card).
Please note: unfortunately, we can no longer accept Family discount cards.
Unless you have paid in advance, you'll be asked to pay when you check in, so you can be sure of a quick and easy departure on the day you leave.
* If you're paying by cash, we will ask you for identification when you check in. You can use any of the following as identification: a passport, driving licence, ID card or police warrant card.
** This is only accepted at some hotels. Please check with your chosen hotel before your stay.
*** Maestro cards can be used when paying for your room up-front, but cannot be used to guarantee or reserve a booking.
**** Please note cheques are only accepted at some hotels. Please check with your chosen hotel before your stay. Cheques should be made payable to Whitbread Group Plc.
Business cheques must be received & banked by the hotel 3 weeks prior to your arrival. Personal cheques are no longer accepted as a method for full payment, only for deposits, they follow the same rules as business cheques.
Can I pay in advance or on arrival?
Flex bookings for Premier Inn hotels can be paid for on arrival. However, Flex bookings for hub and ZIP hotels need to be paid for in advance, as do bookings made on all other rates.
If I book a Flex rate and opt to pay on arrival, do I have to give you my payment card details to confirm my booking?
We'll need your card details to guarantee your room and you will be asked to pay for your stay on arrival. Don’t worry - all details are stored securely and we won't charge you for cancellations, providing they're made before 1pm* on the day you're due to arrive.
*6pm at our German hotels
I secured my Flex booking with my credit/debit card, can I pay with cash on arrival?
Yes, if you wish to pay with cash or Leisure Vouchers on arrival, you must provide a form of identity at check-in, which has a name, address and/or signature, which correspond to that supplied on the registration card.
Accepted documents are:
- Driving licence
- ID card
- Valid passport
- Police warrant
If you have any further queries please contact the hotel directly.
Why can't I pay on departure?
At Premier Inn, your room must be paid for on booking or on arrival (depending on which rate you choose). This means that an early start is never delayed by having to check out before departure.
How do I know that my payment was successful?
A message will be displayed on screen saying that payment has been authorised. You will then receive a confirmation email including a full VAT receipt.
If you don't receive a booking confirmation email within 12 hours, please contact Guest Support as soon as possible on 0333 003 8101 between 9am – 5pm from Monday to Friday.
Did you know the easiest way to manage your bookings is with My Premier Inn - why not register today?
Will I receive a receipt?
In most cases you will be given a receipt on checking in. If you pay upfront when making your booking, a full VAT receipt will be included in the email confirmation of your booking.
To keep track of past, present and future Premier Inn bookings, why not register on My Premier Inn?
I've lost the receipt for my stay, how can I get another copy?
Only the Premier Inn hotel that you stayed at can issue you with another receipt. For contact details, please see the hotel’s details page.
I was charged incorrectly
Think you’ve been charged incorrectly? Please contact your hotel directly – you’ll find the hotel number on your confirmation email. Alternatively, all our hotel 0333 numbers can be found on our hotel directory page.