Wells (Somerset) hotel

Enjoy the natural beauty of Wells, from the heights of Cheddar Gorge to the dramatic Wookey Hole caves

New hotel

TripAdvisor Traveller rating:

640 reviews

Certificate of Excellence

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Rowdens Road, Wells, Somerset BA5 1UA

Sat Nav Directions: BA5 1UA

Directions: Leave the A37 onto the A361 towards Shepton Mallet. Continue to follow the A361 into the A371 (Wells Road). Continue on the A371 for 4 miles towards Wells. Hotel is on the left.

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Transport and local information: Wells Cathedral 1 mile
Bishop's Barn 0.4 miles
The Bishops Palace and Gardens 0.7 mile
Cheddar Gorge 9 miles
Mendip Hills 10 miles
Wookey Hole Caves 2.4 miles

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Hotel Parking:

Chargeable on-site parking is available at £4 per day. Parking is managed by Horizon.

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1-5 of {{640 | number:0}} reviews

7 Sep 2020

Susie_Don

Trip Type: Couples

"Great hotel"

A great hotel in a good location but since we were there last the parking payment arrangements had changed & it was no longer possible to pay the hotel directly. It wasn’t terribly easy to pay over the phone and some people may really struggle. I found it quite frustrating and was concerned if it had been done correctly as there was no confirmation of payment sent through. Not a great fan of this new process which we found was the same at the next Premier Inn we stayed at too. A machine in the car park or being able to pay the hotel directly is much easier !

28 Aug 2020

JRBrenin

Trip Type:

"A pleasant stay"

We stayed in this hotel last night and, overall, it was a very pleasant experience. First impressions on arrival: A very presentable hotel building in an excellent location, very close to Wells city centre. There was plenty of parking space available next to the hotel. Apparently, the parking App for payment wasn't working, so I had to make a call and pay the £4 for 24 hours parking by inputting bank details etc. on the phone. No big deal - took a couple of minutes. FREE parking would be fabulous!! The lady in reception was pleasant and helpful, and checking in was straightforward. The foyer area was clean and organised. Pity the drinks machine was 'out of order', as it's so handy for an emergency bottle of water at night! Our room was very fresh and welcoming. Great to have air conditioning. Lovely, comfortable beds and a very clean bathroom. All the facilities worked well, and it was nice to have the power sockets on either side of the bed for phone charging. (Not all premier inns have this). One disappointment was breakfast: I had booked and paid for breakfast online and had received a confirmation email 4 days before. On arrival, however, I was told that actually we were NOT booked in for breakfast due to numbers of guests. I realise things are difficult at the moment, but I'm surprised we weren't informed of this in advance. The lady at reception was apologetic and I was assured that a refund would be paid. This has yet to reach my account, but I'm sure it will be sorted in the next few days. Had it not been for the breakfast issue, I would have probably given this hotel a rating of 5, as it was lovely and clean, generally well managed and in such a good location. We would definitely stay here again.

28 Aug 2020

T9445LBjanel

Trip Type:

"Restful, safe and secure"

First time away with my girls after my divorce. Needed somewhere I felt safe and secure to stay and Premier Inn fitted the bill as I had stayed in several, and they had always been good - they also had a reassuring Covid policy. The the staff at Wells were very welcoming and I was pleased to see the precautions that were in place. Each of the members of staff (I think we met all of them over our 4-day stay) were kind and courteous and maintaining good quality of service under quite difficult conditions. Thank you to all the staff - you were great and I'd definitely come to stay again.

16 Aug 2020

suziesmudge2015

Kenilworth, United Kingdom

Trip Type:

"Lovely night away"

Wells Premier Inn is within walking distance of the city centre with lots of parking that costs £4. It was clean and the staff were pleasant. Breakfast was well organised and tasty but they do need to invest in 2 toasters that work, I gave up on toast as it took so long to do. Would definitely return.

6 Aug 2020

Lolich

Stevenage

Trip Type: Family

"Pefect stay"

We stayed for one night visiting family. Very clean felt very safe with covid measures. Lovely staff very welcoming. Breakfast really good cooked perfectly we were served by Tara who couldn't of been nicer.

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Hotel description Wells might be England's smallest city, but it's packed with history and stunning architecture - the perfect location for a culture-filled short break. While you're here, take a stroll through the tranquil gardens at the ancient Bishop's Palace, sample some delicious local Somerset cider or explore the mysterious Wookey Hole caves. After you've worked up an appetite exploring beautiful Somerset, it's time to treat yourself to dinner at Thyme restaurant and then drift off into a great night's sleep in your luxurious Hypnos bed.

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