How do I know if my booking has been confirmed?
When you make a booking you’ll be given a booking reference; we’ll include this reference in your confirmation email too.
You can use your booking reference to view your booking. To do this, click the ‘Manage bookings/Log in’ button in the top right-hand corner of the website. The easiest way to manage your bookings, however, is with My Premier Inn - why not register today?
I haven’t received my email confirmation. What should I do?
Have you checked your spam filter? If it's not there either, it looks like you've encountered a technical problem. Please call us on 0333 003 8101 for assistance. Lines are open from 8am – 8pm Monday to Saturday and 10am - 6pm on Sundays. Calls are charged at the national rate.
Bookings for more than nine nights cannot be made online. Please call our Central Reservations team on 0333 003 8101 to make your booking. Central Reservations are open from 8am – 8pm Monday to Saturday and 10am - 6pm on Sundays. Calls to this number are charged at the national rate.
Is my booking guaranteed?
Your credit card, debit card or Premier Inn Business Account details provided at the time of booking guarantees your booking.
You can use your booking reference to view your booking once it has been made. To do this, select the ‘Manage bookings’ option located in the top right-hand corner of the website. If you are already registered for My Premier Inn, simply log in to view your booking.
We'll need your card details to guarantee your booking. But don't worry - all details are stored securely and we won't charge you for cancellations providing they're made before 1pm* on the day you're due to arrive. Please note: we normally only ask for your payment card details so that we can guarantee your booking, you will be asked to pay for your stay on arrival and may pay with a different card if you wish. Cancellations made after 1pm* will result in the full amount per room for the first night only being charged to your card.
*6pm for our Frankfurt Messe, Germany hotel.