Cirencester hotel

Room was good sized and had a settee, it was overlooking the main entrance of hotel. Bed and pillows were comfy. There was no fridge in the room, nor was there an iron and ironboard. There were no slippers neither shower cap for my wife. I went down to enquire at Reception and she replied these items aren't provided. :-( Tea and coffe was provided in the room. We booked the hotel knowing that the restaurant was under renovation and breakfast wouldn't be served. But we werwe infmd that alternate arrangements wud be made. If you have charged us the original rates whc included breakfast then we expected much more then the insipid croissant and green apples ,bananas laid out in the small lobby. You shud hv offered us small cups of yoghurt, small portions of cereals with fresh milk, some sandwiches, more fruits, like plums, berries, peaches etc. The carpet in room was not hoovered, the desk was not wiped clean, during our 4 d stay. You didnt have a system in place where we can hang the Notice on our door instructing hotel to clean the room . You didnt inform us that we had to come down and inform Receptionist to clean our Room !!! We did that once we learnt of this NEW RULE. We are international Travellers and haven't come across this sort of a Rule ! The toilet and bath tub were cleaned well. Towels and napkins were changed every two days whc is very acceptable as we believe in "saving the earth". There were no water bottles provided in room. Air-condition system was operating well. These are our healthy and honest feedback. We had paid you more than we paid Novotel Hotel in Leeds City and expected much better amenities. I look forward to hearing from you re: the corrective actions that you plan to put in place. Frankly I expect a refund in part, for the Rubbish "breakfast" provided. Captain A. D.Moos FNI, FCMMI Dubai

Rooms basic, for the money charged. Breakfast was a below standard croissant and fruit as restaurant was being refurbished. Self service coffee machine empty. Friends entered their room and it hadn't been cleaned from previous guests!

Great hotel, conveniently located for Cotes and surrounding area. I stayed in Premier plus room. The bed was super comfy and the room was very spacious! Large tv, coffee and tea, iron and ironing board were very much appreciated. Good clean bathroom with pleasantly scented body wash. Love soft pillow and crisp white bed linen. Good free parking and quick and convenient check in. friendly staff. The only problem was that restaurant was closed so complementary breakfast in the reception was very poor (choc pastry and apples).

Bed was really comfy BUT the room was very stuffy and the air conditioner wouldn't go down in temperature and the fan didn'twork either. Shower was barely warm enough and only 2 tea bags. No fridge. Only 2 pillows. No flannels. Not informed at time of booking by phone that there was currently no restaurant for breakfast or dinner. Definitely too expensive for what was provided. We should not have had to pay full price.

Stayed here in a downstairs room behind reception for a couple of days. Despite the closeness of the main roads we couldn’t here any traffic noise from our room and had a good nights sleep. The hotel itself is a pretty standard PI. It could do with a bit of TLC and why we were there building work going on so the onsite restaurant wasn’t open. We had been told this at time of booking. The car park is free which made a change