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Contact us

If you have any questions or queries, you can contact us directly from here. Alternatively, check out our frequently asked questions.

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Ask us a question

If you have any questions or queries, you can contact us directly from here. Alternatively, check out our frequently asked questions.

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Contact a hotel direct

If you have a query relating to a particular hotel, contact that hotel directly using the location directory or search facility below.

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Tell us what you think

If you’d like to ask something specific, please submit a question to our Customer Contact Centre. You can also browse our FAQs.

Customer Contact Centre

Telephone: 0870 242 8000 (+44 1582 567890 from outside the UK)
Fax: 0870 241 9000 (+44 1582 400024 from outside the UK)
Lines are open: 8am to 8pm Monday to Saturday and 9am to 8pm Sundays

Office address

Premier Inn
Customer Contact Centre
Oakley House
Oakley Road
Luton
Bedfordshire
LU4 9QH

Group registered address

Whitbread Group Plc
Whitbread Court
Houghton Hall Business Park
Porz Avenue
Dunstable
Bedfordshire
LU5 5XE