Newcastle Under Lyme hotel

Amazing stay rooms lovely bed super comfy but unfortunately I had a guest a huge spider was on my wall and I panicked but spoke with a housekeeper who doesn’t like spiders either and we got the maintenance fella Matthew and he came in cool as a cucumber reassured me I won’t be eaten by said spider he took it off the wall and popped it out the window while I was in panic mode ready to evacuate Such a lovely bloke and professional He deserves a raise to be putting up with a customer like me screaming and shouting and in panic mode but he was kind curtious professional and polite so I thank you good sir

Unfortunately this was the worst Premier Inn we've stayed at - we tend to stay at Premier Inns roughly 3 or 4 times per year, so we have been to several different ones. This one feels very much in need of a refurbishment. The rooms felt grotty and shabby. Fans were provided, however we turned one on and it just blew crap everywhere, so we turned it off and didn't bother with the second one. There were hairs left on the shower of one of our rooms - I initially wasn't aware of this, my husband didn't tell me as he knew I'd be grossed out and refuse to stay. There was also a drawing left on the floor, meaning that area mustn't have been cleaned/hoovered. The price was towards the top end of what we are generally prepared to pay for a Premier Inn and is one of the most expensive ones we've booked and honestly, we feel a bit ripped off for the cost. The absolute maximum this hotel should cost is £40 per room per night in it's current state. The one positive is that the receptionist when we arrived and the night porter were both absolutely lovely. The restaurant was also extremely poor. They explained as we were seated that they were essentually running at half menu due to a changeover, and honestly had we known this we would have ate elsewhere before checking in. However we had just upgraded to the Meal Deal so felt a bit stuck! You should be advertising on the website if the restaurant at a particular hotel is currently limited. When we were looking at options, we could have booked a different Premier Inn which was actually cheaper, but stated that there was no restaurant hence why we chose this one so that we could add breakfast. The breakfast was ok, options were more limited than we are used to but it was still decent. Both adults had a terrible night's sleep, and although the website will state they are the same beds there is very definitely a difference in each hotel, and the beds here are very uncomfortable unfortunately. Overall, I definitely wouldn't recommend unless it gets a full refurbishment.

I had a fantastic experience at the hotel and wanted to give a special mention to Bridget, who was absolutely outstanding. From the moment i arrived, Bridget was incredibly welcoming, friendly and professional. Nothing was ever too much trouble, and she genuinely went above and beyond to make sure i was looked after and had everything i needed. Her warm personality and attention to detail really stood out and made my stay that much more enjoyable. Bridget is a real credit to the hotel and exactly the kind of person who turns a good stay into a memorable one. Exceptional service from start to finish – thank you, Bridget!

I'll keep this short, the room and hotel were up to the usual good standards of a Premier Inn. However, the customer service from reception was disgusting. Rude and did not even acknowledge upon arrival when leaving and saying thank you!

Overall, this is one of the Premier Inns that you get on a budget. Paying £60 I wasn't expecting their top-tier quality and I was right to expect that. The reception staff are very helpful and the beds are comfortable, as is the case with most Premier Inns, however there were a few issues that need to be highlighted. - Room was not clean. There was women's hair under the bed covers and glitter on the sofa. There was also areas of mould in the corners of the room (Room 101 for reference). - Premier Inn bathrooms need updating...fast! The extractor fan barely worked and the "powerful" shower is not even close to powerful. When you're spending money to stay overnight somewhere, you expect it to be on-par (or better) that your home residence. Overall I'd only recommend this hotel if the price is <£70, otherwise there's plenty of others in the surrounding area.