Coronavirus (COVID-19) update

In order to comply with the latest Government guidelines, we are asking you to cancel online any bookings you may have for stays up to and including 14th April 2020 unless the booking is for a key worker. See instructions on how to cancel here.

 

Following the Government advice on COVID-19, we have temporarily closed the majority of our Premier Inn, hub and Zip hotels. 34 hotels are currently open for sale for the exclusive use of key workers. We also have groups staying with us in a number of other locations. The remaining hotels have been removed for bookings, up to and including 30th April 2020. We will continue to review the support required on an ongoing basis and will provide updates in our COVD-19 page.

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Getting in touch

For the health and safety of our Guest Support team members at this time, the Premier Inn and Whitbread Restaurants call centre is now closed. For any enquiries regarding your booking and for alternative ways on to how to contact us, please visit our Contact Us page.

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How to cancel or amend your booking online

Click on the links below to get all the latest information on cancelling or amending a booking online, including helpful instructional videos.

 

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Book with confidence

We know that your travel plans might change, so we're giving you more cancellation options if you book early.


Our three room rates give you the freedom to choose what is right for your stay - and with our Flex rate, you can even cancel up to 1pm on the day of arrival.

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A great stay starts at Premier Inn

With exclusive rates, brilliant value Meal Deals and a choice of over 800 hotels across the UK, Ireland and Germany, you’ll find your perfect stay at Premierinn.com

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