Terms & Conditions
Your room is reserved up to 1pm on the arrival date. You must guarantee your reservation at the time of booking, all non-guaranteed rooms will be released three days prior to arrival.
You can guarantee your room by giving your credit or debit card details at the time of booking or by paying for your room in full when you make the reservation up to three days prior to arrival. Payment can be made by debit / credit card, Premier Inn Business Account Card, cheque or Whitbread Leisure Vouchers (UK Only). The Premier Inn Business Account was previously called Premier Travel Inn Business Account and these cards will continue to be accepted. Premier Inn does not accept personal cheques.
Premier Inn must receive all Business cheques at least five working days before the arrival date. Premier Inn regrets that if a cheque is received late or dishonoured it may not be able to keep the room available.
To use your Emerald discount card, you must quote your card number at the time of booking. Bookings can only be accepted by telephone. All reservations are subject to availability and when including a Saturday night have to be for a minimum of two nights (including either a Friday or Sunday night). All other Emerald Club terms and conditions apply.
To use your Whitbread Privilege Card, book via the Customer Contact Centre and present your card on check-in to validate your discount.
Please note Emerald and Whitbread Privilege cards can not be used in franchise hotels, for a full list of these hotels please see www.premierinn.com
Reservations can currently be made up to 12 months in advance.
Please note if you book a package that includes meals, tickets or additional items separate term & conditions apply.
Premier Inn accepts payment by cash, credit/debit card (VISA, MasterCard, American Express, Switch/Maestro, Delta, Solo/Electron), Business Account and Leisure Vouchers. Some hotels also accept Diners Club.
For clarification please contact your chosen Premier Inn directly.
Family discount cards are no longer accepted.
Customers paying with cash or Leisure Vouchers are required to provide identification on check-in. Acceptable forms of ID are: current driving licence, ID card, passport, utility bill / bank statement (with address) or police warrant card.
Please note we do not give change from Leisure Vouchers.
Leisure Vouchers can not be used in conjunction with either the Whitbread Privilege or Emerald Cards.
Room prices are per room, per night and are inclusive of VAT. Meals are not included in the room price.
You may pay for breakfast at the same time as paying for your room. All other meals must be paid for separately.
Premier Inn reserves the right to review its room prices from time to time. If you make a reservation more than one month in advance, the quoted room price may change before the date of your stay at Premier Inn.
Some hotels may charge a supplement during key events and periods of high demand. For details of our most current room prices please check our website www.premierinn.com or contact your chosen Premier Inn directly.
If you cancel a guaranteed room after 1pm on the arrival date, you will be charged for one night`s accommodation per room booked. Therefore if you need to cancel or change your reservation, please do so before 1pm on the arrival date unless otherwise stated in the terms & conditions.
A cancellation reference will be given and must be retained as proof of cancellation.
If you decide to shorten your stay you must inform us by 12pm on the day otherwise you will be charged the cost of one night’s accommodation per room booked.
Bookings made after 1pm on the day of arrival are non-refundable, and are subject to the standard cancellation terms.
Rooms are available from 2pm on the arrival date.
Please let your chosen Premier Inn know if you are likely to arrive after 11pm.
Your room must be vacated by 12 noon on the day of departure. Failure to leave your room by this time will result in additional charges up to and including the cost of one night`s accommodation.
Family rooms offer accommodation for two adults and up to two children aged 15 and under (and a child under 2 years in a cot), or a maximum of 2 adults.
A family room will consist of a King size bed (in most hotels), a sofabed and a pull out bed.
Premier Inn can provide cots at no extra charge
Most Premier Inn hotels offer family rooms, these hotels are indicated throughout the directory.
The layout of a twin room may vary by hotel, and will either consist of a king size bed (in most hotels) and a sofabed or 2 single beds. Please contact your chosen hotel directly for more information.
All of our hotels operate a 100% no smoking policy throughout. Smoking in a bedroom will result in a £100 fine.
Most Premier Inns have rooms which are specially adapted for customers with disabilities. For more information view our Access Statement. If no disabled room is available at the hotel of your choice we will contact neighbouring Premier Inns to help find suitable accommodation.
Although Premier Inn will make every possible effort to accommodate your personal requirements, all rooms are subject to availability. We apologise in advance if your particular requests cannot be met.
Breakfast is served in the restaurant between 7am and 9am on weekdays and between 8am and 10am at weekends and on Bank Holidays.
At some locations breakfast hours are extended.
Our Premier Inns at RoadChef motorway service areas do not offer Premier Inn breakfast choice but an alternative is offered within the RoadChef restaurant.
`Kids eat free` breakfast offer:
- One breakfast per child only to be taken in the restaurant. This offer does not apply to the Grab & Go breakfast, or breakfast box (where offered). Up to a maximum of two children can eat free per adult purchasing a full breakfast.
- The offer applies to Premier Inn residents only.
- The Premier Inn `Kids eat free` breakfast offer applies to children aged 15 and under.
- Children aged 16 and over, and children of any ages accompanied by an adult purchasing a continental breakfast will be charged the adult price for breakfast.
Meals are available at the restaurant situated in or next to each Premier Inn.
Restaurants within motorway service areas are unlicensed.
We regret that, with the exception of assistance dogs, no pets are allowed in Premier Inn.
Electrical appliances, such as toasters, mini cookers and portable grills, may not be used in the rooms as they may set off the sensitive fire alarm system.
Reservations for rooms are non-transferable and must not, under any circumstances, be sold or otherwise transferred to a third party who is not a member of your group.
You must not advertise, market or otherwise offer any Premier Inn room for sale either on its own or as part of a combined offer.
Premier Inn is part of Whitbread Group PLC.
Guest Relations Team, Premier Inn, Oakley house, Oakley Road, Luton, LU4 9QH.
Prices include VAT.
All prices and details are correct at time of going to print (June 2009) and are subject to change without notice. For out latest terms and conditions, please visit www.premierinn.com.
A booking of five rooms or more is considered a group booking within Premier Inn. However, this might vary from hotel to hotel based on the total number of rooms in each location. If a group of individuals has booked separately for the same hotel e.g. weddings, parties, Premier Inn reserves the right to enforce Group terms and conditions to those bookings regardless of the booking channel used to book.
All group bookings are held on option for up to 28 days prior to the arrival date, at which time the Premier Inn must have received your signed contract to hold the rooms further; if the booking is for 15 rooms or more, we require a 50% non refundable deposit at this point. A rooming list is required 14 days prior to arrival.
Payment in full is to be received 14 days prior to arrival.
If you have any questions about booking group accommodation with Premier Inn please call our dedicated Group Booking Desk on 0870 850 5115 or email group.enquiries@whitbread.com
You are responsible for any damage caused to the allocated rooms or the furnishings of the hotel. If any act, default or neglect by the guests or organisers results in damage or complaints from other guests, the customer shall be liable to pay to Premier Inn on demand the amount required to make good or remedy such damage.
In the event of willful or negligent interruption to the business or other customers, Premier Inn will charge the amount of any loss to the Customer and terminate the contract. Premier Inn will not be liable for any refund or compensation in such circumstances.
The Premier Inn / we means the properties for which the contract has been agreed and/or as appropriate the Whitbread Group PLC whose registered office is Whitbread Court, Houghton Hall Business Park, Porz Avenue, Dunstable, Bedfordshire LU5 5XE
The customer / you means the organizing body company and organiser responsible for commissioning and payment of the event.
The contract means the agreement between the Premier Inn and the customer for a specific booking or series of bookings.
This contract applies to Premier Inn and The Premier Inn Customer and no payment will be made to any third parties.
Premier Inn reserves the right to cancel the Customer’s reservation without further notice if there is a breach of these Terms and Conditions.
Premier Inn do not accept liability for any failure to provide services contracted due to circumstances beyond our control including industrial action, postal communication, plant failures, supply of gas, electricity and water or fire alarm evacuation
The details of these Terms and Conditions do not remove the common law duty to mitigate losses.
All group bookings are subject to Premier Inn Standard Terms & Conditions shown in our Directory.
Premier Inn is part of Whitbread Group PLC. Customer Services Department, Premier Inn, Whitbread Court, Houghton Hall Business Park, Porz Avenue, Dunstable LU5 5XE.
Prices include VAT. All prices and details are correct at current time and are subject to change without notice.