Q: What’s the difference between Flex, Semi-Flex, Advance, Standard and Non-Flex rates?

Flex – Pay now or on arrival, fully refundable with free cancellation up to 1pm on the day of arrival . Our most flexible rate – you can cancel and get a full refund up to 1pm on the day of arrival. You can also amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Semi-Flex – Pay now, fully refundable with free cancellation up to three full days before arrival. Fairly flexible rate – you can cancel and get a full refund up to three full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Advance – Pay now, fully refundable with free cancellation up to 28 full days before arrival, free to amend thereafter until the day of arrival. Fairly flexible rate – you can cancel and get a full refund up to 28 full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Standard – Pay now, non-refundable. Free to amend booking at the same hotel up to 1pm on the day of arrival. Slightly flexible rate – you won’t be able to cancel and get a full refund, but you can amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Non-Flex – Pay now. No amends or refunds. Our least flexible rate – you won’t be able to cancel or amend your stay after booking.

Question 1

Is Tamworth, UK worth visiting?

Accepted Answer

Yes, Tamworth is definitely worth a visit, especially for families and history lovers. It offers a great mix of heritage, fun activities and green spaces. The star attraction is Tamworth Castle; a beautifully preserved Norman motte-and-bailey castle set in castle grounds. The town is also home to the SnowDome – a popular indoor ski and snow sports centre – and has great parks like the Castle Grounds and Ventura Park for shopping. Whether you're planning a day out or a short break, Tamworth has something to suit everyone. 

Question 2

Why is Tamworth famous?

Accepted Answer

Tamworth is best known for its impressive Norman castle and its role in early English history – it was once the ancient capital of the Kingdom of Mercia. It’s also famous for the Tamworth pig, a rare breed of domestic pig that originated in the area. In modern times, the SnowDome has helped put Tamworth on the map as a top destination for indoor skiing and snowboarding in the UK. 

Question 3

What is Tamworth popular for?

Accepted Answer

Tamworth is popular for its historical significance, family-friendly attractions and indoor snow sports. Tamworth Castle draws visitors interested in medieval history, while the SnowDome attracts thrill-seekers and skiers all year round. The town is also popular with shoppers thanks to Ventura Retail Park, and families enjoy visiting the large playgrounds, skate park and splash zone in the Castle Grounds. 

Question 4

Is Tamworth close to London?

Accepted Answer

Tamworth is not very close to London, but it’s easily accessible by train. It’s located in Staffordshire in the West Midlands, roughly 110 miles northwest of London. A direct train from London Euston to Tamworth takes about 1 hour 15 minutes, making it doable for a day trip, but more relaxing as an overnight or weekend stay. 

Question 5

Can you go inside Tamworth Castle?

Accepted Answer

Yes, visitors are welcome to explore inside Tamworth Castle. The castle is well-preserved and has a range of interactive exhibits that guide you through centuries of history. You can climb the stairs to the battlements for views over the town, visit the armoury and the Great Hall and learn about the people who lived there over the ages. It’s both educational and great fun, especially for kids. 

Question 6

Is there anything to do in Tamworth?

Accepted Answer

Absolutely! Tamworth is packed with things to see and do for all ages and interests. History fans can start at Tamworth Castle, a stunning Norman motte-and-bailey castle with hands-on exhibits, plus just outside the castle, the Castle Grounds have beautiful gardens, a large adventure playground, tennis courts, a mini golf course and a seasonal splash pad. For something more action-packed, SnowDome is one of Tamworth’s best-known attractions. Shoppers can enjoy browsing the many high street brands and dining spots at Ventura Retail Park, while the town centre has local shops, markets, and cafes to explore. Film lovers can catch the latest releases at Odeon Tamworth, and there’s Namco Funscape nearby, which includes a tenpin bowling alley, arcade, and soft play area. If you’re after something a bit quieter, Tameside Nature Reserve and Broad Meadow Local Nature Reserve are ideal for a peaceful walk and a bit of birdwatching. Nearby, Drayton Manor Theme Park and Thomas Land are just a short drive away – perfect for a fun family day out if you're staying in Tamworth. 

Question 7

What is Tamworth close to?

Accepted Answer

Tamworth is close to several major Midlands towns and cities. It’s just a short drive or train ride from Birmingham, Lichfield and Sutton Coldfield. Drayton Manor Theme Park – home to Thomas Land – is also just a few miles away and is one of the most popular attractions in the region for families. Tamworth’s central location makes it a good base for exploring the surrounding West Midlands and Staffordshire areas. 

Question 8

How big is Tamworth town?

Accepted Answer

Tamworth is considered a medium-sized town and is one of the larger towns in Staffordshire. The town centre is compact and easy to get around, but the wider borough includes several residential suburbs and green spaces. Despite its size, Tamworth still has a friendly, welcoming feel with a good mix of amenities, history and open space. 

Question 9

How is Tamworth from Drayton Manor?

Accepted Answer

Drayton Manor is just a short journey from Tamworth – it’s actually located on the outskirts of the town, making it really convenient to get to. By car, the theme park is around 10–15 minutes from Tamworth town centre, depending on traffic. If you're staying in Tamworth, it's an easy drive or taxi ride, and there are also local bus services that can get you there in about 20–30 minutes. The close distance makes Tamworth a great base if you're planning a trip to Drayton Manor. You can enjoy the rides, roller coasters and Thomas Land during the day, then head back to town for dinner, shopping or a relaxing evening. It's one of the most popular attractions near Tamworth and perfect for families, thrill-seekers, and anyone looking for a fun day out. 

Question 10

What’s the difference between Flex, Semi-Flex, Advance, Standard and Non-Flex rates?

Accepted Answer

Flex – Pay now or on arrival, fully refundable with free cancellation up to 1pm on the day of arrival. Our most flexible rate – you can cancel and get a full refund up to 1pm on the day of arrival. You can also amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Semi-Flex – Pay now, fully refundable with free cancellation up to three full days before arrival. Fairly flexible rate – you can cancel and get a full refund up to three full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Advance – Pay now, fully refundable with free cancellation up to 28 full days before arrival, free to amend thereafter until the day of arrival. Fairly flexible rate – you can cancel and get a full refund up to 28 full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Standard – Pay now, non-refundable. Free to amend booking at the same hotel up to 1pm on the day of arrival. Slightly flexible rate – you won’t be able to cancel and get a full refund, but you can amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Non-Flex – Pay now. No amends or refunds. Our least flexible rate – you won’t be able to cancel or amend your stay after booking.

Question 11

What time is check-in and checkout?

Accepted Answer

Our standard check-in time is 3pm. For an additional fee*, you can start your stay sooner with early check-in from 11am. Add early check-in to your stay while making your booking, or afterwards by managing your stay in your Premier Inn account. Early check-in is subject to availability and not available at all Premier Inn hotels.

Checkout is by 12 noon on your departure date. If luggage storage is available, our teams will be happy to store any bags for you if you’d like to check out before 12pm.

*Prices and times will vary depending on date and location.

Question 12

Can I check in early?

Accepted Answer

For an additional fee*, you can start your stay sooner with early check-in from 11am. Add early check-in to your stay while making your booking, or afterwards by managing your stay in your Premier Inn account. Early check-in is subject to availability and not available at all Premier Inn hotels.

*Prices and times will vary depending on date and location.

Question 13

What is Premier Inn CleanProtect™?

Accepted Answer

In 2020 we launched Premier Inn CleanProtect™, our rigorous, daily cleaning method that’s used throughout our UK & Ireland hotels. Developed in partnership with Diversey, a global leader in cleaning and hygiene products for the healthcare and hospitality industries, our promise seeks to give you extra peace of mind so you can always book and stay with confidence.

Check-in - minimising contact at reception and providing hand sanitiser in most public areas for peace of mind.

Bed linen and towels - laundering all our linen and towels at over 60°C to thermally disinfect them, so you can enjoy a great night’s sleep. We’ve also placed spare pillows in a zip-up bag, for extra peace of mind.

Equipping our teams - providing our team members with all the equipment and sanitisers they need, as well as always operating in the safest way possible for our teams and guests.

A generous serving of safety - you can relax knowing that enhanced cleaning measures are in place throughout our restaurants. Tables are cleaned between visits and contactless payment is in place too, so you can dine safely and comfortably with us every time.

Clean on request - if you'd like your room cleaned during your stay with us, just let us know at reception and use the handy door hanger on the back of your door by 12pm each day.

Question 14

What facilities are provided for customers with disabilities?

Accepted Answer

Most Premier Inns have specially-adapted rooms allowing easier access for customers with disabilities. If there is no specially-adapted room available at the hotel of your choice, we will be happy to offer you alternative accommodation at a nearby Premier Inn. If you have difficulty walking, but do not need a specially-adapted room, please feel free to request a room near reception on the ground floor for easy access.

If you'd like get in touch, you can reach out to our specialist team via email at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).

Question 15

Can I bring my pet to a Premier Inn hotel?

Accepted Answer

Unfortunately, with the exception of trained assistance dogs, we don't allow pets to stay at our hotels.

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