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Cancelling or amending a booking
What is Premier Inn's cancellation policy?
If you need to cancel or change your booking, please do so before 1pm on the day you are due to arrive. If you make your cancellation after 1pm on arrival day, you will be charged for one night's accommodation.
When you cancel your booking, we will give you a cancellation reference number. Please make a note of this number for proof of your cancellation.
If you have booked a room for more than one night and need to cancel your final night's booking, please do so by 12 noon on the day you want to depart.
If you've booked a Premier Saver the cancellation policy may be different to those outlined above. For full details, please check the terms and conditions of the Premier Saver you booked.
How do I change my booking?
If your travel plans have changed and you need to amend your booking, please call the Customer Contact Centre (0871 527 8000*) quoting your booking reference number. One of our advisors will be happy to help you.
*Calls cost 10p + network extras
Please note: if you need to amend your booking on the day of arrival, this must be done by 1pm.
Important: If you have booked a Premier Saver you may not be able to amend your booking. Please check the terms and conditions of the Premier Saver you booked for full details.
How do I make an online cancellation?
To cancel a booking with Premier Inn select the ‘View or Cancel booking’ option located in the top right hand corner of the website.
You need to know the booking reference number and enter either the bookers' surname or one of the guests' surnames.
Once you have cancelled your booking we will send you a cancellation confirmation email.
Important: If you have booked a Premier Saver you may not be able to amend your booking. Please check the terms and conditions of the Premier Saver you booked for full details.
How do I know that my refund was successful?
A message will be displayed on screen confirming the cancellation number and that the refund was successful. You will also receive a confirmation email and if necessary a refund receipt.