FAQs | Help with cancelling or amending

Please note – due to a temporary change in our booking system, stays at our Birmingham South (Hall Green) Dresden City Centre and Wiesbaden City Centre hotels will not show up on your Premier Inn account. To amend or cancel your stay, please contact us: 

Please call 0333 003 8103 between 8am – 6pm, Monday to Friday.

If you're based in the UK, please call 01582 317777 between 8am – 6pm, Monday to Friday.

If you're based in Germany, please call +49 (0) 35146566047 between 8am – 6pm, Monday to Sunday.

If you're based in the UK, please call 0333 003 8101 between 9am – 5pm, Monday to Friday.

If you're based in Germany, please call + 49 (0) 69 244 330 431 between Monday-Friday 8am – 7pm, Sat and Bank Holidays 9:30am – 6pm