Leek Town Centre hotel

Stayed one night at leek hotel was spotless air con in rooms was lovely had dinner and breakfast was a really nice hotel with lovely staff highly recommend

Some of the staff make this hotel, 2 in particular, they could not do enough for you. And they were always on the go. We had the meal deal for 2 nights with breakfast, always been excellent in other venues, this time first night, down for 6.30pm 4other tables occupied, so quiet, from ordering it took 1 hour and 5 mins to bring our food, and it was very mediocre, desert we had to explain unless we had it in the next 5 mins we would have to leave it . 2nd night was very different food arrived in 30 mins .. Room clean bathroom clean but tired. Would I stay again yes the cost is very good, would I eat there again no, lots of restaurants around the area.

Stayed here over the weekend. Quite pricey but we expected this due to how the pricing works at peak times. I'll be honest, it's not the newest hotel and some areas could do with some tlc but the staff are amazing. The Manager went out of his way to track me down a new shirt for a wedding I was attending and even managed to acquire me some cufflinks which i'm pretty sure were his own so I wasn't late for my event. Staff all round were great and I really can't fault it. As I said before, pricey but a lovely place.

We visit Leek every year for Scooter Fest and the Premier Inn has always been our first choice. Sadly on this occasion our experience fell short of what we are used to and we'll probably look for somewhere else to stay next year. The website advertises that all rooms have air-conditioning, this seems to be incorrect. Our room didn't have air-conditioning, just a dusty fan on the desk. We mentioned it to the staff, and they informed us that the air-conditioning hasn't worked for awhile. I really don't think the hotel should be advertising a facility that they can't provide. The room was so hot and we couldn't even open the window. What really disappointed us was the restaurant being closed on the Saturday night. We had travelled along way, and were looking forward to having the meal deal as previous years. On this occasion we were told that the restaurant was closed due to a problem with the fridges. I'm pretty certain that this was juat a poor excuse as strangely this didn't affect breakfast the following morning. As lovely as the cooked breakfast looked, we just didn't want to risk it. Rooms are looking tired now and need some TLC. We assumed it's one of the hoteld earmarked for closure, as there seemed to be a lack of investment or interest. For what we paid, no air-conditioning, no restaurant or bar and tired room was disappointing, such a shame as we've always looked forward to our stay in Leek. I really wish we'd taken note of the recent reviews and stayed elsewhere.

First job, open window to get some fresh air into stale and stuffy room. Window mechanism broken. Asked manager for different room as window broken. Don’t like being lied to when told “ all rooms are the same. Premier inn policy. Hotel built this way” I don’t think so. You can see the catches are removed but restricted opening stickers still remain on the glass. Minimum temp is set at 19 degrees so can’t possibly have a decent night’s sleep. Even the corridors are stuffy but they smelt better than our room. On arrival we overheard that the chiller units were broken so no evening meal if you wanted a meat based dinner. ( might be some steak?? ) No thanks. Walked to nearest restaurant. Excellent food. Premier Inn should revisit the ridiculous health and safety policy and reintroduce restricted window opening just to allow fresh air into the room. Apparently the ground floor rooms are the same.!!!??? Fall out of that window and the only damage would be one’s pride.