Feedback & queries

What if I have a complaint?

We're experiencing a problem with our online form at the moment. We hope to have this back up and running soon.

You might also want to refer to our Good Night Guarantee .  

If you wish to have more information on online dispute resolution, please follow this link to the website of the European Commission: You should note that this link is provided as required by the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015, for information purposes only. Neither you nor Premier Inn is obliged to participate in online dispute resolution, and our Terms & Conditions apply to your booking.