FAQs | My Premier Inn
Why sign up for a My Premier Inn account?
When you sign up for a My Premier Inn account, we'll store your details securely so you won't have to enter them every time you book. If you do not have a My Premier Inn account please sign up here.
What’s the difference between a My Premier Inn account and a Premier Inn Business account?
A My Premier Inn account enables you to keep track of your bookings and helps speed up the booking process by storing your details and preferences. A Premier Inn Business account is our free service which allows you to charge business expenses direct to your company, saving you time and giving you more control over your spending.
Are my card details safe?
Yes, you’ll see that this site uses a secure server and a high level of encryption.
Once you've saved your credit card details on your profile, we only reveal the last three digits of your card number. If you wish to edit your details stored in the member's area, the existing details will be wiped and the form cleared.
Remember: if you're making a booking for a future date beyond the expiry date of the card you have stored, you will be advised that the card is invalid and be required to enter an alternative card to complete the booking.
How does ‘remember me’ work?
If you choose to use the ‘remember me’ function, we will drop a cookie onto your device so that every time you return to our website we will automatically log you into your membership profile.
We do not recommend that you use this option if you use a public or shared device.
I can't see all my bookings in my My Premier Inn account
Bookings are linked to your registered details. Therefore any bookings made prior to registering, or made without first logging in, will not be displayed in your account.
If you have a booking reference, please use the 'Manage booking' link at the top of our website.
Temporarily, guests staying at some of our hotels may have issues viewing or amending their booking information. Click here to see details of hotels affected.
Where can I see my previous booking history?
You can view your booking history for the past 90 days in My Premier Inn. We do not currently display a full booking and stay history for bookings older than 90 days due to storage limitations.
I registered my room preferences but they don’t appear in my booking
In order for us to pre-populate your booking preferences we need to know who you are. Please make sure you are logged into My Premier Inn before you start your booking. If you do not have a My Premier Inn account please sign up here.
If you don’t always use the same type of room, you can enter the room types you use most frequently as your preferences and change these in the booking process when you want something slightly different.
How do I remove my card details from My Premier Inn profile?
Removing your card details is easy - just log into your My Premier Inn account, select 'Settings' and then scroll down to 'Payment'. From there, you can simply find and remove your card details.
Can I close my My Premier Inn account?
Yes, to close your account at any time please log in to your Premier Inn account and select "delete profile" from your account settings.