FAQs | About your stay at ZIP by Premier Inn

What's the earliest I can check in?

From 1st October 2021 onwards, check-in time will be from 3pm. With the addition of our Premier Inn CleanProtect promise, we’ve changed our check-in time slightly to ensure our teams have extra time to prepare your room thoroughly and make it perfect for your arrival.

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Do you offer the Good Night Guarantee?

No, not at ZIP. But please visit Check-In if there’s anything we can do to improve your stay, and we’ll do our best to help.

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Can I bring my pet?

Sadly no – we only welcome assistance dogs.

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Can I bring my bike?

Not inside the hotel, however there are bike racks nearby. 

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Is there somewhere I can leave my bags?

Yes. We have lockers available to store bags downstairs, for a small fee.

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Does the hotel have a car park?

ZIP Cardiff has free parking, available on a first-come-first served basis. The car park is fitted with a barrier, and has 24hr CCTV in operation, along with a member of Crew on duty 24hrs a day.

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