My Premier Inn help

I’ve forgotten my TINA PIN, what should I do?

If you've forgotten your PIN, select the 'Forgotten your PIN code?' link underneath the login options, and follow the simple instructions. Make sure you enter the phone number you used to register with us.

How does ‘remember me’ work?

If you choose to use the ‘remember me’ function, we will drop a cookie onto your PC so that every time you return to our website we will automatically log you into your membership profile.

We do not recommend that you use this option if you use a public or shared PC.

I can't see all my bookings in my My Premier Inn account

Bookings are linked to your registered details. Therefore any bookings made prior to registering, or made without first logging in, will not be displayed.

If you have a booking reference you can use this to view your booking here. This option can also be found in the top right-hand corner throughout our website.

Where can I see my previous booking history?

You can view your booking history for the past 90 days in My Premier Inn. We do not currently display a full booking and stay history for bookings older than 90 days due to storage limitations.

I registered my room preferences but they don’t appear in my booking

In order for us to pre-populate your booking preferences we need to know who you are. Please make sure you are logged into My Premier Inn before you start your booking.

If you don’t always use the same type of room, you can enter the room types you use most frequently as your preferences and change these in the booking process when you want something slightly different.

How do I remove my card details from My Premier Inn profile?

All you need to do is log in to My Premier Inn and select the 'payment preferences' option. From here select 'delete card' and your details will be removed.