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Frequently asked questions

Are the rates shown on this website per person or per room?

Our rates are per room, per night. They include VAT. Meals are not included in the room price.

When you book, we'll give you a total price for the rooms and number of nights you've requested. If you've booked a Premier Saver room and would like to pay for your room with a credit card you will be charged a £2 processing fee. There is no fee for payments made with a debit card and flexible rate rooms do not incur a credit card processing fee.

At sites where pre payment is accepted, payment for Premier Saver bookings will be taken at the time of booking.

Need price details? Please go to 'Book a Hotel' and use the 'Find a Hotel' option to search for the hotel whose price details you need.

Why does it say 'some hotels may charge a supplement during key events and periods of high demand'?

In common with other hotel companies, we charge a supplement at certain hotels during key events such as Wimbledon or Royal Ascot, or at other times when there is high demand. You can rest assured, however, that our prices are still highly competitive and great value for money compared to other hotels in the area.

How do I get the best price when booking?

We want you to get the best value for money when you stay with us, so here are a few tips. First, book online if you can. You'll always get our lowest prices when you book online rather than by phone.

Look out for our Premier Savers - such as rooms from just £29. These are only available when you book online. If a Premier Saver is available it will appear in your search results when you click for availability.

Payment is taken on arrival. If you've booked a Premier Saver room and you'd like to pay by credit card, you'll be charged a fee of £2 to process your payment. We won't charge you anything to reserve a room online with your credit card, or for payments made with debit cards. Flexible rate rooms do not incur a card processing fee.

At sites where pre payment is accepted, payment for Premier Saver bookings will be taken at the time of booking.