Liverpool City Centre (Moorfields) hotel

Our first impression of the hotel was an empty reception desk because the 2 female receptionists were outside having a cigarette. We went back out and asked them about parking and they confirmed we were in the correct car park to receive parking for our stay which was about 20 hours, for just £9. Bonus! The room was fine. Bath and over bath shower. Nice comfy bed. The room which didnt look out onto the street was quiet, except for the heavy footed occupants in the room above, we could hear every word and every step. The blackout curtains were excellent. Not so great points, the abundance of drug users walking around on the street outside the hotel, no iron or ironing board in the room so we had to carry them up from reception, drawer in 'wardrobe' wouldn't open. Very little storage space. The room was boiling hot until we discovered air conditioning. No beaker to pop our toothbrushes in, definitely not enough towels for 2 people even for 1 night. Its a great location if visiting the Cavern Club.

Arrived after 5 hour drive, found car park confusing, we pulled into the street & there was a car park opposite Premier Inn which we parked in, only to find out there was another a little further up which is the one we should have parked in Should be made clearer on description although it does say NCP - after multiple delays on our journey & negotiating the tolls into the city our brain capacity was probably depleted upon arrival & we were so glad to see our destination we just parked up Entered the premier inn to a very rude receptionist who wasn’t interested in helping guests but abruptly directed everyone to the machines to self check in. I told her I had a few questions & she snapped back check in there first I checked in & then asked how the car park worked, she informed we were in wrong one & snapped that it says NCP on app I had to ask when / where breakfast was as she didn’t say anything & we figured out ourselves where our room was as again she wasn’t interested We went to the room & we were disappointed. The place is very old & tired & the bathroom smelt of wee but I think it was a damp smell as the bathroom fan was rubbish Our view looked out directly into a building site complete with cranes & several builders so needless to say it was noisy & not very romantic! We’ve stayed in lots of Premier Inns around the UK & find them good value for money some are obviously better than others but this was by far the worst! We’d pre-booked breakfast for 2 mornings which was disappointing too Had to wait ages to be seated despite staff milling around Restaurant was dirty, food on floors, tables not cleared, generally shabby & sticky tables Air con on full blast despite it being early & daytime temps not being over 20 degrees at hottest Staff were lazy, inattentive & more interested in shouting to each other about what coffee they wanted Food was not replenished when finished, we had to find a member of staff willing to get more but still had to wait ages for scrambled eggs Toasters took forever although this is often standard everywhere Staff helped themselves to huge plates of breakfasts despite there still being guests there with no regard to finishing further items of food so if we wanted more it was tough Staff tidied away items of food before 10.30 squirrelling away fruit so not even a banana left Both days myself & my partner had bad stomachs following the breakfast Stocks of coffee & milk in reception were not topped up, multiple guest asking reception staff for milk Check out & eventual discount on car park was good but aside from that there was nothing else good to say about this premier inn

Hotel well situated, 15 minute walk from Lime Street train station. Self check in which is ok if you don't need any help, if you do you have to ring a bell for someone to come. Room was quite good with a comfy bed and pillows. Only downside there were building works outside of our window. There was also an issue with no milk cartons available for tea/coffee in the room. Also returned to eat in the attached restaurant at around 7 in the evening and there was a sign advising the restaurant was closed. Nobody around to ask, so went back into the city to gat a take a way. On my return, I noticed people going into the restaurant and asked the lady who was dealing with them what was what. "Oh, we hadn't turned the sign round" Very annoying. After all this, because of the location, I would return

Room 426. We arrived a bit early so waited in the lobby area. This hotel has no kerb appeal as it down a side street slap bang opposite a big multi storey carpark so if your room is at the front you will get no views at all. I know it's a city centre hotel for convenience but that's it. The road it's on seems to be a through run for druggies and homeless people which is a shame. While we were waiting for our key we had to witness nothing less an entitled gobby woman sounding off about how she was being forced out after being rehomed and had been staying at this hotel for a couple of months. I think the staff should have took this outside to be honest but let her rant on for a good half an hour. Not a good look for the hotel. Anyway, all that are the bad points, now for the good. We made our way up to our room. There are 2 ways up and both secure because both the stairs and the lift require room key access. Once in the room (apart from the view of the aforementioned car park) we found it clean and tidy and the bed very comfy. We dined in the adjoined restaurant for our evening meal. It was a well set out area and you could choose your seat. It took a while from ordering to getting your food but it was worth it. My burger was cooked beautifully but it was missing the onions rings. Upon mentioning this to a young lady serving she promptly went off and came back with a bowl of them for me. Great service. Breakfast the next day was a full variaty of hot and continental choices and catered for all tastes. All in all the rooms and the dining were the best bit about this hotel, the front of house staff try their best to handle awkward guests but if that's where the government put these people then they can't be blamed really. Don't let this put you off staying as this hotel is ideal for city centre just not the best looking for views

I have just returned home after a three night stay here, and was very happy indeed with the hotel overall. The location is excellent, pretty much exactly a 10-minute walk from Lime Street station and slightly less from the shops in the city centre, as well as the Cavern quarter. The hotel feels in need of some updating in places; the reception area and restaurant are modern and well done but the stairs and my room both felt just a little bit shabby in parts. But everywhere was spotlessly clean and the bathroom was well maintained with a decent shower. There was quite a lot of noise during the working day from the building site across the road in my room but very little in the evening/night for central Liverpool. Breakfast was very good although I have had better Premier Inn ones, mainly in little details like readily available alternative milks (without having to find someone to ask) or having bananas every day. But I do like the crumpets! All the staff I met were very friendly and helpful. I will definitely consider staying here again when I next visit Liverpool.