Contact us

The fastest way to get answers is through our frequently asked questions section. If you can't find what you’re looking for, then please get in touch.

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We’ve got answers

Got a question? Take a look at our frequently asked questions. You’re likely to find the answer you need in moments.

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Contact a hotel

If your query relates to a particular hotel, it’s best to contact them directly. Find the contact details for any hotel using the search button below.

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Still need help?

We’re here to give you a hand. Our opening hours are 8.30am - 5.30pm Monday – Friday. We’re closed on bank holidays.

0333 003 0025

Customer Relations, Oakley House, Oakley Road, Luton, LU4 9QH.

Or use the feedback form below in the link below.

Central Reservations

Telephone: 0871 527 9222*
Fax: 0871 527 8001
Lines are open 8am - 10pm Monday – Saturday, and 9am - 10pm on Sundays. We're always happy to answer your queries and take bookings by phone – but for our lowest prices, book online. *Calls cost 10p per minute + network extras.

Office address

Premier Inn
Central Reservations
Oakley House
Oakley Road

Group registered address

Whitbread Group Plc
Whitbread Court
Houghton Hall Business Park
Porz Avenue