Real results with you in mind
Our Guest Recommend survey is your chance to rate us on important things like room quality, service, food and value for money. Guests that book online and have agreed to receive emails from us are sent a survey to fill in.
Every month we get about 50,000 replies and 100s of great ideas. And because your comments are regularly reviewed, we can prioritise the improvements and start putting them in place as quickly as possible.
When you asked us for Freeview in the bedrooms, we gave it to you. When you asked for better lighting in the bathrooms we listened, and we’re currently rolling out improved lighting in all our hotels. So the next time the Guest Recommend survey appears in your inbox, why not have your say?