FAQs | Your stay at hub by Premier Inn
What time is check-in and check-out?
If you’re staying between 7th July and 30th September, check-in time at hub is from 4pm on your arrival day. If you think you’ll arrive after 11pm, please let us know in advance. We’ve changed our check-in time slightly to give ourselves more time to make sure our rooms are safe and cleaned thoroughly during our busiest periods. Check-out is still at 12 noon.
Do you offer the Good Night Guarantee?
No, not at hub. But, if there’s anything we can do to improve your stay, let us know at reception and we’ll do our best.
Can I bring my pet?
No, I’m sorry, we only welcome assistance dogs.
Can I bring my bike?
Not inside the hotel, but we’ll happily point you to the nearest bike rack, which won’t be far away.
Is there somewhere I can leave my bags?
Yes. Have a word with reception and they'll be able to store your bags while you head out and explore.
Does the hotel have a car park?
No. Our hotels are so central that we recommend you leave your car at home and arrive by public transport.
How can I find out about local transport?
You’ll find local travel information and details of the nearest Tube stations in various places around the hotels: in Lounge or Proven Dough (depending which hotel you’re at), on the interactive screen in reception and on your Smart TV. Just tap ‘Explore’.
How can I find out what's going on in the city?
At hub, you’re at the heart of the action and we want you to enjoy it. We’ve made a list of all our favourite places to go, things to do and stuff to see. You’ll find it in the 'Explore' section on your Smart TV, on the tablets in our deli and on the interactive screen in reception. Our team members at reception will always be happy to point out the best spots in the city and tell you how to get to them, too.