FAQs | Feedback and queries

What if I have a complaint?

If you’re unhappy with any aspect of your Premier Inn stay, please contact us via our web form and we’ll do our best to try to resolve the issue.


You might also want to refer to our Good Night Guarantee .  


If you wish to have more information on online dispute resolution, please follow this link to the website of the European Commission: http://ec.europa.eu/consumers/odr/. You should note that this link is provided as required by the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015for information purposes only. Neither you nor Premier Inn is obliged to participate in online dispute resolution, and our Terms & Conditions apply to your booking.

Show more
Show less