FAQs | Making a booking

How far in advance can I book?

You can make bookings up to 12 months in advance.

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How do I know if my booking has been confirmed?

When you make a booking you’ll be given a booking reference; we’ll include this reference in your confirmation email too.

You can use your booking reference to view your booking. To do this, click the ‘Find Booking’ link at the top of the website. The easiest way to manage your bookings, however, is with My Premier Inn - why not register today?

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I haven’t received my email confirmation. What should I do?

Have you checked your spam filter? If it's not there either, it looks like you've encountered a technical problem. Please complete our Contact Us form and a member of the team will get back to you. 

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How do I book a stay for more than nine nights?

Bookings for more than nine nights cannot be made online. Please contact our Groups Desk at group.enquiries@whitbread.com. Please be aware that at the moment our Groups Desk can only make Flex rate bookings. 

 

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Is my booking guaranteed?

 

Your credit card, debit card or Premier Inn Business Account details provided at the time of booking guarantees your booking.

You can use your booking reference to view your booking once it has been made. To do this, select the ‘Find Booking’ option located at the top of the website. If you are already registered for My Premier Inn, simply log in to view your booking.

 

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I want to make a booking for one night but your system only has availability if I select to stay longer, why is that?

The reason you are unable to book for the date(s) required is due to limited availability. A small number of rooms are held for those guests who wish to stay for a longer duration and at present these are the only rooms available. Why not see if there is an alternative Premier Inn hotel with availability nearby?

 

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Are the rates shown on this website per person or per room?

Our rates are per room, per night. They include VAT. Meals are not included in the room price. When you book, we'll give you a total price for the rooms and number of nights you've requested.

 

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