Terms & Conditions

 

1. Payment

Premier Inn accepts payment by cash, credit/debit card (VISA, MasterCard, American Express, Maestro, Electron), Business Account, business cheque and Leisure Vouchers. Some hotels also accept Diners Club. For clarification please contact your chosen Premier Inn directly. We no longer accept personal cheques.

If you would like to pay for a Premier Saver room by credit card, you will be charged a fee of £2 to process your payment. This £2 fee will be taken at the time of payment, either as a prepayment online or when you check-in. There is no charge for payments made with debit cards. If you reserve a Premier Saver room with your credit card but pay by some other method there is no charge.

Some hotels are equipped to accept pre payment for your stay. When booking a Premier Saver at one of these hotels, full payment will be taken at the time of booking and leisure vouchers will not be accepted as a form of payment.

Family discount cards are no longer accepted.

Customers paying with cash or Leisure Vouchers are required to provide identification on check-in. Acceptable forms of ID are: current driving licence, ID card, passport, utility bill / bank statement (with address) or police warrant card. Please note, leisure vouchers cannot be used as full or part payment for Premier Saver bookings.

Please note we do not give change from Leisure Vouchers.

Leisure Vouchers can not be used in conjunction with either the Whitbread Privilege or Emerald Cards.

2. Room prices

Room prices are per room, per night and are inclusive of VAT. Meals are not included in the room price.

You may pay for breakfast at the same time as paying for your room. All other meals must be paid for separately.

Premier Inn reserves the right to review its room prices from time to time. You will pay the room price as quoted at the point of room reservation. Note that quoted room prices at the Premier Inn may change up to the date of your arrival.

Some hotels may charge a supplement during key events and periods of high demand. For details of our most current room prices please check our website premierinn.com or contact your chosen Premier Inn directly.

3. Reservations

A room is reserved up to 1pm on the arrival date.

You can reserve your room by giving your credit or debit card details at the time of booking or by paying for your room in full in advance of your arrival.

Payment can be made by debit / credit card, Premier Inn Business Account Card, business cheque or Whitbread Leisure Vouchers (UK Only). The Premier Inn Business Account was
previously called Premier Travel Inn Business Account and these cards will continue to be accepted. Premier Inn does not accept personal cheques.

A debit / credit card used must have an expiry date that is valid after the date of stay.

Premier Inn must receive all Business cheques at least three weeks before the arrival date. Premier Inn regrets that if a cheque is received late or dishonoured it may not be able to keep the room reservation available.

To use your Emerald discount card, you must quote your card number at the time of booking. Bookings can only be accepted by telephone. All reservations are subject to availability and when including a Saturday night have to be for a minimum of two nights (including either a Friday or Sunday night). All other Emerald Club terms and conditions apply.

To use your Whitbread Privilege Card, book online using the dedicated employee discounts page and present your card on check-in to validate your discount.

Please note Emerald and Whitbread Privilege cards can not be used in franchise hotels, for a full list of these hotels please click here.

4. Cancellations

Cancellation of a room reservation must be made before 1pm on the arrival date unless stated otherwise on your booking terms and conditions.

If you cancel a room reservation before 1pm on the day of arrival and have paid for the room in advance by debit/credit card, a full refund will be processed to the same debit/credit card normally before 9am the next day. A cancellation reference will be given and must be retained as proof of cancellation.

If you cancel a room reservation after 1pm on the arrival date and have not already paid for the room in advance you will be charged for one night's accommodation per room booked.

A cancellation reference will be given and must be retained as proof of cancellation. The customer will be issued with a receipt for this charge. The payment will normally be processed before 9am the next day.

Failure of the customer to cancel before 1pm on the day of the arrival gives Premier Inn the right to charge for one night’s accommodation. The client will be issued with a receipt for this charge. The payment will normally be processed before 9am the next day.

If you decide to shorten your stay you must inform us by 12 noon on the day otherwise you will be charged the cost of one night’s accommodation per room booked.

Bookings made after 1pm on the day of arrival are non-refundable, and are subject to the standard cancellation terms.

Premier Saver
No cancellations, amendments or refunds can be made. Offer is available at selected Premier Inns only and is subject to availability. Please check alternative dates if your selected date is not available.

5. Arrival and departure

Rooms are available from 2pm on the arrival date.

Please let your chosen Premier Inn know if you are likely to arrive after 11pm.

Your room must be vacated by 12 noon on the day of departure. Failure to leave your room by this time will result in a late check out charge.

6. Particular requirements

Family rooms offer accommodation for two adults and up to two children aged 15 and under (and a child under 2 years in a cot), or a maximum of 2 adults.

A family room will consist of a King size bed (in most hotels), a sofabed and a pull out bed.*

Premier Inn can provide cots at no extra charge

Most Premier Inn hotels offer family rooms, these hotels are indicated throughout the directory.

The layout of a twin room may vary by hotel, and will either consist of a king size bed (in most hotels) and a sofabed or 2 single beds. Please contact your chosen hotel directly for more information.

All of our hotels operate a 100% no smoking policy throughout. Smoking in a bedroom will result in a £100 fine.

Most Premier Inns have rooms which are specially adapted for customers with disabilities. For more information view our Access Statement. If no disabled room is available at the hotel of your choice we will contact neighbouring Premier Inns to help find suitable accommodation.

Although Premier Inn will make every possible effort to accommodate your personal requirements, all rooms are subject to availability. We apologise in advance if your particular requests cannot be met.

*The layout of family rooms in some hotels will consist of a King size bed (in most rooms) and two pull out beds. Please contact your chosen hotel directly for more information.

7. Breakfast

Breakfast is served in the restaurant between 6.30am and 10am on weekdays and between 7am and 11am at weekends and on Bank Holidays. Please note breakfast times may differ in some Premier Inn hotels.

'Kids eat free' breakfast offer:
- One breakfast per child only to be taken in the restaurant. This offer does not apply to the Grab & Go breakfast, or breakfast box (where offered). Up to a maximum of two children can eat free per adult purchasing a full breakfast.
- The offer applies to Premier Inn guests only.
- The Premier Inn 'Kids eat free' breakfast offer applies to children aged 15 and under.
- Children aged 16 and over, and children of any ages accompanied by an adult purchasing a continental breakfast will be charged the adult price for breakfast.

8. Restaurant

Meals are available at the restaurant situated in or next to each Premier Inn.

Restaurants within motorway service areas are unlicensed.

9. Please note

With the exception of assistance dogs, no pets are allowed in Premier Inn.

Electrical appliances, such as toasters, mini cookers and portable grills, may not be used in the rooms as they may set off the sensitive fire alarm system.

Reservations for rooms are non-transferable and must not, under any circumstances, be sold or otherwise transferred to a third party who is not a member of your group.

You must not advertise, market or otherwise offer any Premier Inn room for sale either on its own or as part of a combined offer.

Premier Inn is part of Whitbread Group PLC.
Guest Relations Team, Premier Inn, Oakley house, Oakley Road, Luton, LU4 9QH.

Prices include VAT.
All prices and details are correct at time of going to print (June 2009) and are subject to change without notice. For out latest terms and conditions, please visit www.premierinn.com.

10. Group booking reservations

A booking of five rooms or more is considered a group booking within Premier Inn. However, this might vary from hotel to hotel based on the total number of rooms in each location. If a group of individuals has booked separately for the same hotel e.g. weddings, parties, Premier Inn reserves the right to enforce Group terms and conditions to those bookings regardless of the booking channel used to book.

11. Confirming group bookings

All group bookings need to be held on a valid credit/debit card and the terms and conditions will depend on the size of the group:

14 rooms and under
Please be aware that the hotel will require full payment 14 days prior to arrival and this will be non-refundable. Any cancellations made prior to the payment being made will be free of charge.

15 rooms and over
Please be aware that the hotel will require a 50% deposit 28 days prior to arrival and the balance 14 days prior to arrival and these are non-refundable. Any cancellations made prior to the deposit being made will be free of charge.

Although this can differ for bookings during major events.

12. Premier Inn group booking desk

If you have any questions about booking group accommodation with Premier Inn please call our dedicated Group Booking Desk on 0871 527 9253 or email group.enquiries@whitbread.com

13. Premier Inn expectations of your group

You are responsible for any damage caused to the allocated rooms or the furnishings of the hotel. If any act, default or neglect by the guests or organisers results in damage or complaints from other guests, the customer shall be liable to pay to Premier Inn on demand the amount required to make good or remedy such damage.

In the event of willful or negligent interruption to the business or other customers, Premier Inn will charge the amount of any loss to the Customer and terminate the contract. Premier Inn will not be liable for any refund or compensation in such circumstances.

The Premier Inn / we means the properties for which the contract has been agreed and/or as appropriate the Whitbread Group PLC whose registered office is Whitbread Court, Houghton Hall Business Park, Porz Avenue, Dunstable, Bedfordshire LU5 5XE

The customer / you means the organizing body company and organiser responsible for commissioning and payment of the event.

The contract means the agreement between the Premier Inn and the customer for a specific booking or series of bookings.
This contract applies to Premier Inn and The Premier Inn Customer and no payment will be made to any third parties.
Premier Inn reserves the right to cancel the Customer’s reservation without further notice if there is a breach of these Terms and Conditions.

Premier Inn do not accept liability for any failure to provide services contracted due to circumstances beyond our control including industrial action, postal communication, plant failures, supply of gas, electricity and water or fire alarm evacuation
The details of these Terms and Conditions do not remove the common law duty to mitigate losses.

All group bookings are subject to Premier Inn Standard Terms & Conditions shown in our Directory.

Premier Inn is part of Whitbread Group PLC. Customer Services Department, Premier Inn, Whitbread Court, Houghton Hall Business Park, Porz Avenue, Dunstable LU5 5XE.

Prices include VAT. All prices and details are correct at current time and are subject to change without notice.

14. Premier Saver

Advertised rates are room only inclusive of VAT. Bookings must be made online at premierinn.com. Premier Saver is available for stays at selected Premier Inns only and is subject to availability.

Bookings must be made online at least 21 days in advance of stay. In some cases we have rooms that can be booked online 7 days in advance of stay.

No cancellations, amendments or refunds can be made. Payment for Premier Saver bookings will be taken at the time of booking. Leisure vouchers cannot be accepted as a payment method in this instance.

A £2 processing fee (€2 applies to bookings made at Premier Inn Dublin Airport) will be applied if you pay for your Premier Saver by credit card; there is no charge for payments made with debit cards.

15. Sleep Park Fly

Advertised rates are for one night's stay and parking inclusive of VAT. Bookings must be made online at premierinn.com. No cancellations, amendments or refunds can be made. Payment will be taken at the time of booking. Leisure vouchers cannot be accepted as a payment method. A £2 processing fee will be applied if you pay by credit card; there is no charge for payments made with debit cards.

To ensure a smooth experience, please ensure you have provided your car and flight details to Premier Inn. A link will be provided on the booking confirmation email.

When you place a Sleep Park Fly booking with us, you give us permission to provide your personal data to the parking provider for the purposes of the supply of the parking services.

Full Terms and conditions

1.1 These terms (Terms) apply to all bookings for car parking made through www.premierinn.com (the Website). They relate to the different types of car parking services described on the Website and apply to all guests.
1.2 Please note that some parking services require you to provide the keys to your car to the Operator and that your car will be driven by the Operator.
1.3 In these Terms:
1.3.1 "you" and "your" means a guest who books car parking services via the Website
1.3.2 "the Operator" means the organisation which operates the park.
1.4 We will only ask you for information which we reasonably require to provide the car parking services but it is important that you provide to us the information which we request. If you do not do so you may have to pay further fees for parking your vehicle.
1.5 It is very important that you follow all the instructions and processes in relation to your car parking arrangements which are provided to you by us and the Operator;
1.6 We may change the car parking instructions and processes from time to time but if we do so we will let you know.
1.7 We may change the Terms from time to time but the Terms in force at the time you made your booking are the ones which will apply to you.
1.8 You cannot change your car park booking once it has been made, except to change the details of the car to which it relates, nor transfer your booking to someone else.

2 Charges
2.1 Our car parking charges will be those which applied at the time you booked the car parking. Our car parking charges include VAT.
2.2 The price for your car parking is based on the period of car parking you selected at the time of booking. If either your arrival or departure time varies from those you selected when booking you may be liable for an additional parking fee and you must settle this with the Operator before you leave the car park. The additional charge will apply whatever the reason for the extension to your stay in the car park unless it is caused by our negligence.
2.3 We will not make any refund to you for car parking charges if you do not use your booking.

3 Leaving your vehicle
3.1 Before you leave your vehicle it is your responsibility to:
3.1.1 apply the handbrake properly
3.1.2 fully close all the windows and switch off the lights of your vehicle
3.1.3 engage any steering lock, immobiliser, alarm or other security device that is fitted to your vehicle
3.1.4 lock your vehicle securely
3.1.5 remove all personal possessions from the vehicle where possible to do so. (If you do leave possessions in your vehicle then you should lock them in the boot and should not leave them where they are visible)
3.1.6 ensure that no animal is left in your vehicle.

4 At the car park
4.1 You should exercise care when driving in the car park and follow all directional signs. If you damage another vehicle while you are in the car park you must promptly report it to a member of the car park staff.

5 Courtesy Bus
5.1 Please be aware that:
5.1.1 you need to leave sufficient time to reach the terminal building from the car park using the courtesy bus. You can obtain guidance on the estimated transfer times (assuming normal traffic conditions) and the frequency of the courtesy buses from the Website.
5.1.2 you also need to take into account the time to find a space, park your vehicle, unload your luggage, secure your vehicle and walk to one of the car park bus stops.
5.2 It is your responsibility to make sure that:
5.2.1 you board the correct courtesy bus as not all buses stop at all terminals; and
5.2.2 you remove all of your luggage from the courtesy bus when you reach the terminal or when you return to the car park.
5.3 Neither we nor the Operator accepts responsibility if you miss your flight because you have left insufficient time to park your vehicle or to reach the terminal building from the car park or because of increased transfer times or because you failed to remove all of your luggage from the courtesy bus (except where we are negligent).

6 Our Responsibility
6.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time you made your booking.
6.2 We do not accept responsibility (to the extent that we are permitted to exclude liability at law) for:
6.2.1 any loss or damage occurring to your vehicle or possessions if you fail to take any of the steps referred to in paragraph 3.1above
6.2.2 damage to or theft of or from your vehicle while it is in the car park.
6.3 If any event referred to in paragraph 6.2 occurs you must report it to a member of the car park staff before you leave the car park and it will be investigated promptly. Please note paragraph 8 below as regards settlement of any claims.
6.4 We do not in any way exclude or limit our liability for:
6.4.1 death or personal injury caused by our negligence;
6.4.2 fraud or fraudulent misrepresentation;
6.4.3 any other terms for which we are not permitted to exclude liability at law.
6.5 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by an event outside our control.
6.6 Although the Operator takes reasonable steps to make the car park a secure environment neither we not the Operator can guarantee the security of your vehicle.
6.7 If you fail to collect your vehicle more than 30 days after the date you specified in your booking and do not contact us in that time with the vehicle registration number, its approximate location in the car park, the reason for the delay and the expected collection date we will be entitled to assume that the vehicle has been abandoned. In that situation we or the Operator shall be entitled, as long as we give you 30 days notice in writing (which we will send by recorded delivery post to the address provided at the time of booking) to
6.7.1 remove the vehicle from the car park
6.7.2 sell the vehicle
6.7.3 deduct from the proceeds of sale all car parking fees at the drive up tariff due for the days on which the vehicle has been left in the car park after the date specified at the time of booking (or such revised date provided under paragraph 6.7) and our and the Operator's reasonable handling charges
6.7.4 remit any balance to the credit card the details of which were provided at the time of booking.

7 Roadworthiness of your vehicle
7.1 It is your responsibility to ensure that your vehicle is registered with the DVLA, has a valid vehicle tax disc, has a current MOT certificate (if required), is insured, roadworthy and complies with all relevant laws before you leave your vehicle with the Operator. We and the Operator reserve the right not to accept your vehicle and to cancel your booking if we have reasonable grounds to believe that it does not comply with these requirements.

8 Claims and complaints
8.1 The Operator does not have authority to settle or resolve on our behalf any complaint or claim you may have about the car parking services.
8.2 If you do have any complaint or claim please report it to Premier Inn Customer Relations, Oakley House, Oakley Road, Luton, LU4 9QH. Telephone 0845 099 0095. E-mail guest.relations@premierinn.com using Sleep Park Fly in the message subject line.

9 General
9.1 We may transfer our rights and obligations under these Terms to another organisation, and we will always notify you in writing if this happens, but this will not affect your rights or our obligations under these Terms.
9.2 This contract is between you and us. No other person shall have any rights to enforce any of its terms.
9.3 Each of the paragraphs in these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
9.4 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
9.5 These Terms are governed by English law. You and we both agree to submit to the non-exclusive jurisdiction of the English courts. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

16. Check-in Online

Check-in online is available at selected hotels only.

Checking-in online will require you to make full payment online prior to arrival.

Bookings that have been checked-in online cannot be amended online.

If any additions are made to a booking, (ie breakfast, meal deal or Wi-Fi) they must be paid for in full, during the check-in online process. If the booking has been pre paid, any extras must be paid for with the same credit/debit card used to pre pay the booking.

Bookings made on behalf of a guest can be checked in by either the original booker or the named lead guest, providing payment has been made in full. If the booking has not been pre paid, the guest will need to pay for their stay during the online check-in process.

Where there are multiple rooms on one booking, all rooms on the booking will automatically be included when checking-in online.

Details must be entered about the lead guest in each room of the booking.

Business Account bookings

Bookings made using a Premier Inn business card can be checked-in online by the booker or guest. The lead guest in any room must provide their nationality and passport details (if requested) to complete the check-in online process.

Bookings made on behalf of guests that will not have the booking card present upon arrival, can be amended during the online check-in process provided, the correct security information (username and password) is entered when prompted and full payment is made.