What time is check-in and check-out?
If you’re staying between 7th July and 30th September, check-in time at ZIP is from 4pm on your arrival day. If you think you’ll arrive after 11pm, please let us know in advance. We’ve changed our check-in time slightly to give ourselves more time to make sure our rooms are safe and cleaned thoroughly during our busiest periods. Check-out is still at 12 noon.
Do you offer the Good Night Guarantee?
No, not at ZIP. But please visit Check-In if there’s anything we can do to improve your stay, and we’ll do our best to help.
Can I bring my pet?
Sadly no – we only welcome assistance dogs.
Can I bring my bike?
Not inside the hotel, however there are bike racks nearby.
Is there somewhere I can leave my bags?
Yes. We have lockers available to store bags downstairs, for a small fee.
Does the hotel have a car park?
ZIP Cardiff has free parking, available on a first-come-first served basis. The car park is fitted with a barrier, and has 24hr CCTV in operation, along with a member of Crew on duty 24hrs a day.