Your opinion matters

Your opinion matters

Guest recommend survey

On each individual hotel page on our website you’ll find the latest guest rating for this Premier Inn alongside the most recent TripAdvisor scores and reviews.

We want to make sure that every time you stay with us you have the best experience possible. This means we’re constantly looking for ways to improve, and there’s no better way to do this than to ask our guests what they think.

Results with you in mind

Real results with you in mind

Our Guest Recommend survey is your chance to rate us on important things like room quality, service, food and value for money. Guests that book online and have agreed to receive emails from us are sent a survey to fill in.

Every month we get about 50,000 replies and 100s of great ideas. And because your comments are regularly reviewed, we can prioritise the improvements and start putting them in place as quickly as possible.

When you asked us for Freeview in the bedrooms, we gave it to you. When you asked for better lighting in the bathrooms we listened, and we’re currently rolling out improved lighting in all our hotels. So the next time the Guest Recommend survey appears in your inbox, why not have your say?

Trip Advisor

TripAdvisor reviews to help you

You might have noticed that we include the ratings and most recent reviews from TripAdvisor for each of our hotels. This is to help you make an informed decision before booking a stay with us.

TripAdvisor is the world’s largest travel site with more than 45 million trusted reviews and opinions from millions of travellers across the world. It has more than 2 million photos on the site that help travellers make an educated evaluation before booking.