FAQs | Accessibility at ZIP by Premier Inn
How accessible is ZIP?
At ZIP, we have level access throughout the majority of our communal areas, and access ramps where necessary. If any public areas aren’t accessible due to their layout, alternative access will be available, including the use of platform or passenger lifts. All ZIP by Premier Inn hotels have accessible rooms on the ground floor.
Are your bedrooms accessible?
All ZIP by Premier Inn hotels have accessible rooms on the ground floor, and all are fitted with en-suite bathrooms. Typically, they’ll be located close to Check-In or a lift, although this may differ from ZIP to ZIP depending on the hotel layout.
Our accessible rooms have been designed to allow suitable space for moving and manoeuvring a wheelchair, including enough space on one side of the mattress to transfer from chair to bed. All bedrooms have accessible storage, floors with short pile carpet and a TV with subtitle options and a remote control. Accessible rooms also come with emergency assistance alarms, plus doors fitted with spy holes at both seated and standing levels.
Rooms come with 6ft ‘zip and link’ beds, meaning that rooms can either be set up as a double or twin. Beds in our accessible rooms should be 480mm in height, in accordance with British Standard 8300:2009. This height is recommended as the easiest for getting out of your chair, and into bed. You might prefer a higher bed, though – if that’s the case, let us know before you arrive, and we’ll get the bed raised.
Sadly, we can’t provide mobile hoists, but if you wish to bring your own mobile hoist, let us know in advance and we can arrange to have the bed raised.
You’ll find fire evacuation procedures in your room on the back of the door. If you think you’d need assistance in the event of a fire evacuation, please let a member of our Crew know at Check-In. Vibrating pillow pads are available in our UK and Ireland hotels to alert our deaf or hearing-impaired guests in the event of a fire. Additional strobe lights in the pillow pads are available in our UK hotels.
All ZIP hotel rooms are non-smoking.
Are your bathrooms accessible?
Yes, all our accessible bedrooms have en-suite bathrooms, with wide entry doors for easy access. Our bathrooms provide enough turning space for a standard wheelchair, and all have an emergency assistance pull cord. The toilet in the bathroom is fitted with grab rails.
Wet room facilities are available in the accessible bedrooms, and these come with a level access shower instead of a shallow bath.
Our accessible bathrooms are also fitted with accessible sinks, lever taps, and soap in the dispensers. Bathroom floors are made of a non-slip material, and bath mats are available at Check-In – just ask!
Is help with hearing available?
We’ve installed induction loops in all Check-In areas at ZIP. If you’d like a familiarisation tour of the building, just ask one of our Crew members.
Do you allow assistance dogs?
Yes, assistance dogs are welcome at all ZIP hotels.
What do I do if I need assistance?
Sadly, we can’t offer personal care at ZIP. If you require personal care, we’d recommend contacting your local social services for a suggestion of a care service local to the hotel.
Should you require assistance during your stay, however, please ask our Crew and they’ll do all they can to help.