Brentwood Hotel

Das Hotel erfüllt alle Erwartungen an Premier Inn: Sauberkeit, gute Lage, freundliches Personal, schnelle Abwicklung und "good night guarantee" Wir waren allerdings überrascht, dass es dort nur EINEN Preis für das Frühstück gibt, im Gegensatz zu allen anderen Premier Inn, in denen wir übernachteten in den letzten 7 Jahren: Man bezahlt also auch für eine Scheibe Toast und eine Tasse Tee die vollen 8,75. Die Good Night Guarantee ist sofort eingehalten worden, als uns gegenüber zwei Zimmer mehr als laut neu belegt wurden ...um ein Uhr nachts.

Ok So will start with positives. Rooms always nice. Beautifully decorated. Air con great. Mirrors, lighting lovely. Spacious bed very very comfortable extra pillows and clean towels. Clean bathroom, hate toilet paper dispenser...why ? Bring back toilet roll. Lovely big cheise lounge in room very comfortable. Negatives. When entering the hotel the second set of doors open very slowly, can be fire hazard. Approaching the check in desk said good afternoon reception staff said " good afternoon, how are you" said good thank you. She said good also. Then proceed to say " were you from" I responded "London" she then said "NO, were you from " .. I repeat LONDON. She then said " oh I'm from south Africa so was just asking " I said OK. Now as a black women, for a white person to ask this is offensive, she didn't ask other white people where you from? Also if being a white south african and you don't know the history of what your people did to mine ! we are not the same and needs to be educated on her history and customer service NOT ACCEPTABLE!! Unfortunately room was not cleaned thougherly, empty bottle down side of cheise lounge and unquestionable stains on chair in room. I say questionable because the TV came on twice by itself at 10.30pm and 11pm and directly to babestation!! No idea how as never touched the remote! Room 105. I actually opened the door to check someone wasn't playing tricks from outside the door. Lastly your check out time is 12pm. Please tell me why the cleaner is knocking on my door at 11am? Woke me up from my sleep in that I've been craving for months. 😪

Having stayed in quite a few Premier Inns, this is definitely one of the better ones. Rooms we booked were immaculate and a/c worked a treat in the 30 degree heat. Only marked this down because the website states there are some parking spaces although parking is limited. This isn’t actually true. All the parking spaces were disabled spaces but there is free parking outside Brentwood tube station (directly opposite hotel) or paid parking with cctv at the train station. Our party all slept well as PI beds are comfy. Pillows weren’t to my liking but you can always take your own if you are fussy like me.

Frequently I have to travel on business. Whenever I do I always look for the nearest Premier Inn and Premier Inn Brentwood was no exception. In the last few years I’ve stayed at their Manchester Central hotel, Chelmsford hotel, Birmingham NEC hotel, Peterborough hotel and of course Brentwood. I booked in advance and upgraded to the meal deal because I know how high quality the food is at all Premier Inn hotels. On checking in I met this lady called Monique with a wonderful South African accent and we had a joke that James Bond had come to the hotel. She had a real laugh when I showed her my driving license. She was shaken but not stirred (my joke!) I asked her where I could park and she mentioned the car park round the back or the train station car park. Once I had taken my stuff to my room I went to park my car but the car park round the back was full. I went back and asked Monique where the train station car park was. She was super helpful and directed me to it. On top of that she arranged for me to have wifi in my room. However lets consider the room. The moment I got into it you could smell how clean it was. Those bedsheets were perfectly ironed and I can’t begin to tell you how comfortable that bed was. However before I went to bed I realised that I had only packed one t-shirt for my 3 day trip! Talk about being badly organised! I found a Sainsburys online. Before I went to the restaurant I asked how far that supermarket was from the hotel and they said “just a few minutes drive.” I was really hungry so I went to the restaurant and this wonderful lady called Sarah was there. She found I was on the meal deal and I upgraded by paying the £2. I ordered the nachos. Those nachos were authentic traditional mexican cooking, I felt as if I was in Mexico. Those chillis were perfectly cut, the chips were perfect and the sauce was just perfect. Then came my main meal, the burger and fries. Those fries were not from the freezer. Chef had clearly cut them on site from fresh ingredients and made them that evening. They were crisp as you like and tasted divine. That burger was a dream to eat as well. However that chocolate sundae topped it all off. Do you watch The Simpsons? Have you seen that episode where two Germans buy the nuclear power plant where Homer works? In that episode Homer talks about his love of chocolate. Then his new bosses say "well we come from the land of chocolate." Homer then spaces out and goes into a dream about chocolate. That’s how I felt! As always I had a great nights sleep which is one of the main reasons I stay at the Premier Inn. Those rooms are fit for a king. In the morning I went down for breakfast, they had my details on the system. I just love the Premier Inn all you can eat breakfast. Like in every other Premier Inn those hash browns are divine, they are super crisp and made fresh that morning. Those tomatoes are a joy to eat. The mushrooms are cooked and cut to perfection. Don’t get me started on the scrambled eggs! That was a joy to eat. The apple and orange juice not only tasted divine but they were perfectly chilled too! For seconds I always go for yoghurt and the berry medley which was a joy to eat. That night after my course I went to the restaurant again. I’d got something from the supermarket but I needed a pair of scissors to open it. Sarah kindly got me a pair of scissors after I asked her. She even remembered what flavour J20 I liked so talk about personal customer service! That’s another reason I am so loyal to Premier Inn! Like the night before I went for Nachos, burger and fries and the chocolate sundae. I just hope nobody heard me say “mmmmmm chocolate” like Homer Simpson. That night I went for something different. I tried the garlic mushrooms which were a joy to eat. I got a Texan burger and my only regret is I forgot to take a photo. That was a joy to eat. However for desert I went for the fruit salad. That really hit the spot. I loved those apples, the grapes and pineapple. They were also nicely chilled as well. All in all, I was shaken but not stirred.

Terrible hotel Air conditioning not working correctly I payed for WiFi to get 8mbps 🙄 Ridiculous Key card was incorrectly coded I couldn't get in the lift In the toilet was a few sheets of toilet paper it clearly hadn't been stocked A women was there asking for toilet paper as I was checking in