Welcome to our new improved site, designed to make it easier for you to find and book your perfect stay
Find out more
Good Night Guarantee
We’ve thought of everything you need to have a great night’s sleep
A good night's sleep guaranteed
At Premier Inn we’ve thought of everything you need to have a great night’s sleep. From our super-comfy Hypnos beds, to a choice of firm or soft pillows, we’re always on the lookout for ways to make bedtime better.
In fact, we're so confident you'll have a great night's sleep that, if you don't, we'll give you your money back*. Just speak to one of our friendly reception team. This is our Good Night Guarantee.
Frequently asked questions
What is the Good Night Guarantee?
At Premier Inn, we're so confident you'll have a great night's sleep that if you don't, we'll give you your money back*.
If there’s a problem, just have a chat with a member of our friendly reception team. They’ll be happy to put things right. This is our Good Night Guarantee.
What do I do if I'm unhappy during my stay?
The first thing to do is speak to one of our team, who’ll be happy to put things right for you. Our friendly reception teams are on hand 24 hours a day, 7 days a week.
Who do I speak to if I do not wish to discuss my complaint with the reception team?
We’ve thought about that. In every bedroom, you’ll find the contact details of the management team responsible for your hotel. They’ll be happy to hear from you.
Is there a time limit on when I can have my money back under the Good Night Guarantee?
Most guests let us know if there’s been a problem while they’re still staying with us. However – if you don’t get the chance to do that, you have up to seven days from check-out to claim on our Good Night Guarantee.