Premier Inn accepts payment by cash, credit/debit card (VISA, MasterCard, American Express, Maestro, Electron), Business Account, business cheque and Leisure Vouchers. Some hotels also accept Diners Club. For clarification please contact your chosen Premier Inn directly. We no longer accept personal cheques.
If you would like to pay for a Premier Saver room by credit card, you will be charged a fee of £2 to process your payment. This £2 fee will be taken at the time of payment, either as a prepayment online or when you check-in. There is no charge for payments made with debit cards. If you reserve a Premier Saver room with your credit card but pay by some other method there is no charge.
Some hotels are equipped to accept pre payment for your stay. When booking a Premier Saver at one of these hotels, full payment will be taken at the time of booking and leisure vouchers will not be accepted as a form of payment.
Family discount cards are no longer accepted.
Customers paying with cash or Leisure Vouchers are required to provide identification on check-in. Acceptable forms of ID are: current driving licence, ID card, passport, utility bill / bank statement (with address) or police warrant card. Please note, leisure vouchers cannot be used as full or part payment for Premier Saver bookings.
Please note we do not give change from Leisure Vouchers.
Leisure Vouchers can not be used in conjunction with either the Whitbread Privilege or Emerald Cards.
Room prices are per room, per night and are inclusive of VAT. Meals are not included in the room price.
You may pay for breakfast at the same time as paying for your room. All other meals must be paid for separately.
Premier Inn reserves the right to review its room prices from time to time. You will pay the room price as quoted at the point of room reservation. Note that quoted room prices at the Premier Inn may change up to the date of your arrival.
Some hotels may charge a supplement during key events and periods of high demand. For details of our most current room prices please check our website premierinn.com or contact your chosen Premier Inn directly.
A room is reserved up to 1pm on the arrival date.
You can reserve your room by giving your credit or debit card details at the time of booking or by paying for your room in full in advance of your arrival.
Payment can be made by debit / credit card, Premier Inn Business Account Card, business cheque or Whitbread Leisure Vouchers (UK Only). The Premier Inn Business Account was
previously called Premier Travel Inn Business Account and these cards will continue to be accepted. Premier Inn does not accept personal cheques.
A debit / credit card used must have an expiry date that is valid after the date of stay.
Premier Inn must receive all Business cheques at least three weeks before the arrival date. Premier Inn regrets that if a cheque is received late or dishonoured it may not be able to keep the room reservation available.
To use your Emerald discount card, you must quote your card number at the time of booking. Bookings can only be accepted by telephone. All reservations are subject to availability and when including a Saturday night have to be for a minimum of two nights (including either a Friday or Sunday night). All other Emerald Club terms and conditions apply.
To use your Whitbread Privilege Card, book via Central Reservations and present your card on check-in to validate your discount.
Please note Emerald and Whitbread Privilege cards can not be used in franchise hotels, for a full list of these hotels please click here.
Cancellation of a room reservation must be made before 1pm on the arrival date unless stated otherwise on your booking terms and conditions.
If you cancel a room reservation before 1pm on the day of arrival and have paid for the room in advance by debit/credit card, a full refund will be processed to the same debit/credit card normally before 9am the next day. A cancellation reference will be given and must be retained as proof of cancellation.
If you cancel a room reservation after 1pm on the arrival date and have not already paid for the room in advance you will be charged for one night's accommodation per room booked.
A cancellation reference will be given and must be retained as proof of cancellation. The customer will be issued with a receipt for this charge. The payment will normally be processed before 9am the next day.
Failure of the customer to cancel before 1pm on the day of the arrival gives Premier Inn the right to charge for one night’s accommodation. The client will be issued with a receipt for this charge. The payment will normally be processed before 9am the next day.
If you decide to shorten your stay you must inform us by 12 noon on the day otherwise you will be charged the cost of one night’s accommodation per room booked.
Bookings made after 1pm on the day of arrival are non-refundable, and are subject to the standard cancellation terms.
No cancellations, amendments or refunds can be made. Offer is available at selected Premier Inns only and is subject to availability. Please check alternative dates if your selected date is not available.
Rooms are available from 2pm on the arrival date.
Please let your chosen Premier Inn know if you are likely to arrive after 11pm.
Your room must be vacated by 12 noon on the day of departure. Failure to leave your room by this time will result in a late check out charge.
Family rooms offer accommodation for two adults and up to two children aged 15 and under (and a child under 2 years in a cot), or a maximum of 2 adults.
A family room will consist of a King size bed (in most hotels), a sofabed and a pull out bed.*
Premier Inn can provide cots at no extra charge
Most Premier Inn hotels offer family rooms, these hotels are indicated throughout the directory.
The layout of a twin room may vary by hotel, and will either consist of a king size bed (in most hotels) and a sofabed or 2 single beds. Please contact your chosen hotel directly for more information.
All of our hotels operate a 100% no smoking policy throughout. Smoking in a bedroom will result in a £100 fine.
Most Premier Inns have rooms which are specially adapted for customers with disabilities. For more information view our Access Statement. If no disabled room is available at the hotel of your choice we will contact neighbouring Premier Inns to help find suitable accommodation.
Although Premier Inn will make every possible effort to accommodate your personal requirements, all rooms are subject to availability. We apologise in advance if your particular requests cannot be met.
*The layout of family rooms in some hotels will consist of a King size bed and two pull out beds. Please contact your chosen hotel directly for more information.
Breakfast is served in the restaurant between 6.30am and 10am on weekdays and between 7am and 11am at weekends and on Bank Holidays. Please note breakfast times may differ in some Premier Inn hotels.
'Kids eat free' breakfast offer:
- One breakfast per child only to be taken in the restaurant. This offer does not apply to the Grab & Go breakfast, or breakfast box (where offered). Up to a maximum of two children can eat free per adult purchasing a full breakfast.
- The offer applies to Premier Inn guests only.
- The Premier Inn 'Kids eat free' breakfast offer applies to children aged 15 and under.
- Children aged 16 and over, and children of any ages accompanied by an adult purchasing a continental breakfast will be charged the adult price for breakfast.
Meals are available at the restaurant situated in or next to each Premier Inn.
Restaurants within motorway service areas are unlicensed.
With the exception of assistance dogs, no pets are allowed in Premier Inn.
Electrical appliances, such as toasters, mini cookers and portable grills, may not be used in the rooms as they may set off the sensitive fire alarm system.
Reservations for rooms are non-transferable and must not, under any circumstances, be sold or otherwise transferred to a third party who is not a member of your group.
You must not advertise, market or otherwise offer any Premier Inn room for sale either on its own or as part of a combined offer.
Premier Inn is part of Whitbread Group PLC.
Guest Relations Team, Premier Inn, Oakley house, Oakley Road, Luton, LU4 9QH.
Prices include VAT.
All prices and details are correct at time of going to print (June 2009) and are subject to change without notice. For out latest terms and conditions, please visit www.premierinn.com.
A booking of five rooms or more is considered a group booking within Premier Inn. However, this might vary from hotel to hotel based on the total number of rooms in each location. If a group of individuals has booked separately for the same hotel e.g. weddings, parties, Premier Inn reserves the right to enforce Group terms and conditions to those bookings regardless of the booking channel used to book.
All group bookings are held on option for up to 28 days prior to the arrival date, at which time the Premier Inn must have received your signed contract to hold the rooms further; if the booking is for 15 rooms or more, we require a 50% non refundable deposit at this point. A rooming list is required 14 days prior to arrival.
Payment in full is to be received 14 days prior to arrival.
If you have any questions about booking group accommodation with Premier Inn please call our dedicated Group Booking Desk on 0871 527 9253 or email firstname.lastname@example.org
You are responsible for any damage caused to the allocated rooms or the furnishings of the hotel. If any act, default or neglect by the guests or organisers results in damage or complaints from other guests, the customer shall be liable to pay to Premier Inn on demand the amount required to make good or remedy such damage.
In the event of willful or negligent interruption to the business or other customers, Premier Inn will charge the amount of any loss to the Customer and terminate the contract. Premier Inn will not be liable for any refund or compensation in such circumstances.
The Premier Inn / we means the properties for which the contract has been agreed and/or as appropriate the Whitbread Group PLC whose registered office is Whitbread Court, Houghton Hall Business Park, Porz Avenue, Dunstable, Bedfordshire LU5 5XE
The customer / you means the organizing body company and organiser responsible for commissioning and payment of the event.
The contract means the agreement between the Premier Inn and the customer for a specific booking or series of bookings.
This contract applies to Premier Inn and The Premier Inn Customer and no payment will be made to any third parties.
Premier Inn reserves the right to cancel the Customer’s reservation without further notice if there is a breach of these Terms and Conditions.
Premier Inn do not accept liability for any failure to provide services contracted due to circumstances beyond our control including industrial action, postal communication, plant failures, supply of gas, electricity and water or fire alarm evacuation
The details of these Terms and Conditions do not remove the common law duty to mitigate losses.
All group bookings are subject to Premier Inn Standard Terms & Conditions shown in our Directory.
Premier Inn is part of Whitbread Group PLC. Customer Services Department, Premier Inn, Whitbread Court, Houghton Hall Business Park, Porz Avenue, Dunstable LU5 5XE.
Prices include VAT. All prices and details are correct at current time and are subject to change without notice.
Advertised rates are room only inclusive of VAT. Bookings must be made online at premierinn.com. Premier Saver is available for stays at selected Premier Inns only and is subject to availability.
Bookings must be made online at least 21 days in advance of stay. In some cases we have rooms that can be booked online 7 days in advance of stay.
No cancellations, amendments or refunds can be made. Payment for Premier Saver bookings will be taken at the time of booking. Leisure vouchers cannot be accepted as a payment method in this instance.
A £2 processing fee (€2 applies to bookings made at Premier Inn Dublin Airport) will be applied if you pay for your Premier Saver by credit card; there is no charge for payments made with debit cards.
Advertised rates are for one night's stay and parking inclusive of VAT. Bookings must be made online at premierinn.com. No cancellations, amendments or refunds can be made. Payment will be taken at the time of booking. Leisure vouchers cannot be accepted as a payment method. A £2 processing fee will be applied if you pay by credit card; there is no charge for payments made with debit cards.
To ensure a smooth experience, please ensure you have provided your car and flight details to Premier Inn. A link will be provided on the booking confirmation email.
When you place a Sleep Park Fly booking with us, you give us permission to provide your personal data to the parking provider for the purposes of the supply of the parking services.
Check-in online is available at selected hotels only.
Checking-in online will require you to make full payment online prior to arrival.
Bookings that have been checked-in online cannot be amended online.
If any additions are made to a booking, (ie breakfast, meal deal or Wi-Fi) they must be paid for in full, during the check-in online process. If the booking has been pre paid, any extras must be paid for with the same credit/debit card used to pre pay the booking.
Bookings made on behalf of a guest can be checked in by either the original booker or the named lead guest, providing payment has been made in full. If the booking has not been pre paid, the guest will need to pay for their stay during the online check-in process.
Where there are multiple rooms on one booking, all rooms on the booking will automatically be included when checking-in online.
Details must be entered about the lead guest in each room of the booking.
Business Account bookings
Bookings made using a Premier Inn business card can be checked-in online by the booker or guest. The lead guest in any room must provide their nationality and passport details (if requested) to complete the check-in online process.
Bookings made on behalf of guests that will not have the booking card present upon arrival, can be amended during the online check-in process provided, the correct security information (username and password) is entered when prompted and full payment is made.