Newcastle Under Lyme hotel

ta-ratings-img(1200 reviews)

    In a quiet spot on the outskirts, close to the M6, Stoke-on-Trent and Hanley

    Hotel FacilitiesSee all

    Free parking

    Breakfast

    Restaurant

    Free Wi‑Fi

    Accessible

    Family rooms

    Parking at Premier Inn Newcastle Under Lyme hotel

    Our rooms

    Standard double

    A super-comfy bed, a power shower and free Wi-Fi, our double rooms have everything you'll need for a great night's sleep.

    Tea & coffee facilities

    Double or kingsize bed

    Free Wi-Fi

    Powerful shower

    Desk

    See all facilities

    Restaurant

    Brewers Fayre
    Breakfast

    Reviews for Premier Inn Newcastle Under Lyme hotel

    1-2 of 1,200 reviews

    "Night porter lady x"
    We stayed at Premier Inn Stoke on Friday 22nd after travelling 3 and a half hours from Wiltshire very late at night. Sadly, we were visiting because my nan was in hospital in her final days, and we needed somewhere close by in case I had to get to her quickly. The hotel was only about 7 minutes away, which was such a comfort. When we arrived around 11pm, our online booking hadn’t shown up on their system, which was stressful given the circumstances. But the lady on the front desk was absolutely incredible – so kind, understanding, and helpful. She calmly explained everything, helped us sort out a new booking on the spot, and made sure we were okay. Her compassion and professionalism really stood out and made a very difficult time much easier to handle. I can’t thank her enough for her kindness that night. The hotel itself was clean, comfortable, and exactly what we needed, but the service we received made all the difference. I would definitely recommend this Premier Inn to anyone.
    "If it's hot when you stay beware the rooms are hot and may not contain a fan."
    We have stayed at this hotel a number of time, however this was the worst stay to date. Due to the high temperature in the room making it very uncomfortable to sleep . We requested a fan for the room as it does not have air con and the window is limited in its opening and very little afresh air is able to enter. The receptionist offered us a sheet or ice water, neither would be enough to cool the room as she informed us that all the fans were out.
    "Dirty Room"
    This has to be one of the worst premier Inn hotels I have stayed in. I never check out reviews as I have never had a problem with any of the hotels but this one was different. The cleanliness of the room was not very good, there was a patch on the ceiling of damp, a stain on the carpet where somebody had been sick or spilt something. When we went to get into bed the sheets were all creased and had fluff and hairs on which indicated they were not clean. We slept on top of the duvet. Sorry to say this was not to premier in standard.
    "Good stay with Good staff"
    Good stay with good staff. Credit to Bridget at reception especially. Polite, well mannered and warming. Little mixup on my side of booking. But all sorted by Bridget. Also shout out to manager who sorted extra again the following morning. Not my first stay and but def won’t be last as will be stopping again here when we are up here.
    "Too hot!"
    29• in the room. Far too hot to function and fan had limited impact. Air con clearly switched off to save money. Would not recommend in hot weather.

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    Hotel contact information

    Phone: 0333 321 1349