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Contact us

The fastest way to get answers is through our frequently asked questions section. If you can't find what you’re looking for, then please get in touch.

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We’ve got answers

Got a question? Take a look at our frequently asked questions. You’re likely to find the answer you need in moments.

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Already made a booking?

If your query relates to an existing booking, give us a call on the number below (calls are charged at the national rate).

0333 003 8101

If your question relates to the Great Night Giveaway, please call us on 0333 003 8103 or take a look at our FAQs


You can also find information for any hotel using the search button below.

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Still need help?

We’re here to give you a hand.

Our opening hours are:

08:30am - 5:30pm Monday-Friday

09:00am - 5:00pm on Saturdays, Sundays and Bank Holidays.

0333 003 0025

Guest Relations, Oakley House, Oakley Road, Luton, LU4 9QH.

Or use the feedback form in the link below.

Central Reservations

Telephone: 0871 527 9222*
Fax: 0871 527 8001
Lines are open 8am - 10pm Monday – Saturday, and 9am - 10pm on Sundays. We're always happy to answer your queries and take bookings by phone – but for our lowest prices, book online. *Calls cost 10p per minute + network extras.

Office address

Premier Inn
Central Reservations
Oakley House
Oakley Road
Luton
Bedfordshire
LU4 9QH

Group registered address

Whitbread Group Plc
Whitbread Court
Houghton Hall Business Park
Porz Avenue
Dunstable
Bedfordshire
LU5 5XE