Your iPhone is now your room key!

Setup is simple

Before you arrive, open the Premier Inn app. Once you’ve checked in online, your room key will be ready to add to your Apple Wallet. It will be activated and ready to go – then you just use your iPhone to unlock your room.
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Frequently asked questions

  • What is the key in Apple Wallet and where can I use it?

    It’s a digital version of your room key, stored in Apple Wallet. Just like a physical key, you can use it:

    In the lift to gain access to your room’s floor if required

    • Entering exterior hotel entrances
    • Accessing hotel parking garages
    • Accessing other common areas

    *Room key-enabled access to other areas may differ by hotel.

  • Does it cost anything?

    There is no additonal cost to add or use your key in Apple Wallet.

  • How do I set up and use my key in Apple Wallet?

    After booking, you can add your key to Apple Wallet via the hotel app. Your key will be activated once you check in and your room is assigned. To use your key, simply hold your iPhone near the door lock. With Express Mode, there’s no need to need to unlock your device or open an app.

  • Can I use key in Apple Wallet without mobile/cellular signal?

    Your key in Apple Wallet can be used even if your iPhone has no network connectivity, as the key is stored on your device. 

  • Can I use my key in Apple Wallet if I have a reservation for multiple rooms?

    Yes. Your key will be automatically activated for each room that you've reserved.

  • Do I need to unlock my iPhone to use my key in Apple Wallet?

    With Express Mode, you don’t need to wake or unlock your iPhone to use your key in Apple Wallet.

  • How is my Premier Inn digital key in Apple Wallet different from other digital keys?

    Standard keys utilise Bluetooth technology that allow guests to use apps on their iPhone or Android phone as a key. Your key in Apple Wallet can be securely used without opening an app or even unlocking your device. If you change rooms or add a few extra nights to your stay, your key automatically updates in the background — so there's no extra work for you, and no extra trips to the front desk. And if you’re out late to dinner, your key in Apple Wallet may work for up to five hours after your device needs a charge.

  • How secure is my key in Apple Wallet?

    When your key is added to Apple Wallet on your iPhone, it’s stored on your device, which means Apple doesn’t see the spaces you access or when. Your data is private and secure.

  • How will I know when my key is available?

    A key can be added to Apple Wallet after you book a reservation. It will automatically activate once you check in and your room has been assigned.

  • I'm not able to add my key to Apple Wallet. What do I do?

    Contact our reception team and they will assist or provide you with a physical key card. 

  • What do I need to get started with my key in Apple Wallet?

    1. An iPhone running the latest version of iOS.

    2. An Apple ID signed into iCloud

  • What happens if my iPhone needs to be charged? Can I still use my key in Apple Wallet if my iPhone has no battery?

    Your key in Apple Wallet will still work even when your iPhone needs charging. Power Reserve gives you up to five hours of access after your battery runs out, so you can still get into your room. This works with Express Mode on iPhone XS, XS Max, XR, and newer devices.

  • What if I lose my iPhone with my room key in Apple Wallet?

    If your device is lost or stolen, you can use iCloud.com or the Find My app on another Apple device to suspend or deactivate your room key in Apple Wallet. For full instructions, visit Apple Support. If you need a new key, just visit the front desk—we’ll be happy to help.

  • Why can I only use my key through Apple Wallet at some hotels?

    There are currently only a select number of hotels that can support the digital key capabilities. Additional hotels which already support keys will be available to add in Apple Wallet soon.

  • On how many devices can I use my key in Apple Wallet?

    You can use your key on one iPhone only. It needs to be signed into the same iCloud account and Apple account.

  • Does my iPhone support keys in Apple Wallet?

    To add and use a key in Apple Wallet, iPhone 8 or later is required and will need the latest version of iOS.

  • Which iPhones are compatible?

    iPhone 8 or later, running iOS 16.4 or later

* Avalable only at selected hotels. Requires eligible device and OS version.