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Frequently asked questions

Are my payment card details safe?

Yes. This is a secure site, so all the details you enter as part of your booking are stored safely. You can check the security settings using Internet Explorer - just point your cursor on the form, right-click your mouse and select 'Properties'. You'll see that this site uses a secure server and a high level of encryption.

Which payment methods do you accept?

We accept the following methods of payment:

Premier Inn Business Account, Cash*, Visa, American Express, Mastercard, Diners Club**, Maestro***, Whitbread Leisure Vouchers, Cheque (3 weeks in advance)****, Delta (choose this option if paying by visa debit card).

Please note: unfortunately, we can no longer accept Family discount cards.

In most cases, you'll be asked to pay when you check in, so you can be sure of a quick and easy departure on the day you leave. On some occasions, you may now pay upfront when making an online booking. Our website will make it clear if this is the case, and you still have the option to pay for your stay on arrival instead.

Notes:
* If you're paying by cash, we will ask you for identification when you check in. You can use any of the following as identification: current driving licence, ID card, passport, utility bill, bank statement (with address) or police warrant card.

** This is only accepted at some hotels. Please check with your chosen hotel before your stay.

*** Maestro cards can be used when paying for your room up-front, but cannot be used to guarantee or reserve a booking.

**** Please note Cheques are only accepted at some hotels. Please check with your chosen hotel before your stay. Cheques should be made payable to Whitbread Plc

Business cheques must be received & banked by the hotel 3 weeks prior to your arrival. Personal cheques are no longer accepted as a method for full payment, only for deposits, they follow the same rules as business cheques.

I secured my booking with my credit/debit card, can I pay with cash on arrival?

On some occasions, you may now pay upfront when making an online booking. Our website will make it clear if this is the case, and you still have the option to pay for your stay on arrival instead.

If you wish to pay with cash or Leisure Vouchers you must provide a form of identity at check-in, which has a name, address and/or signature, which correspond to that supplied on the registration card.

Accepted documents are:

- Drivers licence
- ID card
- Valid passport
- Police warrant
- Utility bill/ Bank statement (2 separate utility bills must be produced)

If you have any further queries please contact the hotel directly.

When will I receive a receipt?

In most cases you will be given a receipt on checking in. If you pay upfront when making your booking, a full VAT receipt will be included in the email confirmation of your booking.

To keep track of past, present and future Premier Inn bookings, why not register as a Premier Inn guest.

Is there a charge for payment by credit card?

Payment is taken on arrival. If you've booked a Premier Saver room and you'd like to pay by credit card you'll be charged a fee of £2 to process your payment.

We won't charge you anything to reserve a room online with your credit card, or for payments made with debit cards. Flexible rate rooms do not incur a credit card processing fee.

How long will it take for my refund to be processed?

We will cancel your booking immediately and process the refund. Subject to your card issuer it may take several working days for the funds to reach your account.

If you experience any problems please contact Guest Relations on 0333 003 0025*. Lines are open from 8:30am - 5:30pm Monday – Friday and 9:00am - 5:00pm on Saturdays, Sundays and Bank Holidays.

*Calls charged at the national rate.

Can I pay in advance or on arrival?

A small selection Premier Inn of hotels accept pre payment. If this option is available at your chosen hotel, you will be given this choice whilst making your booking.

In most cases you'll be asked to pay for your stay when you check in at your chosen Premier Inn; this means you won't have to check out and you won't be delayed if you need an early start.

Why can't I pay on departure?

At Premier Inn you pay for your room on arrival. Paying on arrival means that an early start is never delayed by having to check out before departure.

Do I have to give you my payment card details to confirm my booking?

We'll need your card details to guarantee your room. But don't worry - all details are stored securely and we won't charge you for cancellations, providing they're made before 1pm on the day you're due to arrive.

A small selection Premier Inn of hotels do accept pre payment. If this option is available at your chosen hotel, you will be given this choice whilst making your booking.

Please note: we normally only ask for your payment card details so that we can guarantee your booking and you will be asked to pay for your stay on arrival.

Will you charge my payment card in order to guarantee my booking?

We normally only ask for your payment card details so that we can guarantee your booking and you will be asked to pay for your stay on arrival.

If you need to cancel your booking, please do so before 1pm on the day you're due to arrive. Cancellations made after 1pm will result in the full amount per room for the first night only being charged to your card.

When do I pay my bill?

In most cases, you'll be asked to pay for your stay when you check in at your chosen Premier Inn. This means you won't have to check out, and you won't be delayed if you need an early start.

I've lost my receipt, how can I get another copy?

Only the Premier Inn hotel that you stayed at can issue you with another receipt. For contact details, please see the hotel’s details page.


Why has my credit/debit card been rejected?

This is normally due to a mistyped number, missed digits or the incorrect card type being selected. If this is not the case please contact us.

How do I know that my payment was successful?

A message will be displayed on screen saying that payment has been authorised. You will then receive a confirmation email including a full VAT receipt.

Did you know the easiest way to manage your bookings is with My Premier Inn - why not register today?

How do I know that my refund was successful?

A message will be displayed on screen confirming the cancellation number and that the refund was successful. You will also receive a confirmation email and refund receipt.

If you experience any problems please contact Guest Relations on 0333 003 0025*. Lines are open from 8:30am - 5:30pm Monday – Friday and 9:00am - 5:00pm on Saturdays, Sundays and Bank Holidays.

*Calls charged at the national rate.

Are the rates shown on this website per person or per room?

Our rates are per room, per night. They include VAT. Meals are not included in the room price.

When you book, we'll give you a total price for the rooms and number of nights you've requested. If you've booked a Premier Saver room and would like to pay for your room with a credit card you will be charged a £2 processing fee. There is no fee for payments made with a debit card and flexible rate rooms do not incur a credit card processing fee.

Need price details? Please go to 'Book a Hotel' and use the 'Find a Hotel' option to search for the hotel whose price details you need.