With an overall score of 79%, we’ve been rated the UK’s top hotel chain, keeping hold of our status as a Which? Recommended Provider for a third year.
Which? surveyed 4,000 of its members and the general public about what makes a hotel chain the best in the UK. Those people were asked about things like value for money, customer service and cleanliness. Plus with reviewers loving our comfy Hypnos beds, we continue to be one of the few hotel chains scoring five stars for bed comfort!
Simon Jones, managing director of Premier Inn & Restaurants UK, said: ''We are delighted that Which? has awarded Premier Inn the accolade of the UK's top-rated hotel chain for a third year. This year’s report has celebrated many of the things our guests love about Premier Inn; our fantastic beds, our high standards of cleanliness, and excellent customer service, none of which would be possible without the hard work and passion that our team members put into making Premier Inn such a great place to stay. For this contribution to have been acknowledged at such a high level once again, is something we are extremely proud of.”