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Contact us

If you have any questions or queries, please check our frequently asked questions. Alternatively, if you can't find an answer to your question you can contact us.

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Ask us a question

If you have any questions or queries, please check out our frequently asked questions.

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Contact a hotel direct

If you have a query relating to a particular hotel, contact that hotel directly using the location directory or search facility below.

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Customer Relations

We really care about customer feedback and are here to help. Our opening hours are: 8.30am - 5.30pm, Monday - Friday. Closed Bank Holidays. To get in touch with feedback on your Premier Inn experience please choose one of the following options:

Telephone: 0845 099 0095

Email: click the give us your feedback button below

Write to us at: Customer Relations, Oakley House, Oakley Road, Luton, LU4 9QH.

Central Reservations

Telephone: 0871 527 9222*
Fax: 0871 527 8001
Lines are open: 8am to 10pm Monday - Saturday and 9am to 10pm on Sundays. We're always happy to answer your queries and take bookings by phone but for our lowest prices, book online. *Calls cost 10p per minute + network extras

Office address

Premier Inn
Central Reservations
Oakley House
Oakley Road
Luton
Bedfordshire
LU4 9QH

Group registered address

Whitbread Group Plc
Whitbread Court
Houghton Hall Business Park
Porz Avenue
Dunstable
Bedfordshire
LU5 5XE