Question 1

What is Alton Towers best known for?

Accepted Answer

Alton Towers is best known for its world-class roller coasters. As one of the UK’s top attractions, it's a major draw for thrill-seekers and families alike.

Question 2

What is Alton Towers?

Accepted Answer

Alton Towers is a large theme park and resort located in Staffordshire, England. It features a wide range of rides, themed zones, a water park and more. For those planning a visit, there are plenty of places to stay near Alton Towers.

Question 3

When did Alton Towers open?

Accepted Answer

Alton Towers officially opened as a theme park in 1980, though the estate itself dates back centuries. Since then, it has grown into a major tourist destination.

Question 4

Is Alton Towers worth a visit?

Accepted Answer

Yes, Alton Towers is definitely worth a visit, especially for fans of theme parks and unique attractions.

Question 5

How big is Alton Towers?

Accepted Answer

Alton Towers spans over 500 acres, making it one of the UK’s largest theme parks. Its vast grounds include the theme park, gardens, a water park, and resort facilities. Booking Premier Inn hotels close to Alton Towers is recommended for those looking to get the full experience over multiple days.

Question 6

What are the big 7 rides at Alton Towers?

Accepted Answer

The Big 7 rides at Alton Towers are: The Smiler, Wicker Man, Nemesis Reborn, Galactica, Oblivion, Th13teen, and Rita.

Question 7

Can you do Alton Towers in a day?

Accepted Answer

While it is possible to experience many rides in one day, a full visit can feel rushed due to the park’s size and popularity. Many guests choose to book hotels near Alton Towers theme park to enjoy a more relaxed, two-day experience.

Question 8

How early should I get to Alton Towers?

Accepted Answer

It's best to arrive at least 30–60 minutes before the park opens to maximize your day.

Question 9

What happens if it rains at Alton Towers?

Accepted Answer

Many rides can operate in the rain, though some may close temporarily for safety. There are also indoor attractions and arcades to enjoy.

Question 10

What age group is Alton Towers aimed at?

Accepted Answer

Alton Towers caters to a wide range of age groups—from young children in CBeebies Land to teenagers and adults seeking thrills.

Question 11

What months does Alton Towers close?

Accepted Answer

Alton Towers typically closes in early November and reopens in March, with seasonal events like Scarefest and Christmas celebrations near the end of the season.

Question 12

What’s the difference between Flex, Semi-Flex, Advance, Standard and Non-Flex rates?

Accepted Answer

Flex – Pay now or on arrival, fully refundable with free cancellation up to 1pm on the day of arrival. Our most flexible rate – you can cancel and get a full refund up to 1pm on the day of arrival. You can also amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Semi-Flex – Pay now, fully refundable with free cancellation up to three full days before arrival. Fairly flexible rate – you can cancel and get a full refund up to three full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Advance – Pay now, fully refundable with free cancellation up to 28 full days before arrival, free to amend thereafter until the day of arrival. Fairly flexible rate – you can cancel and get a full refund up to 28 full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Standard – Pay now, non-refundable. Free to amend booking at the same hotel up to 1pm on the day of arrival. Slightly flexible rate – you won’t be able to cancel and get a full refund, but you can amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Non-Flex – Pay now. No amends or refunds. Our least flexible rate – you won’t be able to cancel or amend your stay after booking.

Question 13

What time is check-in and checkout?

Accepted Answer

Our standard check-in time is 3pm. For an additional fee*, you can start your stay sooner with early check-in from 11am. Add early check-in to your stay while making your booking, or afterwards by managing your stay in your Premier Inn account. Early check-in is subject to availability and not available at all Premier Inn hotels.

Checkout is by 12 noon on your departure date. If luggage storage is available, our teams will be happy to store any bags for you if you’d like to check out before 12pm.

*Prices and times will vary depending on date and location.

Question 14

Can I check in early?

Accepted Answer

For an additional fee*, you can start your stay sooner with early check-in from 11am. Add early check-in to your stay while making your booking, or afterwards by managing your stay in your Premier Inn account. Early check-in is subject to availability and not available at all Premier Inn hotels.

*Prices and times will vary depending on date and location.

Question 15

What is Premier Inn CleanProtect™?

Accepted Answer

In 2020 we launched Premier Inn CleanProtect™, our rigorous, daily cleaning method that’s used throughout our UK & Ireland hotels. Developed in partnership with Diversey, a global leader in cleaning and hygiene products for the healthcare and hospitality industries, our promise seeks to give you extra peace of mind so you can always book and stay with confidence.

Check-in - minimising contact at reception and providing hand sanitiser in most public areas for peace of mind.

Bed linen and towels - laundering all our linen and towels at over 60°C to thermally disinfect them, so you can enjoy a great night’s sleep. We’ve also placed spare pillows in a zip-up bag, for extra peace of mind.

Equipping our teams - providing our team members with all the equipment and sanitisers they need, as well as always operating in the safest way possible for our teams and guests.

A generous serving of safety - you can relax knowing that enhanced cleaning measures are in place throughout our restaurants. Tables are cleaned between visits and contactless payment is in place too, so you can dine safely and comfortably with us every time.

Clean on request - if you'd like your room cleaned during your stay with us, just let us know at reception and use the handy door hanger on the back of your door by 12pm each day.

Question 16

What facilities are provided for customers with disabilities?

Accepted Answer

Most Premier Inns have specially-adapted rooms allowing easier access for customers with disabilities. If there is no specially-adapted room available at the hotel of your choice, we will be happy to offer you alternative accommodation at a nearby Premier Inn. If you have difficulty walking, but do not need a specially-adapted room, please feel free to request a room near reception on the ground floor for easy access.

If you'd like get in touch, you can reach out to our specialist team via email at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).

Question 17

Can I bring my pet to a Premier Inn hotel?

Accepted Answer

Unfortunately, with the exception of trained assistance dogs, we don't allow pets to stay at our hotels.

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