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Epsom North hotel

You're in for a really wild time at Chessington World of Adventures, just a 15-minute drive away

TripAdvisor Traveller rating:

320 reviews

Guest Rating:

4.5

Based on 448 surveys

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272 Kingston Road, Ewell, Epsom KT19 0SH

Sat Nav Directions: KT19 0SH

Directions: Exit the M25(J10), follow A3 towards London, after 9.5 miles exit A3 at Tolworth and follow signs for Epsom and Ewell. Hotel is 1 miles along A240 on left, behind the Queen Adelaide.

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Transport and local information: Walton Heath Golf Club
Chessington World of Adventures
Thorpe Park
Stoneleigh Train Station 1 mile

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Hotel Parking: Free on-site parking is available at this hotel.

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1-5 of {{320 | number:0}} reviews

22 Apr 2019

Daniel C

Spalding, United Kingdom

Trip Type: Business

"Just one night"

Just one night, very good and friendly from the start. Room was very quiet and clean, the woodland nearby creates a plesant atmosphere. Next door there is a resturant, which is ok in general. The hotel is a good price and 20-25 mins from the city.

14 Apr 2019

660lindseyd

Stevenage, United Kingdom

Trip Type: Family

"Spacious room"

We came here not expecting luxury, especially after paying only £55 for 1 night. The room was big and made up correctly for 2 adults and 2 kids. Bathroom was clean. Old stains on the bath but this was from wear not dirt. The shower was AMAZING and powerful. This is a perfect cheap option if you are visiting Chessington.

10 Apr 2019

Pioneer11513848563

Cambridge, United Kingdom

Trip Type: Family

"Uncomfortable"

This hotel was ideal as it is within good location of CWOA but this is my only good point about the entire hotel. the beds here are so uncomfortable and lumpy I struggled to sleep at all. the rooms are freezing cold . The hotel is unsecured so anyone can gain entry to all corridors.(compared to travelodges where you need key access to enter corridoors) the noise from trolley carts being pulled across the pathway next to windows was very loud. Overall I qouldnt recommend staying here. On top of this there is no where to eat breakfast before 9am So if you plan to stay and head to CWOA your going to have to go hungry. I'm very disappointed with this stay

25 Mar 2019

KevinH6224

Hatfield, United Kingdom

Trip Type: Family

"Stay clear of this Premier Inn"

Cold hotel, Corridors and rooms. Lack of proper pillows. No spares available. No breakfast facilities. Restaurant attached closed for breakfast. Staff very polite. This hotel requires refurbishing asap.

6 Mar 2019

WesW999

Trip Type: Family

"Avoid! No one will take responsibility for sorting or listening to problems. Premier Inn you are shocking."

On arrival staff were outside smoking, they came in to meet us after a short while and we gave the booking reference to keep it simple as my Mother had made the initial booking online on our behalf. The staff member appeared to be unable to locate the booking even though we had the reference and gave both our name and my Mothers (we even had the printouts). The staff member went to the back office leaving us all quite worried we wouldn’t be accommodated. When he came back he advised it was ok and he had found the booking but there was no name attached. We checked in using our details (my wife gave her driving licence) and we paid in cash, we even over paid by £1 as there was no change available! We went to our room and found only one double bed was present for 2 adults and 2 children? I returned to reception and the staff member was outside smoking again. He looked out of his depth and didn’t seem to know what he was doing, there was a note beside him which he was referring to and another room was given to us. We went to the next room and one double with one single was present. Yet again I returned to the staff member who then put another bed together in the room. The extra bed was solid like it was missing a mattress, you could feel all the springs and it wasn’t nice. Fortunately a small child with little weight was able to stay on it. We felt like a tin of sardines, all the beds were crammed in a small room. I turned the heating down to the minimum as it was so hot. I returned to reception again and asked for sufficient towels which we collected later in the evening as we had not been given them. I took my family to the attached pub, and a pub it was! It was a busy drinkers establishment with smoking and rowdy behaviour. No available tables and completely unacceptable for young children. We ended up ordering pizza to be delivered to the hotel as we couldn’t eat. We had a sleepless night as we were too hot and all crammed in a small space. We woke and went to get breakfast, the website advertises breakfast as I have always known. But it turned out the website was incorrect and the “pub” outside was no longer offering the breakfast or any breakfast. We set off on a walk around the local area to find something to eat and eventually found a bakery. Not ideal when we had to prepare for a wedding. We attended our family wedding (my Brother) and returned late that night to find the heating up high again, yet again I turned it down, another sleepless night. We packed up the following morning and when we were checking out the fresh staff member asked how we found the stay. I explained that it wasn’t good and raised concerns about the small crammed room, heating and no appropriate place to eat even though it is advertised. She showed empathy and understanding, she explained that the pub had been sold and agreed it was not ideal. She also explained that we had been given the wrong room. She had prepared the room for us and she had just seen that the room was completely untouched. She explained it was a staff issue and apologised. Although I was aware of the sleep guarantee I hadn’t even thought of it and I had made the complaint directly to the staff, perhaps she could of advised of this potential process or even offered some sort of renumeration for such a bad experience. But nothing was offered. Stay away! We have since tried to give feedback and make a complaint and it’s been horrible. No one will talk, they hide behind data protection. They won’t speak to me, my wife (the ID they took) or even my Mother that made the online booking. Explain that one to me! It seems they claim to have no record of us even being there, even though they sent out a survey after the visit. The saga continues. Good luck to anyone that stays here.

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Hotel description Grand Slam tennis, world-class racing and awe-inspiring history, Premier Inn Epsom North puts it all at your fingertips. Get the inside track at Epsom Racecourse. Spend the day like royalty at Hampton Court Palace and Gardens. See all the aces at Wimbledon. Or seek out the sights in central London. And, with a great place to eat at the restaurant next door, free parking, spacious rooms and our extra-comfy beds, you're guaranteed a night's sleep.

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Epsom North hotel

You're in for a really wild time at Chessington World of Adventures, just a 15-minute drive away

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