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Frequently asked questions

How do I update my Sat Nav with Premier Inn hotel locations?

With more than 590 Premier Inns across the UK and Ireland, you're always bound to find one within easy reach. Just upload one of our Point-of-Interest (POI) files from here: http://www.premierinn.com/en/why/locations/satnav.html onto your Sat Nav system and you'll see our hotels displayed on your screen.

We recommend you view the Premier Inn website from a PC, Mac or laptop for the best experience.

I'd like a map of the surrounding area for the Premier Inn hotel I've booked. Can you help?

Yes, try our route planner tool, which is available here: http://www.premierinn.com/en/route.action. It calculates your journey for you, providing detailed directions as well as a map of your route.

We recommend you view the Premier Inn website from a PC, Mac or laptop for the best experience.

How can I make managing business travel expenses easier?

Our Premier Inn Business Account card is designed to make managing your business travel expenses simpler and more efficient. For more information, visit: http://www.premierinn.com/en/business/business_account.html.

We recommend you view the Premier Inn website from a PC, Mac or laptop for the best experience.

How do I get local directions to my hotel?

You’ll find directions and an interactive map on the hotel details page for your chosen Premier Inn. If you’d like to use our route planner tool, you’ll find it here: http://www.premierinn.com/en/route.action

We recommend you view the Premier Inn website from a PC, Mac or laptop for the best experience.

Which hotels have airport transfers?

Airport transfers are available at the following Premier Inns:

Gatwick Airport Central
Gatwick Airport South
Glasgow Airport
Heathrow Airport (Bath Road)
Heathrow Airport (M4/J4)
Manchester Airport

How can I book airport transfers?

For full details of airport transfers at Gatwick Central, Gatwick South, Glasgow, Heathrow (Bath Road), Heathrow (M4/J4), Manchester, please visit: http://www.premierinn.com/en/faq/travel_directions/airport_transfers.html

We recommend you view the Premier Inn website from a PC, Mac or laptop for the best experience.

What's Park & fly?

Park & fly is a type of package deal we offer at some of our airport locations. The deal includes a one night stay for up to 2 adults and 2 children at a hotel near the airport, a secure car parking facility for your car while you're away (may be offsite) and a Grab & Go breakfast.

Selected hotels offer free transfers to and from the airport from the parking facility, confirmation of this must be obtained when making your booking.

We’re sorry but you can’t book a Park & fly package through this app at the moment. If you’d like to book Park & fly, please visit: http://www.premierinn.com/en/parkAndFly.action

We recommend you view the Premier Inn website from a PC, Mac or laptop for the best experience.

Which hotels do Park & fly?

Our Park & fly package deals are available at the following Premier Inns:

Birmingham NEC/Airport
East Midlands Airport
Gatwick Airport Central
Heathrow Airport (Bath Road)
Luton Airport (M1, J9)
Manchester Airport

We’re sorry but you can’t book a Park & fly package through this app at the moment. If you’d like to book Park & fly, please visit: http://www.premierinn.com/en/parkAndFly.action.

We recommend you view the Premier Inn website from a PC, Mac or laptop for the best experience.

How do I make a Park & fly booking?

Park & fly package deals are available to book through our website, over the phone with our Customer Contact Centre or with the hotel direct.

To book online please visit our Park & fly pages at: http://www.premierinn.com/en/parkAndFly.action.

To book with our Customer Contact Centre, please call 0871 527 8000*. Lines are open from 8am – 8pm Monday to Saturday and from 9am – 8pm on Sundays.

We recommend you view the Premier Inn website from a PC, Mac or laptop for the best experience.
*Calls cost 10p + network extras

How do I find out if the Premier Inn I'm staying at has parking?

Most Premier Inns offer free on-site car parking, however some hotels can only provide limited car parking or may charge a small fee.

Please check the hotel details page of your chosen hotel. If the hotel does have parking there will be a parking facility icon displayed next to the images of the hotel.

Parking in London and the congestion zone

For information on the areas and times in which the congestion charge applies, please call 0845 900 1234 or visit http://www.tfl.gov.uk/roadusers/congestioncharging/

Can I pre-book a parking space?

It is not possible to pre-book a parking space. At all Premier Inns parking is based on a first come first served basis, apart from when you have booked a Park & fly package at one of our airport hotels.