FAQs | Premier Inn CleanProtect: our enhanced hotel cleaning promise

What is Premier Inn CleanProtect?

Premier Inn CleanProtect is our enhanced hotel cleaning promise. It strengthens our existing rigorous regime by adding in additional hygiene and safety measures right across the guest journey from check-in to check-out, designed to help keep guests – and teams – safe at this important time.  

Premier Inn CleanProtect has been developed with global cleaning and hygiene product supplier Diversey, specifically in response to the COVID-19 pandemic. 

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Find out more on our Premier Inn CleanProtect page

How often is my room cleaned?

As part of our Premier Inn CleanProtect promise, we have updated the procedure for cleaning your room during your stay. On the 6th day of your stay, we can provide you with a new room cleaned to our Premier Inn CleanProtect standard- it’s all part of our new process in looking after the safety of our guests and our team. Please come see us at reception in the morning where we can arrange this for you. If you’re happy staying in your current room, that’s fine too. If you’d like us to clean it, let us know at reception and tidy away any belongings as we’ll be unable to move them.

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 Can I ask the Housekeepers not to enter my room until I leave? 

Unless you are staying for more than five nights or you specifically request a daily clean, Housekeepers will not enter your room until after you leave. We will only clean your room if you ask us to – otherwise cleaning will take place automatically after six days.  

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What re-assurance can I get about the cleaning products you are using?  

 We have a longstanding partnership with Diversey – one of the world’s leading suppliers of cleaning and hygiene products. Diversey provide products to a vast range of industries across the world, including some used by the NHS and other healthcare settings.  We are using chemicals, that sanitise our rooms to the standard of EN14476 for viricidal efficacy.  This means the products used are effective against Coronavirus. 

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What checks are you doing on staff members to ensure they are healthy to work?    

Nothing is more important to us that the wellbeing of our guests and team and we have clear processes for people to tell us if they are showing symptoms and cannot come in to work. At the present time, there is limited scientific evidence to support the effectiveness of temperature checks for staff on arrival at work, but we will continue to monitor government guidance in this regard.  

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Are you still using air conditioning and why can't I open my window instead?  

For safety reasons, our windows are sealed or have restrictors fitted. Most rooms have air-conditioning to help guests choose the right temperature for them.  We are also increasing cleaning of high touch items like our air-conditioning controls.

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How is the health of other guests managed? Is there a process for reporting this? 

On arrival, every guest is given a letter which clearly outlines our safety procedures including the actions they need to take if they feel unwell and recognise any symptoms of COVID-19.  Necessary steps include calling 111 to seek NHS medical advice, notifying the hotel team and following self-isolation guidelines. 

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What are your procedures for storing left luggage? 

To help minimise touchpoints throughout the hotel, we’ve suspended our left luggage facility until further notice. Unfortunately, this means guests are unable to leave luggage with us at any point during their stay, however, guests can continue to use their room, including for storing luggage until 12pm on the day of departure.

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What are your procedures for international guests? Will they be expected to quarantine at the hotel? 

We are waiting for the Government to publish guidance in relation to quarantine for international travellers and will update our policy accordingly.  

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Do I need to wear a face covering in your hotels?

From the 8th August 2020, members of the public in England will now have to wear a face covering in the public areas of our hotels. Face coverings are not required in our restaurants with table service, bars or pubs.

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Are children required to wear face coverings?

Children under 11 are not covered by the guidance therefore the parents’ or accompanying adults personal decision as to whether your children wear these. 

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Are face coverings being made available for guests?

We are not responsible for supplying guests with masks and should be supplied by guests themselves. However from 10th August, guests will be able to purchase a pack of 5 masks from our hotel vending machines, retailing at £4.99.

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