Uttoxeter hotel

Third time staying at this hotel, always love the peaceful, quiet cosy rooms and very comfortable bed. I also appreciate the deep bath. Although we were disappointed with this stay to find the thermostat was smashed and so the heating not working, the room was quite cold as a result. We went to report the issue with the heating not working, rang the bell twice and no-one attended. We were unable to book breakfast when we arrived due to being fully booked as well, this was also disappointing. Still we had a blissful sleep and overall nice stay.

Location is convenient and the room was comfortable apart from the noise above through the night , granted this is not the hotel’s fault , on our first night we went to the bar after eating in town , there was a sign saying drinks wouldn’t be served from 9.30pm , we arrived at 8.55pm to be told they had stopped serving , we drew the bar persons attention to the sign saying 9.30pm , stopped serving was the blunt response , Saturday evening we arrived back from Alton Towers ready for food to be told there was a very limited menu and made to feel we were a hindrance,we then decided to try the breakfast this morning to arrive and be told they couldn’t accept walk ins , we accepted that we hadn’t booked but this has never happened in a premier inn before , we stressed that we were guests of the hotel and pointed at the empty tables to be told the chef is overwhelmed and can’t keep up , wow , there are no words , if the chef isn’t up to the job or feels mentally unwell then don’t come in , the reception staff are also really miserable and not welcoming, at least we saved money by going to the Greggs in the service station next door , will not be coming back to this hotel .

We booked 2 nights here and 2 rooms as our oldest son is 20. So we paid just under £600. When we returned after the first night and a full day at Alton towers we discovered our beds hadn’t been made, we had no clean towels, our cups weren’t replaced either in both rooms. Also when we went to the restaurant for our evening meal they were only offering a limited menu which was either pizzas or burgers. So for the money we paid this was unacceptable. The only positive thing I can say was the lady in the restaurant was very nice but the staff at the premier inn reception didn’t help at all and weren’t particularly helpful or welcoming. They also didn’t make up our rooms even after we had told them. So all in all not good enough.

Stayed here with family in March and then again this month, wow what a difference. The staff, food and welcome we received this time were 100% better than what we had in March, we spoke to Tom on the evening at Dinner and Amy in the morning during breakfast both couldn’t have done more if they tried with the service they gave us. Special mention to the lovely lady on the reception who gave us some great advice about Alton Towers Scarefest and booked us in for all our dining reservations. We’ve already booked to come back in Easter next year, can’t wait to stay again.

I have stayed here before and this was my main reason for returning. However I was left disappointed. The welcome on reception was flat, my booking for breakfast had not been processed. I was given a room which wasn't as premier as my last visit or photos show. Food was poor in the evening, I wouldn't go back. Breakfast was ok, but hash browns had an odd taste to them. I felt staff were a bit unwelcoming and as for the evening restaurant team, I felt they were unprofessional.