Contact us

The fastest way to get answers is through our frequently asked questions section. If you can't find what you’re looking for, then please get in touch.

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We’ve got answers

Got a question? Take a look at our frequently asked questions. You’re likely to find the answer you need in moments.

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Already made a booking?

If your query relates to an existing booking, give us a call on the number below (calls are charged at the national rate).

0333 003 8101

You can also find information for any hotel using the search button below.

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Still need help?

We’re here to give you a hand.

Our opening hours are:

08:30am - 5:30pm Monday-Friday

09:00am - 5:00pm on Saturdays, Sundays and Bank Holidays.

0333 003 0025

Guest Relations, Oakley House, Oakley Road, Luton, LU4 9QH.

Or use the feedback form in the link below.

Central Reservations

Telephone: 0871 527 9222*
Fax: 0871 527 8001
Lines are open 8am - 10pm Monday – Saturday, and 9am - 10pm on Sundays. We're always happy to answer your queries and take bookings by phone – but for our lowest prices, book online. *Calls to this number cost 13p a minute plus any additional charges from your phone operator.

Office address

Premier Inn
Central Reservations
Oakley House
Oakley Road

Group registered address

Whitbread Group Plc
Whitbread Court
Houghton Hall Business Park
Porz Avenue