FAQs | Good Night Guarantee
What is the Good Night Guarantee?
At Premier Inn, we're so confident you'll have a great night's sleep that if you don't, we'll give you your money back. If there’s a problem, just have a chat with a member of our friendly reception team. They’ll be happy to put things right. This is our Good Night Guarantee. Terms apply
What do I do if I'm unhappy during my stay?
The first thing to do is speak to one of our team, who’ll be happy to put things right for you. Our friendly reception teams are on hand 24 hours a day, 7 days a week.
Is there a time limit on when I can have my money back under the Good Night Guarantee?
Most guests let us know if there’s been a problem while they’re still staying with us. However – if you don’t get the chance to do that, you have up to seven days from check-out to claim on our Good Night Guarantee.