FAQs | Room rates

How sure can I be that I’m getting your lowest rates when I book direct at premierinn.com?

Our lowest rates are our Non-Flex and Semi-Flex rates which are only available to book directly with Premier Inn– nowhere else. You'll also find our unbeatable Flex rate right here at premierinn.com. 

 

We always show all available rates on premierinn.com and our mobile apps. We don’t hold any rooms back for telephone or walk-in bookings.

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What’s the difference between Flex, Semi-Flex and Non-Flex rates?

Flex is our most flexible rate – ideal if you think your plans might change. With Flex, you can amend or cancel your stay up to 1pm on the day you’re due to arrive. As long as the hotel has rooms available, you'll always be given the option to book a Flex rate. 

 

Our Semi-Flex rate offers a little less flexibility. You’ll have up to 14 days before you’re due to arrive to amend or cancel your booking. Semi-Flex is only available when booking early (at least six weeks in advance). 

 

With our Non-Flex rate, you’ll only have a 24-hour window after making a booking to cancel your stay – after that, it’s booked! If you’re making a booking close to your stay date, you’ll get a choice of Flex and Non-Flex rates.

 

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What happened to the Saver rate?

Our Saver rate is now called our Non-Flex rate, and will continue to offer you the same amazing prices as always. Plus, our Non-Flex rate now gives you the option of cancelling within 24 hours of making a booking. 

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Is my Saver rate booking now a Non-Flex booking?

Yes – Saver rate bookings will become Non-Flex bookings.

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Are the rates shown on this website per person or per room?

Our rates are per room, per night. They include VAT. Meals are not included in the room price.

 

When you book, we'll give you a total price for the rooms and number of nights you've requested.

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Do you hold any rooms back for telephone bookings?

No, we don’t hold any rooms back for telephone bookings, you’ll find all our available rooms here at premierinn.com or on our mobile app. And, remember, you’ll always find our lowest prices online too.  

 

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