Whitstable hotel

Good afternoon in reference to our 3 night stay at your Whitstable Premier from the 27th/30th June, we encountered a few issues the first night we were kept awake most of the night with constant banging of doors etc, we only managed to get a couple of hours sleep, the room we were allocated ( no 100 ) seemed to have been extended with the window size not adequate for that size room, also looking out of the window to the left is the smoking area where at 6am two mornings we could here people talking ( I’m a smoker ) but this area seems too close to this room. We also like to watch the Morning/Evening news the Remot Control was not working went to reception and was given some new batteries, replaced them still not working went back to reception given another Remote still not working gave up then. The following day we reported the noise overnight to reception spoke to young lady at reception, her response was there was a problem at the rear of the hotel but not our side no one else has complained, was I lying No! , she said I should have spoke to the night porter not at 2/3 am in the morning, she did not seem overly concerned gave me a card with a phone number for the night porter to and a card for Guest Relations thus this email. Finally a third Remote worked, surely these should be checked. We have stayed at various Premier Inn over time but this was not one of our Best Experiences. Await your reply Barry & Michelle Kayes.

Check in was fine. Room change was no problem. Bedding in room stained. Bed uncomfortable. Section of bathroom floor felt like it was giving way. Sofa had stains on it. Wouldn’t use it or rest clothes on it. No air con so extremely hot in room. Fan provided. Breakfast ok but wouldn’t recommend dinner. I have had better dinners on a plane. Parking was fine. I don’t feel it was worth what I paid. I’ve stayed at other Premier Inns without these complaints

Lovely and comfortable room. On-site parking available. I ate at the in-house restaurant for dinner- the food was delicious. Every member of staff who assisted me was most warm and friendly. I would love to stay again.

TV didn't work, breakfast was £10.99 extra per person, staff were moody. We had booked for a one night stay the previous day, and we liked Whitstable so much we thought we stay an extra night. But when went online to book it, the price had increased by £25! I contacted Premier Inn but there was no leeway for guests already there. We didn't stay an extra night!! The rooms are worth £45 at most. £66 was steep but £91 is ridiculous!! Don't pay it!!

One of the hottest weekends of the year was made better by the staff, all were welcoming and so helpful 👌 especially Julia in the restaurant who was beyond helpful when we had to be out by seven to attend a 40th party for our son. Julia made sure we were served quickly and explained the meal deal to us lovely lady. We was surprised to see her in the morning for breakfast again she explained how everything worked and was soo friendly helpful a very stand out member of staff