FAQs | Rates
How sure can I be that I’m getting your lowest rates when I book direct at premierinn.com?
All our rates are great value and are only available at premierinn.com. You won’t find a lower price anywhere else.
We always show all available rates on premierinn.com and our mobile apps. We don’t hold any rooms back for telephone or walk-in bookings.
What’s the difference between Flex, Semi-Flex, Advance, Standard and Non-Flex rates?
Flex is our most flexible rate – ideal if you think your plans might change. With Flex, you can cancel or amend your stay up to 1pm on the day you’re due to arrive. Flex is the only rate where you can choose to pay on arrival at the hotel.
With our Semi-Flex rate, you can cancel or amend your booking up to three days before your arrival date (e.g. for a stay arriving on Saturday, you can cancel until 11.59pm UK time on the Tuesday three days prior) and you can change your arrival date up to 1pm on the day you’re due to arrive.
Advance bookings can be cancelled or amended 28 days before your arrival date (e.g. for a stay arriving on Saturday, you can cancel until 11.59pm UK time on the Friday four weeks prior) your arrival date can be changed up to 1pm on the day you’re due to arrive.
Our Standard and Non-Flex rates can only be cancelled up to 24 hours after booking. With our Standard rate you can change your arrival date up to 1pm on the day you’re due to arrive. You can’t make any changes to your booking if you book Non-Flex.
Are the rates shown on this website per person or per room?
Our rates are per room, per night. They include VAT. Meals are not included in the room price.
When you book, we'll give you a total price for the rooms and number of nights you've requested.
Can I pay when I arrive at the hotel?
You can pay on arrival if you book with our Flex rate. With all our other rates you’ll need to pay when you book.
Do you hold any rooms back for telephone bookings?
No, we don’t hold any rooms back for telephone bookings, you’ll find all our available rooms here at premierinn.com or on our mobile app. And, remember, you’ll always find our lowest prices online too.
Government restrictions make it illegal to stay at the hotel I’ve booked. Can I get my money back?
Our rate restrictions apply irrespective of the impacts of Covid-19. However, in the event the Government introduces stricter lockdown measures which makes it illegal to stay at the hotel you’ve booked, we will consider refunds on a case-by-case basis.