Brentwood Hotel

Das Hotel erfüllt alle Erwartungen an Premier Inn: Sauberkeit, gute Lage, freundliches Personal, schnelle Abwicklung und "good night guarantee" Wir waren allerdings überrascht, dass es dort nur EINEN Preis für das Frühstück gibt, im Gegensatz zu allen anderen Premier Inn, in denen wir übernachteten in den letzten 7 Jahren: Man bezahlt also auch für eine Scheibe Toast und eine Tasse Tee die vollen 8,75. Die Good Night Guarantee ist sofort eingehalten worden, als uns gegenüber zwei Zimmer mehr als laut neu belegt wurden ...um ein Uhr nachts.

Terrible hotel Air conditioning not working correctly I payed for WiFi to get 8mbps 🙄 Ridiculous Key card was incorrectly coded I couldn't get in the lift In the toilet was a few sheets of toilet paper it clearly hadn't been stocked A women was there asking for toilet paper as I was checking in

At the beginning of the stay receptionist informed us about parking. Then realised that it only has 20 spaces and was already full. Had to come back and park in the temporary car park again to ask for an alternative and only then did she say there is also the station car park. None of this was clearly explained on the website. Station car park is £10 per day but runs out at 4:30 am no matter how long you've parked so had to pay for 4 days. Breakfast wasn't fresh by the time we came down on two of the three nights we stayed there . Old poached eggs, rubbery scrambled eggs, dry bacon, mushy beans. I think by the end of the morning they are just trying to shift what's left. Found a long hair in my beans. Hash browns tasted like they were roasted in a dirty oven, you could taste the smoke. It wasn't pretty. Didn't eat on the third day. Husband addressed it with staff but was told that the hair was probably from a guest as the cook has short hair (so do we) and oven apparently gets cleaned every day. Lady was very defensive and gaslighting us. I am not sure why as there was no need. She eventually agreed to a refund but her reaction left a worse taste in our mouth than the breakfast.

Lovely Room, Poor Service Experience We had high hopes for our stay. The rooms were lovely—clean, spacious, comfortable beds, and great air con, which was very welcome during the heatwave. Unfortunately, breakfast was a letdown. On the first morning, the food was lukewarm and dry—especially the scrambled eggs and mushrooms. I didn’t complain immediately, assuming it was a one-off. But the second morning was just as bad. The scrambled eggs and mushrooms were again dry, the hash brown had a bitter aftertaste—like it had picked up residue from an oven that hadn’t been properly deep cleaned—and a hair was found in my wife’s breakfast. We showed this to the woman on the breakfast desk (late 50s, also working reception). She was immediately defensive—saying the hair couldn’t have come from the chef as he had short hair, and must have fallen in from one of the guests. She also insisted the oven is cleaned daily, though the taste indicated a deep clean likely was needed. My concerns were met with excuses and deflection. I explained I hadn’t complained the day before, but the food issues were clearly ongoing. She made further excuses (such as “bacon can be dry”) and didn’t seem to take the concerns seriously. Later, I went back to explain that I felt gaslit by how the complaint was handled. At that point, she told me I’d been “aggressive,” which I disagree with. I was frustrated, yes, but not rude or confrontational. I even sat down to try to make her feel more at ease and explained I just wanted to give honest feedback. Eventually, she did apologise more sincerely, suggested smaller batches of food might help, and agreed to refund all the breakfasts we had prepaid, which we appreciated. Parking was another issue—only around 20 spaces, the “full” sign wasn’t working, and staff gave vague directions about where else to park. We were told to try the station car park, but the instructions were vague, which led to extra stress and wasted time. We weren’t expecting luxury—just hot, fresh good tasting food, basic hygiene, and a professional attitude when dealing with feedback. Sadly, it was the way our complaint was handled—not just the food—that left the worst impression. — Jay and Judy

Really uncomfortable single bed, the springs could be felt through the thin mattress protector. Hence very little sleep. Very disappointing as normally I find the single bed very comfortable. My wife was fine in the double bed as usual but needs the full width for medical reasons. Rest of the hotel experience fine - the hotel room had been refurbished with a nice walk in shower. However, the new furnishing was disappointing as the bedside shelves were too small as was the narrow shelf below the mirror. As seems to be usual for most modern hotel rooms no thought is given for ladies to be able to sit in front of a mirror to do their makeup and hair,