Newcastle Under Lyme hotel

Hotel was spotless Emma in reception was absolutely amazing. Smooth check in. She was so good with our 2 kids. She asked them to colour in a picture for her and hand them in. After the kids handed them in she chapped the door with a gift for them each. Absolutely made their night! She is a credit to the hotel. Breakfast was delicious. We will definitely stay again!

Emma was simply amazing, super friendly, and couldn't do enough to make our stay brilliant. @premier inn Emma is simply awesome and an asset to you

We always visit this Premier Inn when we travel to Alton Towers and always love staying here. This trip was, again, lovely but I found two thick pieces of glass under my side of the bed which was not cleaned up when the room was last cleaned. My worry is how much of a clean the rooms get. Down the side of my bed was a big cobweb and some stains on the skirting. Had I stepped on the glass this review would have been worse and I would have raised it further. It was only noticed as I asked my kids to check under the beds to ensure no toys were left. They, too, were round my side of the bed during the evening and could easily have been cut by the glass. I just hope that the cleaning team actually make more of an effort to clean the rooms more thoroughly to ensure that this type of scenario does not happen again. This was raised with the staff on duty upon departure.

Arrived 9:50pm after a 3 hour drive. No one was in the reception, and we waited about 10 minutes for someone to eventually book us in. We put our bag in the room and went to the bar to find it had shut. No where to get food or drink. At breakfast next morning the coffee machine was broken, only instant sachets available, which I hate. We had to go to the garage after we left to buy a cup of coffee. The toasting machines were terribly slow and need replacing. This was a very dissappointing stay.

I rarely leave negative reviews, but this stay was poor from start to finish. The biggest issue was the room temperature. During my stay, the room remained at around 29°C, making it extremely uncomfortable to sleep. I reported this to staff and requested a fan on arrival, but despite raising the issue, nothing was provided and no effective solution was offered. Being told after the fact that the hotel doesn't have air conditioning is not much comfort when you're trying to sleep in what felt like a greenhouse. Cleanliness was also disappointing. Housekeeping left a dirty cleaning rag in my room, which immediately made me question the standards being applied. After finding this, I declined further room servicing as I no longer had confidence in the housekeeping. To make matters worse, the room was booked for two guests but only one set of towels was provided. When paying for a double occupancy room, basic essentials for both guests should be available without having to ask. I was also surprised to learn that room cleaning now appears to be on a request basis. If this is the policy, it should be made much clearer to guests at check-in. Combined with the housekeeping issue, it only added to the feeling that standards have slipped. To Premier Inn's credit, they responded to my complaint afterwards and acknowledged the failings. However, that doesn't change the fact that I spent the stay in an uncomfortably hot room, with poor housekeeping standards and basic amenities missing. Overall, this was not the level of comfort or service I expect from Premier Inn, and unfortunately I would think twice before staying at this hotel again.