Q: What’s the difference between Flex, Semi-Flex, Advance, Standard and Non-Flex rates?

Flex – Pay now or on arrival, fully refundable with free cancellation up to 1pm on the day of arrival . Our most flexible rate – you can cancel and get a full refund up to 1pm on the day of arrival. You can also amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Semi-Flex – Pay now, fully refundable with free cancellation up to three full days before arrival. Fairly flexible rate – you can cancel and get a full refund up to three full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Advance – Pay now, fully refundable with free cancellation up to 28 full days before arrival, free to amend thereafter until the day of arrival. Fairly flexible rate – you can cancel and get a full refund up to 28 full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Standard – Pay now, non-refundable. Free to amend booking at the same hotel up to 1pm on the day of arrival. Slightly flexible rate – you won’t be able to cancel and get a full refund, but you can amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Non-Flex – Pay now. No amends or refunds. Our least flexible rate – you won’t be able to cancel or amend your stay after booking.

Question 1

Is Leek worth visiting?

Accepted Answer

Absolutely! Leek is a lovely market town in Staffordshire, surrounded by the stunning scenery of the Peak District. It’s a great base for exploring countryside trails, historic sites and independent shops. Whether you’re into antique hunting, tea rooms or simply wandering cobbled streets with a coffee in hand, you’ll find Leek a relaxed for your next weekend break.

Question 2

What is Leek town known for?

Accepted Answer

Leek has a rich history as a textile town, particularly in silk production during the 19th century. Today, it’s well-known for its antiques scene, regular markets and Victorian architecture. The surrounding landscapes also make it a favourite spot for walkers and nature lovers.

Question 3

Is Leek a city or a town?

Accepted Answer

Leek is a town. While it has plenty of history and character, it’s much smaller than a city, with a friendly community feel and easy-to-explore centre.

Question 4

What is Leek famous for?

Accepted Answer

Leek is famous for its connection to the Arts and Crafts movement, thanks to the influence of designer William Morris, as well as its weekly markets, which date back hundreds of years. It’s also recognised for its beautiful setting on the edge of the Staffordshire Moorlands, making it a gateway to outdoor adventures.

Question 5

What shops does Leek have?

Accepted Answer

You’ll find a mix of independent boutiques, antique centres, gift shops and traditional market stalls alongside familiar high street names. The town’s markets are a highlight, there’s an indoor market hall and regular outdoor markets selling everything from local produce to vintage finds.

Question 6

Does Leek have a train station?

Accepted Answer

No, Leek doesn’t currently have a train station. The nearest stations are in towns like Macclesfield and Stoke-on-Trent, both a short drive or bus away. If you’re travelling without a car, there are regular bus services connecting Leek to nearby towns and cities.

Question 7

Is there anything to do in Leek?

Accepted Answer

Absolutely – Leek is packed with things to keep you busy. Start with the famous markets: the indoor Victorian Market Hall is open most of the week, while the regular outdoor market fills the streets, and there’s a regular Sunday Supplement market with artisan food, crafts and live music. Leek also has a cluster of antique centres and vintage shops, where you can happily lose an afternoon treasure-hunting. If history’s more your thing, the Nicholson Museum and Art Gallery is worth a visit for its changing exhibitions, local history displays and arts collection. The town itself is easy to explore on foot, with independent boutiques, bookshops and cosy cafes perfect for a mid-stroll break. The nearby Caldon Canal is ideal for a gentle walk, and if you’re feeling more energetic, you can head to the Roaches – towering gritstone ridges just a few miles away that reward you with panoramic views. For a slower pace, Tittesworth Reservoir is only minutes from town and has lakeside walks, picnic spots and a visitor centre. In the summer, you might catch one of Leek’s community events or festivals, which bring extra buzz to the streets with live entertainment and food stalls.

Question 8

What’s around Leek?

Accepted Answer

Leek is surrounded by some of England’s most beautiful landscapes. Within a short drive, you can reach the Roaches, Tittesworth Reservoir, Rudyard Lake and the scenery of the Peak District National Park. For family days out, Alton Towers is nearby, and historic houses like Biddulph Grange Garden and Little Moreton Hall are also within easy reach.

Question 9

What’s the difference between Flex, Semi-Flex, Advance, Standard and Non-Flex rates?

Accepted Answer

Flex – Pay now or on arrival, fully refundable with free cancellation up to 1pm on the day of arrival. Our most flexible rate – you can cancel and get a full refund up to 1pm on the day of arrival. You can also amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Semi-Flex – Pay now, fully refundable with free cancellation up to three full days before arrival. Fairly flexible rate – you can cancel and get a full refund up to three full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Advance – Pay now, fully refundable with free cancellation up to 28 full days before arrival, free to amend thereafter until the day of arrival. Fairly flexible rate – you can cancel and get a full refund up to 28 full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Standard – Pay now, non-refundable. Free to amend booking at the same hotel up to 1pm on the day of arrival. Slightly flexible rate – you won’t be able to cancel and get a full refund, but you can amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Non-Flex – Pay now. No amends or refunds. Our least flexible rate – you won’t be able to cancel or amend your stay after booking.

Question 10

What time is check-in and checkout?

Accepted Answer

Our standard check-in time is 3pm. For an additional fee*, you can start your stay sooner with early check-in from 11am. Add early check-in to your stay while making your booking, or afterwards by managing your stay in your Premier Inn account. Early check-in is subject to availability and not available at all Premier Inn hotels.

Checkout is by 12 noon on your departure date. If luggage storage is available, our teams will be happy to store any bags for you if you’d like to check out before 12pm.

*Prices and times will vary depending on date and location.

Question 11

Can I check in early?

Accepted Answer

For an additional fee*, you can start your stay sooner with early check-in from 11am. Add early check-in to your stay while making your booking, or afterwards by managing your stay in your Premier Inn account. Early check-in is subject to availability and not available at all Premier Inn hotels.

*Prices and times will vary depending on date and location.

Question 12

What is Premier Inn CleanProtect™?

Accepted Answer

In 2020 we launched Premier Inn CleanProtect™, our rigorous, daily cleaning method that’s used throughout our UK & Ireland hotels. Developed in partnership with Diversey, a global leader in cleaning and hygiene products for the healthcare and hospitality industries, our promise seeks to give you extra peace of mind so you can always book and stay with confidence.

Check-in - minimising contact at reception and providing hand sanitiser in most public areas for peace of mind.

Bed linen and towels - laundering all our linen and towels at over 60°C to thermally disinfect them, so you can enjoy a great night’s sleep. We’ve also placed spare pillows in a zip-up bag, for extra peace of mind.

Equipping our teams - providing our team members with all the equipment and sanitisers they need, as well as always operating in the safest way possible for our teams and guests.

A generous serving of safety - you can relax knowing that enhanced cleaning measures are in place throughout our restaurants. Tables are cleaned between visits and contactless payment is in place too, so you can dine safely and comfortably with us every time.

Clean on request - if you'd like your room cleaned during your stay with us, just let us know at reception and use the handy door hanger on the back of your door by 12pm each day.

Question 13

What facilities are provided for customers with disabilities?

Accepted Answer

Most Premier Inns have specially-adapted rooms allowing easier access for customers with disabilities. If there is no specially-adapted room available at the hotel of your choice, we will be happy to offer you alternative accommodation at a nearby Premier Inn. If you have difficulty walking, but do not need a specially-adapted room, please feel free to request a room near reception on the ground floor for easy access.

If you'd like get in touch, you can reach out to our specialist team via email at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).

Question 14

Can I bring my pet to a Premier Inn hotel?

Accepted Answer

Unfortunately, with the exception of trained assistance dogs, we don't allow pets to stay at our hotels.

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